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Wade Ford
Smyrna, GA
432 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 432 reviews
February 11, 2019
Magnificent !! What an amazing experience it was to visit Wade Ford. Pleasant and friendly people. Very understanding and easy to work with. They made the purchas What an amazing experience it was to visit Wade Ford. Pleasant and friendly people. Very understanding and easy to work with. They made the purchase of my vehicle a joyful experience. More
by Sunshine
Employees Worked With
Jeremy Jones and the financial team.
January 28, 2019
Best Ford dealership I've been too . I've bought new and also used vehicles from this location. I am a retired Ford motor company employee. They represent the brand very well. Best ser . I've bought new and also used vehicles from this location. I am a retired Ford motor company employee. They represent the brand very well. Best service department also More
by Msappie
Employees Worked With
Rick cothern and Jason Smith
December 14, 2018
RecallI fix Recall repair was made within time period promised.. Service mgr kept me informed of progress. Work was completed in less than one day as promised Recall repair was made within time period promised.. Service mgr kept me informed of progress. Work was completed in less than one day as promised More
by Guy
Employees Worked With
Frec
December 11, 2018
Came in for service Just wanted to say thanks to Chip in service. He was great, got us in and out and kept us update on our service!!! Thanks again Chip we will be back!! Just wanted to say thanks to Chip in service. He was great, got us in and out and kept us update on our service!!! Thanks again Chip we will be back!! More
by carvel61
Employees Worked With
Chip
December 02, 2018
Best service I've ever had. They were the absolute best! I was in a time of need and had a strict schedule too, Gerald got me in and out in no time. He could not have been any mo They were the absolute best! I was in a time of need and had a strict schedule too, Gerald got me in and out in no time. He could not have been any more kind and professional as he was, he was awesome, just the best. Best experience I've ever had. Thanks Gerald. More
by Chico123
Employees Worked With
Gerald
November 27, 2018
I got played. I just feel like Wade Ford was more worried about covering their tracks then providing fair and reasonable service. They had my car for 15 weeks, and I just feel like Wade Ford was more worried about covering their tracks then providing fair and reasonable service. They had my car for 15 weeks, and I still drove away with my car not being fixed but still had to pay a $444 bill just to get my car back. I took my car to other mechanics to get a diagnosis, and they said that Wade Ford clearly did not drive my car after fixing the water pump because I had water in my dash and lines and all the technical things you are supposed to check after changing the water pump. Instead, they tried to cover their steps by telling me a big issue that would give them more money at the end, but I get it, you are a business and upselling is what you do. I will never go back nor recommend them. The fact that they had my car for 15 weeks and were not willing to work with me at all on getting my car fixed when Wade Ford is the reason why I had to put my car back in the shop. The same day I picked it up after getting the water pump fixed, I was stuck on the side of the road a few hours later while headed home for my grandfather's funeral. Jerald was nice, but he had no authority to do much though. More
by Rodeshia
Employees Worked With
Jerald Sparkmin, Jason Smith
November 14, 2018
Poor Communication; Last chance to keep me as customer Purchased F150 from Wade so took it there for service. Truck was due for service and needed to go in for recalls (that were not addressed at last serv Purchased F150 from Wade so took it there for service. Truck was due for service and needed to go in for recalls (that were not addressed at last service). No loaner vehicles! Left truck and took shuttle home. William promised to call before 5 (when shuttle stops) with status. No call. I called in and asked if vehicle would be ready and was told "By 6-you can come and wait" so told them to send driver. No driver ever showed up. At 7:30 I called and left message that I gave up on shuttle. Truck kept overnight; I finally got a call from someone in checkout around 10am -vehicle was ready. Told them I was still waiting on driver from last night. Finally got picked up and retrieved truck.Service Advisor nowhere to be found. Wanted to get report card and go over any issues,discuss what had been done, etc. After long wait at cashier I was done. Second time in a row that I have had unfavorable service at Wade.Last time was similar problem with Rick Cothran. No promised call, little communication. Never going back. Plenty of other Ford dealers to choose from. More
by Catdaddy
Employees Worked With
William Frieson; Rick Cothran
November 02, 2018
Always 5 star plus I am never disappointed with Wade. They exceed my expectations and treat me like a family member. Chip is my go to guy in service and handles simple a I am never disappointed with Wade. They exceed my expectations and treat me like a family member. Chip is my go to guy in service and handles simple and complex issues with such ease. He aims to please at the highest level. They call me by name upon arrival and give me respect even when I ask dumb questions. There is a genuine caring spirit in all areas. More
by Southern Lady
Employees Worked With
Creed, Cedric, Chip
November 02, 2018
chef1983 I am always satisfied with the service I get here. My Service Rep does a great job. He treats my car like it was his own. I never worry about anything I am always satisfied with the service I get here. My Service Rep does a great job. He treats my car like it was his own. I never worry about anything getting damaged. I have a lot of expensive carbon fiber on my car and he makes sure they are careful working around it. The guys that work on my car do a great job also. They do quality work and respect my car. I could not ask for a better place to get my car serviced. More
by chef1983
Employees Worked With
Jerald Sparkman
August 09, 2018
Quality Work, but poor customer service I have only ever owned Fords and had them serviced at Ford dealerships. I've been going to Wade Ford for over a year for our two Ford vehicles. Today, I have only ever owned Fords and had them serviced at Ford dealerships. I've been going to Wade Ford for over a year for our two Ford vehicles. Today, it took me ten minutes just to pay for the service. There is one cashier. I think it would have been more effective for the service handler to have gone over the report with the customer and then sent the customer to pay. I had to wait for ten minutes while the cashier explained things to the customer. Then the service handler had to print something for the customer and come explain it to the customer. Finally he felt comfortable and paid. When I went to pay, I asked for my report card. The gentleman that started talking to me said that he cannot print that report for me. Then he said that they could not print it in color. Then he clarified that only service handlers print that report. I asked him if he could ask the lady handling my appointment to print it for me (he should have just offered this and not given me excuses). I did not care if it was in color or not. I just needed to know the well-being of my vehicle - every time I have paid for the Works, I have received this report, and usually, the person handling my appointment personally goes over it with me. Well, I paid and went over to the lady to get my report. She said that my keys should be brought over any minute. I had a bunch of things in my arms, so I went to my car, opened it with the code, and set my things down. While I was waiting, a lady saw me and said she'll be right over. When I saw that lady again, she had my keys and was standing about 20 feet away talking to another employee. I got out of my car, walked over to her, and took my keys from her. In total, I had spent an additional ten minutes there just trying to get my keys. I don't think this is the biggest problem in the world, but I do think I could have received better service today. More
by javoytko
Employees Worked With
I do not know their names
