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Waite Toyota
Watertown, NY
885 Reviews
Waite Toyota - Watertown Area New & Used Toyota Dealership serving Watertown, Ft. Drum, and Lowville, NY.
Waite Toyota has been serving Watertown and Fort Drum since 1929. To better serve you we now have an all new state-of-the-art Service and Parts Building to handle all your needs. In addition, our showroom has undergone a complete renovation to allow you more comfort as you shop for your new Toyota.
Waite Toyota offers many automotive products and services to our Watertown, Ft. Drum, and Lowville, NY area customers. From quality new Toyota vehicles to used cars, we know anyone looking for a vehicle near Watertown will likely find what they want at our dealership. We carry a comprehensive line of Toyota vehicles, including the cars, trucks, and SUV's, including the Toyota Tacoma, Corolla, and Camry, making us a good choice as your Watertown Toyota car dealer.
Our services include trusted Toyota car repair, original Toyota auto parts, and auto financing to help our customers purchase the car of their dreams.
Waite Toyota Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes, and tires to major repairs, let Waite Toyota service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive Parts and Service Department in the automotive industry. At Waite Toyota, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Call Waite Toyota or come visit us in person. We're convenient to Watertown, Ft. Drum, and Lowville and are located at 18406 US Route 11. We look forward to helping you with your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 885 reviews
February 27, 2025
They were so considerate & helpful. They were very genuine in their efforts to help me with my issue. They were very genuine in their efforts to help me with my issue. More
by yarudd
Verified Customer
February 26, 2025
Everyone we met was friendly and informative. John took the time to help us set up the electronics in the car which was very helpful. John took the time to help us set up the electronics in the car which was very helpful. More
by BROWNBARBARA934
February 22, 2025
I recently had to have my truck towed there. My Emergency Brake froze up causing my back wheel to not move. I was told they would try to work it in. I was told they would look at it before doing My Emergency Brake froze up causing my back wheel to not move. I was told they would try to work it in. I was told they would look at it before doing anything they would contact me. I explain that if they just brought it in and let it unthawl it would most likely be okay. We'll they charge me $310.50, cut the line without telling me, told me it was 2 n half hours, which was clearly not true because my car had snow n ice build up all over it. The representative at the desk that I dealt with was nice to me, leaving me the only good feeling of the whole visit. More
by Arec32
Employees Worked With
Jim i believe
February 20, 2025
All went well W the purchase i believe Waite wanted to deliver a good product they could stand Behind Smitty deliver a good product they could stand Behind Smitty More
by premiercraneserv
Employees Worked With
February 19, 2025
Mr. Keggins at Waite Toyota made my lease experience very easy. This is my third time leasing with him and each time it has been a positive, professional experience. I was given all the information I neede easy. This is my third time leasing with him and each time it has been a positive, professional experience. I was given all the information I needed to make an informed decision. More
by SLBUTLER001
February 07, 2025
Friendly, professional, and responsive to calls and emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due to being 2 1/2 hours away, I called ahead and asked several specific questions regarding mechanical/cosmetic condition, and was told the truck had no issues and was great. When I arrived, the first thing I see is significant cosmetic damage on the driver side. I was quite irritated as to why I was not told this on the phone when I specifically asked. I then test drove and pointed out several mechanical and electrical issues as well. They agreed to repair all of the electrical and mechanical issues and we agreed on a price before repairs were completed. They struggled to understand and fix the problems, then tried to back out of fixing some due to the cost. Many phone calls and emails back and forth, I had to be persistent and push the salesman to complete the repairs that were agreed to. After 30 days, I was assured all repairs were completed and the truck is ready to be picked up and the purchase completed. I drove the 2 1/2 hours, then find that one of the repairs was not completed, and they offered lame excuses as to why. I was quite upset and demanded a discount for my inconvenience and will now need to take to another dealership that knows how to repair properly and pay out of pocket. After meeting with and explaining my frustration to the sales manager, I was given the reasonable discount that I asked for. There was no reason for this as I made my expectations crystal clear through the process. The salesman/dealership dropped the ball, and/or hoping I would accept as is. I would much rather have payed the agreed price and the repair have been made as agreed. Apparently it is up to the customer to pay attention to every detail and hold them accountable to get what you agree to and pay for. More
by MJE54
Employees Worked With
Other Employees :
Sales Manager - Justin ? Was easy to talk, and made things right in the end.
February 07, 2025
This is our second vehicle purchase thru Waite Toyota and we have been highly satisfied both times. we have been highly satisfied both times. More
by MIAMI6284
Employees Worked With
February 06, 2025
The whole vehicle purchase was done over phone and emails! Steve Malbouf took care of keeping me updated on vehicle arrival date and provided pictures of unit and also estimated trade value on truck emails! Steve Malbouf took care of keeping me updated on vehicle arrival date and provided pictures of unit and also estimated trade value on truck with pictures that I sent! All paperwork was filled out on delivery date which made for a quick and smooth transaction! Thorough explanation of vehicle features was a great help! Thanks again Steve! More
by Bfoeillet
February 02, 2025
The price was right when I came with the deal that was on the table I am very grateful to be part of Waite Toyota'thank you so much! the table I am very grateful to be part of Waite Toyota'thank you so much! More
by SharodGray
Employees Worked With
January 31, 2025
The dealership is amazing to deal with. Salesman was on top of every detail. Very responsive to questions. He was also very friendly and knowledgeable. Salesman was on top of every detail. Very responsive to questions. He was also very friendly and knowledgeable. More
by tcummings5
