Waco Hyundai

Always able to work you in Internet scheduling is currently not communicating correctly but they honored the appointment I thought I made. Very thankful. Got car done and on tim Internet scheduling is currently not communicating correctly but they honored the appointment I thought I made. Very thankful. Got car done and on time. Word. More

Exceptional service I would like to thank Ben Ancira for all his time and help throughout our experience with Greg May Hyundai’s Waco dealership service/repair department I would like to thank Ben Ancira for all his time and help throughout our experience with Greg May Hyundai’s Waco dealership service/repair department. He went above and beyond to help get my car repaired and back to me as quickly as possible while providing me with a loaner car in the meantime. He stayed in contact with us daily, giving us updates about the repair schedule and any changes that arose. Ben took on our case, assessed the situation, gave us knowledgeable feedback and provided nothing but exceptional customer service! More

One of the best visits First of all, when I called the service person was able to schedule me on Friday -- my only available day. Friendly, knowledgeable people signed me First of all, when I called the service person was able to schedule me on Friday -- my only available day. Friendly, knowledgeable people signed me in and checked me out. A+ More

Excellent service Staff were friendly. They explained costs and time service would take. They finished sooner than expected..Waiting area was comfortable and bathrooms Staff were friendly. They explained costs and time service would take. They finished sooner than expected..Waiting area was comfortable and bathrooms were clean. I’ll go back for service. More

Rude service I have owned my sonata since 2015. My original salesman was amazing but he is now gone. I have tried to see about upgrading but the salespeople are I have owned my sonata since 2015. My original salesman was amazing but he is now gone. I have tried to see about upgrading but the salespeople are rude to say the least. I went in for service on Friday and it starts out the lady in front of me said she had a fast leak in her tire and the service man looks at her and says well our tires are expensive and then grabs some guy to help her. My turn now, first I tell them my name and spell it all out Malisa Spivey, I get did you have an appointment? Me, no I always just drop off I don’t care how long I have other arrangements, then I get dis you buy your car here? Me, yes, hmmm well your not in the computer. Again, I spell my name he looks again and says nope I don’t see you, finally he says oh someone spelled your name wrong it’s spelled Malisa, I then looked at him and my daughter and said yes that’s how I spell my name. Fast forward, I called about 4 hours later and asked about the car and he said it’s next, no problem I said, then I asked if he could get someone to appraise my car - 2016 sonata hybrid, excellent condition and 46,000 miles. He says, well I’m not sure they are going to give you the appraisal because they don’t like to give business to other people. I then said could you just ask I’m thinking about trading up. He said sure. Then the salesman called me was rude and it was a 2 second conversation I said what did my car appraise at he said 12,500 and hung up. This was the worst experience and had only totaled up the the other three bad experiences I had. Once upon a time things were nice when a man and a young girl who were dating ran the service department they were so customer service oriented. I fell bad for Greg May, service sucks. More

Great service! Superb customer service. From sales to finance to maintenance...first class dealership. I was in a time crunch because my daughter’s car was demolishe Superb customer service. From sales to finance to maintenance...first class dealership. I was in a time crunch because my daughter’s car was demolished in the storms. Ben Ancira and the staff got me in and out quickly with no hassle! Definitely recommend this dealership! More

courteous and Prompt Dillion, service desk was courteous and had my car promptly examined for issues with my sunroof as described in the notice I received about possible d Dillion, service desk was courteous and had my car promptly examined for issues with my sunroof as described in the notice I received about possible defects in sunroof. He told me to keep my paperwork in case there was an issue later. He also had my service meter reset. I was in and out within 20 minutes. More

Maintenance My appointment was honored at the time it was made. Some other places when you make an appointment they take forever to get to your car. Greg May My appointment was honored at the time it was made. Some other places when you make an appointment they take forever to get to your car. Greg May started working on my car right away. Everything was done in a timely manner. More

Oil change Sam does a great job in service getting my car in and out as promised and on time. He is very easy and pleasant to work with. Sam does a great job in service getting my car in and out as promised and on time. He is very easy and pleasant to work with. More

Inspection Sticker Proof of insurance not asked for up front resulting me having to go thru bay to gel them find it which is non restricted area Proof of insurance not asked for up front resulting me having to go thru bay to gel them find it which is non restricted area More