Waite Toyota

The service there is terrible. They cost me an engine taking the car there. The service manager is Craig. Apparently, he's more interested in drawing attention to the fact he's They cost me an engine taking the car there. The service manager is Craig. Apparently, he's more interested in drawing attention to the fact he's mayor of Adams than being a service manager. I took the car there and suddenly after a year, I need a new radiator (that wasn't giving me issues) , front bearings, new struts, and CV shafts, etc. I started having these things repaired and ended up paying $3,492.07 before going elsewhere. In less than a few days after I had the radiator replaced, the car started to skip and the engine was fried. I had it towed to Waite and they asked me if I ever changed my spark plugs because by not changing them, I had ruined my engine. What these fools don't know is I work in the automotive aftermarket. I have several people I work with that represent spark plug manufacturers. I learned after, Waite was full of xxxx. I then asked them to quote me on replacing the motor with a used one. They quoted $5,900 for the job. I ended up getting the same motor they wanted to use for $1,400 and the labor at a reliable garage was $1,500. I've driven the new motor over 4,000 miles since the repair. A far cry from $5,900. At the end of the day, these xxxxxxxx are thieves. I paid Waite Toyota all that money and they were responsible for much of the repairs that were needed. DO NOT TRUST THEM. More

It was a great experience with my sales person and a quality vehicle. I would recommend all of my friends and relatives to visit. quality vehicle. I would recommend all of my friends and relatives to visit. More

They were very helpful and friendly and answered all my questions would go there again questions would go there again More

great place to buy. People are great. Sales and service. I have been going there for years. People are great. Sales and service. I have been going there for years. More

It was finally time to upgrade my 2014 Toyota Yaris, which I also previously purchased from Waite Toyota. I met with Steve and he showed me a few options that he thought would fit me based on what he kn which I also previously purchased from Waite Toyota. I met with Steve and he showed me a few options that he thought would fit me based on what he knew about what I already drove. He answered a ton of my questions and ultimately helped me make the best decision on the type of vehicle I wanted. Once everything was set, I was also able to talk to Tim who expressed a other of understanding in my situation and helped me decide on the best things to include in my financing package that would work best for me. I saw Jessica again briefly who helped me purchase my Yaris in 2014 and she remembered many details from 11 years ago. Tim checked back in the next day to make sure things went well with taking my vehicle home and that if I had any questions or concerns to reach back out. Overall, I love the team and atmosphere at Waite. If I'm still in the area when it comes time to get another vehicle, I would choose Waite again. Thank you all! More

Great service excellent communication very nice truck warranty options very reasonable priced below market value warranty options very reasonable priced below market value More

Staff was very friendly and accommodating! Explained everything very clearly from sales to finance! Went above and beyond with helping us set everything up with our new truck and walked us t Explained everything very clearly from sales to finance! Went above and beyond with helping us set everything up with our new truck and walked us through everything we should know about the truck also,, just want to thank everyone for making it a pleasant experience! More

It was great working with Tyler and Tim. I’m not so impressed with this survey. It’s the third time I’ve filled this out. I’m not so impressed with this survey. It’s the third time I’ve filled this out. More