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Wade Ford

Smyrna, GA

Overview
Reviews
4.8
652 Reviews
Call Dealership (770) 436-1200

3860 South Cobb Drive

Smyrna, GA

30080

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Showing 652 reviews

August 30, 2026

Great service and great attitude out of everyone that I encountered. I for sure have made this my ford home after two visits. More

by Ilegall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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August 27, 2026

I have always had a very positive experience with this dealership. Service folks are helpful and communicative. Work is done quickly. More

by adagata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer
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Aug 28, 2026 -

Wade Ford responded

Thank you for the 5-star review! We appreciate your support and look forward to seeing you again at Wade Ford.

August 21, 2026

Truck shop is just awesome. Josh was new for me but fantastic as well. My only complaint is that they need more room. Great stuff More

by jt_rieves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Print
Aug 24, 2026 -

Wade Ford responded

We’re so glad Josh and the rest of our team made your visit a great one! Thank you for choosing Wade Ford and for sharing your feedback.

August 21, 2026

The mobile team is awesome Aaa but going into the dealership is a no. I never have a good experience with them More

by TGATESHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cant recall mobile team
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Aug 21, 2026 -

Wade Ford responded

Thank you for sharing your feedback and for the kind words about our mobile service team. While we’re glad those experiences have been positive, we’re sorry to hear that your visits to our service department have not left you with the same impression. We strive to provide a consistent level of service regardless of how our customers choose to have their vehicles serviced. I’d appreciate the opportunity to learn more about your dealership experiences and address your concerns. Please contact me directly at your convenience so we can discuss this further. Thank you, Catherine Jackson - Guest Experience Coordinator - catherinejackson@lithia.com

August 19, 2026

Ed has been instrumental on helping me keep track of the maintenance needed for my car. I've also had good experiences with other service reps. More

by tjs1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Pineda
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Aug 19, 2026 -

Wade Ford responded

Thank you for your continued trust in Wade Ford! We’re glad Ed and our service team have helped you stay on top of your vehicle’s maintenance and provided consistently positive experiences. We appreciate your business and look forward to keeping you on the road!

August 17, 2026

They do good work but wish they kept me more updated on how the car was coming along. Ex.( would call to check it but I got sent to voicemail 8/10 times) More

by angel.cruz0201
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Summer, Ed
Print
Aug 18, 2026 -

Wade Ford responded

Thank you for sharing your feedback about our team, Angel. We appreciate your patience, and we hope to do a better job keeping you updated next time. We hope to work with you again at Wade Ford!

August 17, 2026

Professional and helpful from the moment I drove in to get the recalls attended to. More

by Westbrook Denali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Aug 18, 2026 -

Wade Ford responded

Thank you for choosing Wade Ford! We're thrilled to hear that our team provided you with professional and attentive service from start to finish. We'll see you next time!

August 13, 2026

The “female” associate was attentive. She informed me I had 3 lugs missing off my front passenger tire. If left unattended could have been; not only dangerous but deadly. I am now inspect More

by theExclusiveXVIcompany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer L O’Shields
Print
Aug 13, 2026 -

Wade Ford responded

Thank you for sharing your experience with our team! We are happy to hear we earned your five stars and that we caught this issue before it turned into a more costly problem. See you again at Wade Ford!

August 12, 2026

I can tell they are actively trying to improve customer service. Therefore, I will continue to to get my truck serviced. More

by Tana Higgins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Steed
Print
Aug 13, 2026 -

Wade Ford responded

Hi Tana, your feedback is greatly appreciated! We're pleased to hear we have earned your loyalty. We promise to continue improving and providing top-notch care in the future! See you next time at Wade Ford!

August 09, 2026

great customer service, very caring about the situation , and the mobile service was incredible. Nick, (mobile tech ) More

by co2wizkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh westerman (service manager)
Print
Aug 10, 2026 -

Wade Ford responded

We’re delighted to hear you had a great experience with our team, especially Nick from our mobile service! Thank you for choosing Wade Ford and for sharing your feedback.

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