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Waco Hyundai

Waco, TX

3.5
1,023 Reviews

1501 W. Loop 340

Waco, TX

76712

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Showing 1,023 reviews

June 11, 2021

Outstanding support. This is my 3rd vehicle from this dealer and the customer service keeps me coming back. The team work with your for a solution More

by hdexter_00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Owens, Ramsey Ruiz, Darwin Rice
June 11, 2021

Worst experience ever. I was sold a lemon and they could care less. 20k for a car that worked two days. Plus they are so rude about it acting as if they did nothing wrong. They knew the engine had issues an More

by JEWELS4698
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Owens, Darwin Rice
Jun 11, 2021 -

Waco Hyundai responded

We are sorry the 100,000 + mile vehicle you purchased which was sold "As is NO WARRANTY" had issues. If you would like to trade it in on a different car we would be happy to work something out with you. Simply come into the dealership and see Ronny our Used Vehicle Manager. Thanks

June 02, 2021

This is our 3rd vehicle bought at Greg May and our salesman Justin Owen handle all three. He is a great guy and salesman. He always does a great job. More

by T_EASLEY75110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Owens, Ramsey Ruiz, Thomas Gentz
June 01, 2021

I was very pleased with our entire experience! I am satisfied with my purchase and everyone we came into contact with was so friendly and helpful! More

by JFRAZIER27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murrey, Thomas Gentz, Trevor Smith
June 01, 2021

Justin was my salesman and was very patient and kind. He was not pushy and listen to all my concerns and was very attentive. Matt the GM was also extremely helpful and gave me an excellent price on my trade More

by TRACI1696
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chesney Binder, Justin Owens, Matt Murrey, Darwin Rice, Thomas Gentz
May 29, 2021

I have never been more disappointed.. I was led on 6 times until I got my air conditioner in a brand new car I’ve had less than a month fixed. More

by BROWNSHYNISE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ramsey Ruiz, Darwin Rice, Mikayla Glowski
Jun 11, 2021 -

Waco Hyundai responded

Very sorry to hear this, I have checked the records and can not find anyone b the name used here. Would you please give me a call to discuss? I would like to visit wit you and rectify this situation. Ronny Owens - Customer Service Manager

May 28, 2021

Very little communication. My car was in the shop for about a month there. Super unsatisfied. They rarely answered their phones so I would have to go up there just to find out the status of my car. More

by 12334_
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam May
Jun 11, 2021 -

Waco Hyundai responded

I would like to visit wit you and rectify this situation. Can you please give me a call? Ronny Owens - Customer Service Manager

May 28, 2021

My experience with service at this dealership has been better than average and the wait time was all right, they forgot to reset my notifications and I was concerned when the service needed warning came i More

by SHARONMENN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not catch his name
May 27, 2021

I went in the dealership to look a vehicle and thay help me get another instead... I had the vehicle for one day and I love it More

by DOUBLE_HEARTS1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Smith
May 25, 2021

Added charges I didnt approve to total cost salesman told me have to go thru finance person who has avoided my voicemails for 2 days More

by TERILYNNROBERTS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Owens, Thomas Gentz
Jun 11, 2021 -

Waco Hyundai responded

I would like to visit wit you and rectify this situation. Can you please give me a call? Ronny Owens - Customer Service Manager

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