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Waco Hyundai
Waco, TX
1,021 Reviews
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December 20, 2016
Tried charging me for major recall issue, poor communication I brought in my 08 Hyundai Veracruz several months ago for various routine maintenance around 90k miles. I got a big list back of work that needed I brought in my 08 Hyundai Veracruz several months ago for various routine maintenance around 90k miles. I got a big list back of work that needed to be done on my car, some more major and urgent than others. I believe it was Brian that made this list, and he was the service manager. One of the many things was an obvious recall campaign 121 issue (valve gasket leaking oil onto alternator, can cause alternator to short out while driving ... dangerous). They wanted to charge me something like $600 for it because my records shown they had already done the recall fix 2 years prior. They had the audacity to say that since it was done once for free, it wouldn't be free the 2nd time - despite it being a huge safety issue. Hyundai corporate said otherwise. So did the multiple employees I talked to more recently, who said it's irrelevant if it's been fixed before - they'd just need to open a case with corporate and if corporate gives the green light, it's free (and corporate would give the green light if it's the same recall issue acting up again). What's strange about this is the person who told me it would cost money (Brian, the service manager) apparently normally wouldn't tell customers this. I don't know why he decided to lie to me - either in a rush or was hoping to bring in some extra money and not deal w corporate. So.. I took it in recently so they could start the paperwork on their end, and they said I should just take it back home after they took a quick peek and visually confirmed it was the recall issue. They'd call me once they had an update on the status of the paperwork. They didn't call over the next few days. Their main phone number listed on Google didn't work. Their service department phone number didn't work, either - it would take you to a full voicemail box, so it wouldn't let you leave a message. They finally called me 4 days later to ask for the odomoter reading for the paperwork. In other words, they didn't even start the paperwork they were supposed to start the day of my service appointment until 4 days later. During this phone call, I was not told I needed to bring it back in for pictures or anything yet, and that they'd call me back with a status update. I never got a status update. Finally got a hold of them via their website, and they said (not Brian) corporate can't confirm the recall issue unless my car is there, and I should've dropped off my car when I brought it in the first time. Umm.. I tried to! And you guys told me to take it home and wait for a call!!! I've had experiences like this before with dealerships, where you get different answers from different people, and absolutely no follow through with customer service and communication... and straight up trying to charge for stuff that corporate would foot the bill for It's just a shame this is another such dealership. More
by zenoman82
Employees Worked With
Brian, maybe a William? as well
Helpful December 16, 2016
2016 Tucson bought 12-6 Background music was great! Everyone was friendly and very personable. So far I'm loving my Tucson just as my husband loves his Elantra GT! We will Background music was great! Everyone was friendly and very personable. So far I'm loving my Tucson just as my husband loves his Elantra GT! We will definitely encourage others to visit Greg May Hyundai. More
by mmorgan9
Verified CustomerEmployees Worked With
Paul, Kurt, Danny
November 03, 2016
They would rather lie than be honest I received a offer for a $50.00 gift card to test drive a new Hyundai. I made a appointment with a Mark Versch I arrived early for my appointment and I received a offer for a $50.00 gift card to test drive a new Hyundai. I made a appointment with a Mark Versch I arrived early for my appointment and met mark he wanted to know if i was going to buy a car or not i said i would not buy today but wanted to test drive for the gift card. He insisted that i did not need to test drive and he would just put in the info for the card. Again i said i was there for the test drive again he said no. so he makes a copy of my voucher then says he will put it in for me. I shook his hand took a business card and left. The offer has a website to check the status so i checked several times and it just says i have not been to the dealership so i call him he tells me the website is down hmm. So after 5 days of this i fill out a form and i reach back out to him he now says website is down and their dealership has opted out of this offer. So i dont think he wants to approve the gift card so why not just tell me that?? terrible service and i will never go back to this dealership Thanks for wasting my time Mark!! More
by Joe Parsons
Employees Worked With
Mark Versch
October 26, 2016
They Rock ! The Service department is the reason that I trade here, and will continue to do so. They have never let me down. See Shandie or Brian ! The Service department is the reason that I trade here, and will continue to do so. They have never let me down. See Shandie or Brian ! More
by kasaff
Employees Worked With
Shandie Brian Allen
October 22, 2016
Greg May Hyundai Over all I am very satisfied. I love my new car our salesman Mark did a very good job and gave us what we were looking for. They will also have my b Over all I am very satisfied. I love my new car our salesman Mark did a very good job and gave us what we were looking for. They will also have my business. More
by bfelan59
Employees Worked With
Mark Versch
October 15, 2016
Very Good I was overall pleased with the service at Grey May your saleman Mark was a true professional. I could have went to the Dealership where I purchased m I was overall pleased with the service at Grey May your saleman Mark was a true professional. I could have went to the Dealership where I purchased my ist Sonata in Grandbury, TX but, I elected to purchase it at the dealership in Waco. More
by ella19292
October 04, 2016
Great Purchase Experiance The staff was a great help with the purchase of the car. They were very knowledgeable and friendly. They helped me pick out the car that I really love The staff was a great help with the purchase of the car. They were very knowledgeable and friendly. They helped me pick out the car that I really love to drive. Great product and great staff. More
by wssimon
Employees Worked With
Brian Kerley, Zach Fitzhegh
September 08, 2016
Good Overall it was a pleasant buying experience. The Salesman was eager, helpful, and accommodating. All employees were friendly and offered assistance. Overall it was a pleasant buying experience. The Salesman was eager, helpful, and accommodating. All employees were friendly and offered assistance. I will definately recommend this dealership. More
by duke_sherry
Employees Worked With
Allen Miller, Danny Hepler,
August 18, 2016
Horrible HORRIBLE. Salesman lied and constantly stayed on his personal phone texting. I will not return or recommend this dealership to anyone. they did not tr HORRIBLE. Salesman lied and constantly stayed on his personal phone texting. I will not return or recommend this dealership to anyone. they did not try to help with my first car purchase and was only concerned with getting a sale. More
by ganskejacquelin1202
Employees Worked With
Some new kid
August 12, 2016
not as happy as I could be The salesman was great, the management not so much. I brought in a Sonata with a blown engine, a recall item in fact. While there I spotted a Velostar The salesman was great, the management not so much. I brought in a Sonata with a blown engine, a recall item in fact. While there I spotted a Velostar that appealed to me (although it is the most underpowered car I've ever driven). I traded the old for the new, but the trade-in value was upside down because of the blown engine. I realize now I should have let them fix the engine (and pay for the rental while I waited), then traded the car in, but didn't think it through. Lesson to me, but essentially I paid for the engine that was going to be replaced in the old car for free because of the recall. Still, it makes me feel less happy with my "great deal." I also valued the used vehicles on the lot, and the three I looked at were about $2,000-$3,000 more than blue book value, so I think they are overpriced on their used vehicles. I'm also having a lot of trouble getting my GAP insurance refund back on the unused portion after the old car's note was paid off. All in all, I liked the dealership better before it changed hands. More
by ccurran88
Employees Worked With
Allen Miller
