Waco Hyundai

Waco Hyundai and their service manager are a complete embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From th embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From the lack of customer care, worthless communication skills, to their disorganized service, this experience has left me livid. I will never return and would never recommend their services to others. Ultimately, this experience left such a foul taste in my mouth that I sold my Hyundai two days after the repairs were completed to avoid ever returning to Waco Hyundai. (This was the third Hyundai that I’ve owned.) Unfortunately, they are the only Hyundai dealership in a 50-mile radius of me. Of course, they wanted to know how my experience was at the dealership. A few days after my service visit, I was sent a text to rate my experience. It was a sliding scale, with ‘10’ being perfect and ‘0’ being poor. I easily responded with a ‘0’. I received a reply asking how they could “make it right.” At this point, it was too late for that. Not to mention, everything I had been through for the past 33 days was too long to explain by text. I sent a text back asking them to call me so I could explain the situation. A man named Rich (director of operations) called me a couple days later to discuss everything. He explained to me that he had only been hired a few days ago. It sounded like he was essentially brought in to straighten up the place and clean up their messes. We talked for a good 30 minutes, and I explained why I rated them a ‘0’, why I sold my car and so on. To “make things right”, he offered to detail my new car for free. I almost spit out my drink – surely, he was kidding! There was NO way I would ever go back there, much less take my new vehicle to be detailed by them. He was insistent and asked, “what else could we do”? I didn’t really know what else to say, so I mentioned a fuel gift card. Since Rich was new to Waco Hyundai, he said he would run the idea of a fuel gift card by the manager and see what he could do. He called me back a couple days later. His manager was good with the fuel card, BUT only if I left them a ‘10’ review in exchange for it! WHAT??? That’s a hard NO! After everything, your manager now wants to BRIBE me with a gift card to LIE and leave a perfect ‘10’ review for a gift card? This is absolutely UNETHICAL and UNPROFESSIONAL. I really should not have been surprised at this point though. Finally, if you’re considering this dealership, please avoid it all costs and save yourself the misery. I was without my vehicle for 33 DAYS to replace a battery. During all of that time, they still did not complete the open recalls I asked them to handle. My Hyundai app would alert me with updates on my car and allow me to track my vehicle’s activity. It just sat there for SO many days with NO activity. Why weren’t the recalls handled during that time? More

If I could give it 0 stars I would. I’ve had my Sonata oil serviced by Hyundai since I got it. Always a good experience until I took it in for maintenance. My check engine light was on I’ve had my Sonata oil serviced by Hyundai since I got it. Always a good experience until I took it in for maintenance. My check engine light was on and my car started to over heat randomly. I spent $3,000 of my own money for all of the repairs. I got my car back and the exact same day my car was having the exact issues I took it in with. Over heating and my engine light came on. Justin told me “give it some time” it probably just needs a little bit of time to “re-set” itself. I took the car back two days later because I still had the same issues. He then said “oh your engine is failing”..why wouldn’t they have told me that prior when I paid for the check on my car? It will be 16k for a new one… I asked well how do I make sure this won’t happen if I buy another car and get serviced here and he basically said I can’t prevent or do anything about it. So now I’m paying on a car I can’t drive because it died not even a week after “fixing”. My warrenty had literally just ran out so Hyundai didn’t want to fix their mistake tragic. Fast fwd to now, I called trying to get a number for corporate they tell me “they don’t have a corporate number or anyone in corporate”? Okay whatever so one of the service reps (I think it was Justin again) says he will try to help me and see about salvage motor options to get me a new motor…says he will call me back…that was in November 2023…so I call again and contact Ramsey and he tries to “help” and says he’s going to look into my case and call me back THAT WAS IN JANUARY…all while this is happening I’m getting so many calls to buy a new car. When I tell them the situation everyone says they will look into it and doesn’t. Ramsey even texted asking if I was interested in purchasing a car but to help me like he supposedly intended…I told him my issues he said “sorry” and that was that. Do not give these people your hard earned money. I am so disappointed in this company that I initially loved. I swore I would never purchase anything but a Hyundai..they don’t care about anything but making a sale. Now I’m stuck paying for a gorgeous car that I can’t dive so that it doesn’t go on my credit. I have no car to drive now until this is paid off. More

Tim Rich, Service Advisor provided me with superior customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I e customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I expected. He even took time out to obtain a quote and time frame from a body shop to have the hood of my car painted and had my car delivered to them. Tim is extremely friendly, very responsive, knowledgeable and treated me as if I were his most important customer. I suspect be treats each of his customers the same way, as VIPs! He was upfront with me and has restored my faith that honesty still exists in the automotive repair business. I highly recommend Tim Rich to handle your service needs. More

