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Wade Ford
Smyrna, GA
433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 433 reviews
October 31, 2014
Great staff This dealership was fair and supportive throughout my purchasing experience. They gave me a loaner when I had the truck serviced, and treated me fairl This dealership was fair and supportive throughout my purchasing experience. They gave me a loaner when I had the truck serviced, and treated me fairly. More
by James Doerter
Employees Worked With
Danny Parrera
October 30, 2014
Buyer Beware! Go to Sandy Springs Ford,..professional and don't lie. After giving a poor customer survey, the dealer turned on me when I returned the car for a pai Go to Sandy Springs Ford,..professional and don't lie. After giving a poor customer survey, the dealer turned on me when I returned the car for a paint issue!! They went so far as to bring it up! Not the customer service one expects when buying a $40+k auto. What a joke More
by Mike Hallford
Employees Worked With
Doug Rea
October 29, 2014
Excellent service department!! Wade Ford rescued me after a tire blowout on the Atlanta interstate!! I did not have the key to unlock my wheels for a tire change, so had to get towe Wade Ford rescued me after a tire blowout on the Atlanta interstate!! I did not have the key to unlock my wheels for a tire change, so had to get towed to the nearest Ford dealership to access a master key, which was Wade. Larry Farmer, (Service Advisor), talked with me several times while stranded, helping to arrange appropriate service and staff for when I arrived in the tow truck. I arrived at closing time, but they patiently, thoroughly, and cheerfully helped me anyway!! Thank you Larry Farmer, and staff at Wade Ford, for being such a blessing in a legitimate time of need!! More
by Teresa Huber
Employees Worked With
Larry Farmer
June 22, 2014
I've serviced by F-150 at Wade since the day I bought it. They have always been fast, honest, clear in what they suggest. Truck runs great after 120,000 miles. Service has been superior every time. Thanks. They have always been fast, honest, clear in what they suggest. Truck runs great after 120,000 miles. Service has been superior every time. Thanks. More
by scottmiller45
Employees Worked With
Eric Granek
June 12, 2014
My Purchase I would recommend Wade Ford to anyone who needs a new car or truck. My experience has always been awesome. I have had dealings with several of the s I would recommend Wade Ford to anyone who needs a new car or truck. My experience has always been awesome. I have had dealings with several of the salesman as well as the General Sales Manager and it has always been professional and no pressure. I really like the following, The ease of the process. Great people to work with. More
by coachbillw
Employees Worked With
Chris Greason
June 06, 2014
Good Service Good fast, friendly service and at a good price. The service center looks very nice. Wade Ford offers Wi-Fi so I was able to work while I waited for Good fast, friendly service and at a good price. The service center looks very nice. Wade Ford offers Wi-Fi so I was able to work while I waited for the car to be serviced. Wade Ford is doing right! More
by 34goodservice
Employees Worked With
Jason C. Smith
June 04, 2014
Smooth transaction great price, but problems after the deal. My husband and I consider our selves pretty seasoned and savvy car shoppers. We purchased our F-150 from Wade Ford through the Costco program which i My husband and I consider our selves pretty seasoned and savvy car shoppers. We purchased our F-150 from Wade Ford through the Costco program which is great because you will see all dollars straight up front. There was no back and forth with our salesman Larry Farmer who was competent and easy to work with. Our purchase went well, there was some time involved in finding the exact truck that my husband wanted, color options etc... but it was worth the wait to have Larry Ford get it for us from another dealer. We had a trade and the offer was not outstanding but fair. Our experience with Cedric in finance was excellent, I am a dollars person and he was able to beat what my credit union had previously offered us. All in all a solid experience with professional staff, we drove over a hundred miles to purchase from this dealer and would do so again. Correction: I must add to this review things that occurred after I wrote the above review. During the purchase of the truck the finance manager quoted us a finance rate and we told him we wanted to finance either with our bank or our credit union. He filled out the paperwork for our bank and we signed all the papers and ended the deal. A few weeks later we started to receive all kinds of notices in the mail about our credit requests from a bunch of different banks in the Atlanta area, but we live in Tennessee. I ran a credit report on my husband only to see the Larry Wade Ford ran our credit at five different banks but did not ask us for permission, the finance guy actually told us he didn't need to run our credit because he could see we had good credentials. I feel this was deceptive, and he was not honest with us. The second thing that happened, had to do with sales tax. Since we live in Tennessee they had to calculate the sales tax for our state and county. We were told that they sell cars and trucks all the time and are used to doing the paper work for out of state purchase. When we went to the department of motor vehicle to purchase our tags we had the cheque from Larry Ford to pay for our sales tax since we had rolled the tax on to our financing. As it turned out we owed Tennessee almost $500 in taxes, because they did not calculate the sales tax properly. We were not happy to say the least they sell cars and collect sales tax all the time and they should know how to do this so that the number is not so far off. Won't ever buy a vehicle from there again. More
by parkertay
Employees Worked With
Larry Farmer & Cedric
March 07, 2014
Always do quality work and BS service writer was always friendly, willing to bend over backwards to satisfy my requests. I purchased my truck here and always bring it here for service. friendly, willing to bend over backwards to satisfy my requests. I purchased my truck here and always bring it here for service. More
