Waco Hyundai

Could have been better While I always expect to have a bad experience at a car dealership, this one was worse than usual. In the beginning, it was great. I emailed and a s While I always expect to have a bad experience at a car dealership, this one was worse than usual. In the beginning, it was great. I emailed and a salesman named Trey Teague stayed in contact with me about when I would be coming in. He was a little bit over persistent, but that is to be expected. I told him when I would come in and he was very accommodating. On Friday, the 25th, I went in later in the evening and he was very pleasant at first. We took a test drive, talked a little and he was very nice. When he brought back the paperwork on what they would be offering me as a trade in, I very politely questioned it as it was much too low in my opinion. I even showed him Car Guru where I was offered much more. I told him I understood that I would not get what I would if I sold it, but that what he was offering was not enough. This is where it turned. His whole demeanor changed. He became rude and condescending. Basically telling me that my car could not be sold there anyway and it would have to be auctioned (Ford Expedition 2012). He then said in a round about way that it was not like they needed my sale (he may have meant the trade in, but that is not how it sounded). I then got up and said I was going to wait for my friend before I proceeded. If I had not wanted the car so badly, I would have left. I had been looking for this car for over a year. My friend works with all the dealerships so he made a call to the service director. In the meantime, Trey came over to see if I was ready. I told him I was waiting for my friend and that it was ok, he did not need my sale anyway. He got very angry with me and said that he did not say that. I told him he said something to the effect of that. He stormed off mumbling. Finally, he came back and offered $1000 more for the trade in. I thanked him and said I would still wait for my friend. Once my friend came, his whole demeanor changed again back to the nice guy. I believe this because of the business they do with King (Regian) in the tools department. The director of the service department (I think Sam May?) was extremely polite and asked me what he could do to help the sale. Also, Mr. Ruiz was extremely nice as well. The financial person was not very nice either. He was extremely condescending to both my friend and me. The attitude only came when we would ask questions. Overall, this dealership does not like when a customer questions anything. How is that ok? In the end, I bought it and Trey started treating me much better (calling me ma'am which he did not before), but the change treatment after I questioned one thing was unacceptable. Luckily I really wanted this car, otherwise I would have went to Dodge. I will never go to this dealership again if I can help it. More

Service Had an appointment scheduled but they couldn't find the appt. Showed my email confirmation, they worked me in. 2nd time this has happened to me. Had an appointment scheduled but they couldn't find the appt. Showed my email confirmation, they worked me in. 2nd time this has happened to me. More

My wife and I were both impressed with Paul from the time we got there. He was very friendly and helpful. Would recommend Paul to anybody looking to purchase a vehicle. we got there. He was very friendly and helpful. Would recommend Paul to anybody looking to purchase a vehicle. More

Tire Replacement Greg May Hyundai is the BEST. The associates there are truly concerned about your needs. The go beyond and above what they are expected to do. Espec Greg May Hyundai is the BEST. The associates there are truly concerned about your needs. The go beyond and above what they are expected to do. Especially Kevin who was kind and patient with me. Greg May is the only place I take my car for service. More

Amazing group of people They are so kind and make you feel comfortable. I would highly recommend them. Told them what I wanted to spend and they made it happen. They are so kind and make you feel comfortable. I would highly recommend them. Told them what I wanted to spend and they made it happen. More

Disappointed by time I had to wait. I had an appointment at 1:00 p.m. to have my oil changed. I arrived at 12:50 and my car was not taken in until after 1:30. I did not get ;my car bac I had an appointment at 1:00 p.m. to have my oil changed. I arrived at 12:50 and my car was not taken in until after 1:30. I did not get ;my car back until 2:30. I was disappointed in having to stay so long. More

HORRIBLE CUSTOMER SERVICE Worst customer service I have ever received at this service center. Extremely rude and unprofessional. After this I will never take or buy a vehicle Worst customer service I have ever received at this service center. Extremely rude and unprofessional. After this I will never take or buy a vehicle from them. More

Battery replacement Service department did a great job keeping me updated during the entire process. Oil change and tire rotation was also performed. Great pricing on t Service department did a great job keeping me updated during the entire process. Oil change and tire rotation was also performed. Great pricing on the oil change considering it is a 9 quart oil change. More

Dissappointed When I went up to my car that was being serviced for a recall, I noticed that they had not properly attached the engine guard. Problem if it falls of When I went up to my car that was being serviced for a recall, I noticed that they had not properly attached the engine guard. Problem if it falls off, I could run over it causing damage or it could flip onto another car. Also the low tire light was on. Why would they not take the time to check the tire pressure. Lazy, Lazy Lazy. I could not do anything about it at the time because I have already been there for 3.5 hours and had an appointment 2 hours away with one hour to get there. They not once offers a rental car. Really disappointed in the workmanship and service. Kenny on the other hand was so polite and funny, as well as hospitable. More

Customer Service As soon as I waked in the service was super friendly. Kenny immediately helped me and I was on my way to work. A couple of hours later my vehicle was As soon as I waked in the service was super friendly. Kenny immediately helped me and I was on my way to work. A couple of hours later my vehicle was ready to go. I got there and was checked quickly again by Kenny who made sure to answer any questions I may have had. He is very helpful and friendly! More