My Car got into accident and Hyundai roadside service on 4-Aug. It is almost 20 days and still back and forth between Gecico insurance and service center. I am paying rental car payment from my pocket. 4-Aug. It is almost 20 days and still back and forth between Gecico insurance and service center. I am paying rental car payment from my pocket. More

Worst customer service! Sold us a car that check engine light came on 4 days after purchase, been back 5 times to repair, still not fixed & haven't made 1 payment yet! Won't Sold us a car that check engine light came on 4 days after purchase, been back 5 times to repair, still not fixed & haven't made 1 payment yet! Won't let us use our down payment towards another vehicle that works! Car was never detailed or filled with gas as promised. Picked it up with scratched window after 1/5 times we brought it back! Rude & condescending! More

Don't try getting any numbers but MSRP, even dealer discounts they have listed on their website, over the phone. I called to ask if the $1 dealer discount they had listed was an error and what it was m discounts they have listed on their website, over the phone. I called to ask if the $1 dealer discount they had listed was an error and what it was meant to be, the salesman dodged the question, tried to talk me into coming in person, then hung up on me when I made it clear I would not have time to make a 4 hour round trip until the next day. More

Friendly staff, clean wait room (with candy btw), and fast service. Will definitely go to this location for my next service fast service. Will definitely go to this location for my next service More