by Fordcat
Employees Worked With
Rusty - Body Shop Service Writer
February 21, 2014
My Service Advisor, Rick Cothran being honest with me about what repairs needed to being done. I never felt forced into making the decisions. He also lets me know the progress of my work and kept me info about what repairs needed to being done. I never felt forced into making the decisions. He also lets me know the progress of my work and kept me informed throughout the day. More
by wkbishop
Employees Worked With
Rick Cothran
February 06, 2014
Top 5 reasons not to do business with WADE Ford Atlanta! Top 5 reasons not to do business with WADE Ford Atlanta! I’m an Active duty service member who has spent the last 14 years in the military and endure Top 5 reasons not to do business with WADE Ford Atlanta! I’m an Active duty service member who has spent the last 14 years in the military and endured numerous combat deployments over the years. I have yet to encounter the level of annoyance that I experienced at Wade Ford Atlanta. My fiancée and I was in the market for an SUV because we are currently in the process of starting our family. We had been looking for a vehicle for some time and decided that it would be best to commit to buying at the end of the year due to the sales that occur then. We settled on the new Ford Explorer and decided on January 2, 2014 to purchase it after being approved for financing from our bank. We saw that Wade Ford had the vehicle we were interested and made the trek to the dealership after looking over the specifications online. We also, had my fiancées vehicle to trade in which was in good condition with low miles. As we arrived at the dealership my top 5 reasons was unveiled. 1. Unscrupulous Business Practice Upon arrival, we began talking to the sales rep we spoke to on the phone about the vehicle. He started asking the normal question such as financing, pricing, etc. I told him we had financing and we were hoping to get the vehicle for this price out the door with trade. At this moment we were willing to give the dealership the value that they posted on their site for the vehicle. The sales person came back with paperwork that presented a price $1000 more than was on their site. We asked why and he said that it was a special they had and it doesn’t apply in our case. We went back and forth and still couldn’t get a proper answer. So we let it go because we wanted the vehicle. In any case, they were supposedly assessing our trade as well. This brings me to my next reason. 2. Unjust Evaluation So while we were sitting with the sales person, he asked for the keys to my fiancée vehicle which we obliged and gave to him. We saw this fat scruffy guy jump into the car and drove off for about 5 minutes and returned. When he returned it was about the time that the salesperson went to do our paperwork. The salesperson came back about 10minutes later and presented a low ball offer for our vehicle. Now don’t get me wrong I’m not expecting to get top dollar at the dealer but, I’m also not expecting to get a “cash for clunker” offer either because her vehicle was by far not a clunker. In any case we were able to get the vehicle traded for a price that will allow us to compensate somewhat for the $1000 increase they all of a sudden decided that we were not eligible for. It was time to do paperwork which brings me into my next reason not to do business with Wade Ford. 3. Dishonesty from employees We were escorted into a trailer to their finance guy Cedric Ruff. I remember his name because I genuinely felt this guy was a low ball in many cases. This gentleman began shuffling paperwork in front of my fiancée and me without explanation. As we read the paperwork he began getting impatient on top of that my fiancée was curious how can someone who seemed sketchy as the best word becomes the finance director. He said he was fortunate and pretty much didn’t give us an answer. After signing the paperwork, we realized that Mr. Ruff added a 3rd party warranty to our purchase vs. offering a Ford ESP warranty which by the way is much cheaper. We asked for it to remove and it seemed he felt inconvenience by our request. We later left and called the Ford ESP hotline and was able to get a maintenance warranty and a vehicle warranty for $500 less than that of what we was being offered by Mr. Cedric Ruff. 4. Unreliable Customer Service As everyone knows it is the dealership responsibility to facilitate the registration of the vehicle with the DMV in most cases. I purchased my car on January 2, 2014 and received a call on January 28, 2014 from Wade Ford asking for some more information in order to process my paperwork for my tags. At this point I became nervous because my tag expires in about 5 days. I provided the documents and then asked what was wrong. They said that we needed the documents to process your tags and title. I called back and asked why only now you all contacting me. They said that it had to do with the storm that shutdown Atlanta for 2 days that presented a delay. Now I don’t know but, that appeared to be a very dishonest answer especially because I bought the vehicle on January 2. 5. Evasive Actions to answer question Which brings me to now February 6th, 2014; I have yet to receive my tags and have made several trips to Wade Ford asking why this is. Only to be told by Mr. Cedric Ruff that it’s not his fault and blamed it on the salesperson who actually went out of his way to sell me the vehicle. In addition, I have a brand new vehicle that I’m not able to drive because of expired temporary tags. I’ve called the dealership several times and have yet to receive a call back from Mr. Ruff. I called there tags and title department spoke to a lady name Nancy who told me that there appeared to be a delay on my paperwork from the Fulton County DMV and it will take 2 days to get the document from a place less 25 minutes from the dealership. In closing, as you can see from some previous reviews there seems to be a pattern. This experience has deterred me from even wanting to purchase a Ford vehicle again in the future. All I can say is, BUYER BEWARE!!!! SHOP AT YOUR OWN RISK!! More
by LC1406
Employees Worked With
Deadre Washington, Cedric Ruff, Nancy (in tags and title)
