Wade Ford

I have the extended service warranty. I made an appointment for 1st thing Monday morning. Oil change and air filter change takes other places 15 minutes. They knew I was waiting at the dealership. appointment for 1st thing Monday morning. Oil change and air filter change takes other places 15 minutes. They knew I was waiting at the dealership. No one came to get me when the car was finished. I waited two hours before having to walk out into the service area among all the cars to find out when my truck would be done only to find out it was finished and no one had gotten me. I truly regret buying the service warranty from this dealership. I always make an appointment and they always take 2 hours or more to do an oil change. This dealership will waste your time as part of their normal operations. An appropriate description of this dealership is “unimpressive at best”. More

Three weeks for repair. Took the car home and it completely leaked all oil out. Had to be towed back and fixed. Unacceptable. Chrisy was only positive completely leaked all oil out. Had to be towed back and fixed. Unacceptable. Chrisy was only positive More

Terrible service. Customer service training is needed. Managers should do routine follow ups with clients because I was completely shocked by the lack of professionalism. Managers should do routine follow ups with clients because I was completely shocked by the lack of professionalism. More

The Wade Ford Service Department was responsive and professional as always. The service wait time was short and Staff offered bottled water to those Customers in need. I look forward to conducting Bu professional as always. The service wait time was short and Staff offered bottled water to those Customers in need. I look forward to conducting Business again with Wade Ford. More

was a great experience, treated like family and felt comfortable that all details of my service appt were attended to with professional and expert attention. comfortable that all details of my service appt were attended to with professional and expert attention. More

Wade Ford Service Department alerted me to some additional services needed that could have been problematic later. Instead, these items were addressed in a timely manner and prevented more costly i additional services needed that could have been problematic later. Instead, these items were addressed in a timely manner and prevented more costly issues down the road. More

My experience with Wade Ford was on the used car lot of the dealership. I scheduled a time because I'm not from the area. Looking for a specific truck they had on the lot. Salesman was courteous, sales man the dealership. I scheduled a time because I'm not from the area. Looking for a specific truck they had on the lot. Salesman was courteous, sales manager David was pleasant. I had a few concerns about the truck brakes, tires, a small dent in the right rear fender. starting price was $39k (that's a lot of money for a vehicle with issues). we had a verbal agreement at $35k out the door. I choose to shop around a little. this was the first truck I had looked at. Several days later I was contacted by email about coming back in to finish the deal. I expressed my concerns about the items we spoke about. none had been completed. I asked if the items were corrected would we be at the same price. The salesman didn't think so. I was contacted by phone by a different gentleman about earning my business, which is a pretty standard lingo. We had a conversation which lead to the $35k and he asked who told me I could purchase the vehicle at that price. He said he would get back to me after he found out what was going on. I noticed on Carsgurus the price of the vehicle had resin to $45k. That's 6k higher than it was the following week. I also learned that the frontal damage had been removed from the Carsgurus site as well. I asked him about that, he said it had front damage. I educated him its not showing on the web page now. I'm ok with not agreeing on price, but I feel like they are trying to hide the fact this specific vehicle had damage in the past. BUYER BEWARE, GET A CARFAX EVEN IF THE DEALER OR CAR SEARCHES DONT SHOW DAMAGE REPORTED. More

Sales personnel as well as finance were very professinal and answered my questions. Xavier was an excellent representative for the company and helped me get in something I could afford. and answered my questions. Xavier was an excellent representative for the company and helped me get in something I could afford. More

Sean Dunlap was my service advisor. He was courteous, friendly, and thorough. He listened to my description of the problem that I was having and asked specific questions to gain complete understanding. friendly, and thorough. He listened to my description of the problem that I was having and asked specific questions to gain complete understanding. service was performed as discussed and was completed before the promised time. Excellent service, great experience! More

Customer service was excellent. I was kept informed about the status of the work. The waiting area is clean. Sean was my service advisor rep. the status of the work. The waiting area is clean. Sean was my service advisor rep. More