Wasn't happy about how service was supposed to happen but never did. I scheduled an appointment, on March 29th, for an appointment date of April 13th. I was told that there was roughly "two weeks of backlog" never did. I scheduled an appointment, on March 29th, for an appointment date of April 13th. I was told that there was roughly "two weeks of backlog" to get caught up on before they could get my vehicle in. The car was being brought in for a paint warranty assessment, slight ticking noise that only happened under specific circumstances and then the electric motor that only worked two ways in the passenger side electric mirror. I drop my car off that morning of the 13th and was told that I would receive a preliminary assessment that afternoon. I didn't receive a phone call that day or the next. I had to call the service department on the 15th to find out what was going on. They had had the car for three full business days and I was promised a prelim on the 13th. The promise took place on the 13th at 7:30am drop off and I had to call at 5pm on the 15th for an update. Again, they did not call me. - On the 15th, I was told that my car hadn't even been looked at. They told me that they only had one tech that was licensed to diagnose was still behind for the last two weeks and couldn't get to it. I was promised, again, that he would look at it on Saturday, the 16th, and then the service writer actually gave me his cellphone number so he could reach me after the department closes at 7pm. The service writer never contacted me and so I didn't bother texting him that day. On the 17th, the following Sunday, I did text him to see if they had figured anything out the previous day. He told me that it was his one day off a week but he had plans to have it looked at on the 18th. - I believe that this service department was just truly behind but would get to my car within the following few days. I received no phone call on Monday the 18th or Tuesday the 19th so on Wednesday the 20th, I had to call in again after 5pm. I was not given a status update. The tech did not look at my vehicle over the weekend and hadn't looked at it any day since. I was told, again, that my vehicle was "going to be looked at soon" and they needed more time with it. Told me again that the tech was backed up but would get to it the following morning just to see if he can hear anything. Told me that they would give me a call and so I gave them the benefit of the doubt and didn't call back till the 22nd of April, the following Friday. - By this time, my vehicle had sat at the lot for a week and a half with no diagnosis or having a tech even check if it had oil in it. I left them alone and bought their story for the weekend. I told them that I needed to have some kind of answer on Monday the 25th but that never happened. I didn't even bother calling again till the 27th. - On April 27th, my other vehicle had an untimely carrier bearing failure and was out of service with no drive shaft. I called the service writer at noon and told him that I would have to have my car on that date regardless if tech had looked at it or not. I was told that tech hadn't been able to look at it just yet. This is now two weeks or 11.5 business days since my car had been on the lot with no answers. I was told that I was being moved up in the queue and that they would for sure have some sort of answer when I picked up the vehicle after work that day. When I got to the dealership at 5pm, I was told that the car was a whopping 3 quarts low on oil. I didn't know what to say to this new discovery. I didn't bring the car in for an oil issue as that had been looked at by myself and other lube techs that regularly service the car. To be more precise about this, I service my car every 4000 miles with fully synthetic oil. The car had not even hit that 4000 mile marker yet this tech was telling me the car was 3 quarts low. The car has never been low - it's never been an issue. It still isn't an issue which I'll explain here in a minute. - The tech somehow had time to check the oil level but not able to look into the ticking noise - the main source of my worries and reason for visit. Instead of getting good news on why the car was ticking or how they were going to fix the electrical motor or if my paint request would be accepted, I was told that my computer needed a firmware upgrade and that they had already performed the upgrade. I was told that the upgrade ended up failing twice during that process and at one point, it almost bricked the computer. They would "of course warranty the computer" if that had happened but what the heck guys??? The car wasn't even brought in for that but you had time to do that instead of looking into the ticking noise? The only answer they "could" give me was that the electrical motor had failed as it wasn't working. That's it. They didn't have to actually look at the motor; they could just tell it was bad because it wouldn't go up and down or left and right. Only one way or the other so a motor must be out. My paint request wasn't even submitted as it would "most likely be denied" so there was no point in trying. After picking up the car, I texted the service writer on May 6th with a picture of a brand new peal off the hood of the car. The size of the paint peal was about the size of a nickel. I even asked that they at least submit that paint request but was told that the service writer didn't even work in that department. It's over a month later and this service review still has him working at the department as a writer. I don't know if that's bad programming on this website or if he just lied to me so he wouldn't have to submit a request for paint warranty. To be more direct about this issue, I have friends that work at Caliber Collision as well as Service King that have performed authorized warranties, after their car passed the cutoff mileage, but were still being repainted due to paint failure specifically due to bad corrosion protection additives in that specific paint from years 2014 to 2018 or so. My car was pealing for no reason and there have been many documented cases of this as well as a class action lawsuit into the matter. This service department couldn't process a common courtesy paint correction warrant or as they call it, a "good will request" They couldn't do anything for me besides things I didn't even ask for. The paint request was the least of my worries and was something that they didn't have to have a tech to perform.. Submitting a good will request was too difficult for this service department. - If you can't understand what is going on and why I am giving this service department a 1 star review, then please let me be clear. The service department at Greg May Hyundai are a joke. I've read other reviews on here but can't understand where their good reviews are coming from. Other cars were in for service the same time as mine. Were they delayed a total of 4 weeks? Are those customers upset with this department as well? I see an overwhelmingly amount of positive reviews and a 9th of the size of those are negative reviews. Maybe I just asked too much of this place and caught them in a bad 2 month period. Getting back to what happened now; At no time did this department think about contacting me or do anything for me until I had to have my vehicle back. They knew that they couldn't keep pushing me off and I wasn't going to be a paying customer at that point. They attempted to do something and performed all the wrong options. I didn't ask for a firmware upgrade the day I needed to get my car. I didn't ask for the oil level to be checked even thought I didn't really care that they did. It was only bad because they lied about it. They lied every step of the way which brings me to the the icing on the cake. My car has had 0 engine issues besides this slight tick that is either coming from the transmission or a rattling in the catalytic converter. The car oil was checked before the car was dropped off and it was well over the min value. It had full oil. As I've stated previously, it is regularly serviced and has never been low. - Before even dropping this car off for service, I did my own research and tried to figure out the issue myself. I personally checked the oil level for this ticking issue to rule out low oil pressure. This was done in the past as well as right before the car went in for service on April 13th. The car warning lights have never indicated an oil issue besides when it's time for a change at 4k miles. No lube tech has ever said that it was low while servicing the vehicle. After not being able to figure it out, I figured that the professional techs or master techs could figure it out.. - I held off on writing this review till now, June 1st, as I've put more than 1500 miles on the car since picking it up on the 27th of April. I had the car serviced that weekend, of the 30th, with fresh synthetic oil as well as BG oil additive. After 1500 miles after that service, the oil was checked again for any signs of burning. The car hasn't burned anything yet and is being checked every 500 miles. After being told that it was 3 quarts low, I can only assume that this is BS as nothing adds up. I'll keep checking so that other potential customers can read this and save their time even bothering with getting repairs done here. - I was advised not to go to this service department or the Honda dealership next door as they have the same issues. I now fully agree with that advice and wished I had never bothered with this company. This service department can't organize or schedule their work and it makes for a bad experience for their customers. I've read some other reviews on here and wish I had at least a decent experience at the only Hyundai dealership within 30miles. I can not, in good conscience, recommend this company to anyone that I know and I actively urge people to not bother with Hyundai after this experience. The least of my worries, the paint, is becoming more of a reason not to want to mess with Hyundai anymore. It reflects badly on this specific department but on Hyundai Corp as well. I did request a warranty directly from Hyundai.com and was told I need to direct my inquiry to my local dealer, Greg May Hyundai. haha what a joke. If they can't at least acknowledge that there is an issue with their paint from those years and they won't stand behind their product then I can't buy any products from them in the future which is a real bummer. I'd like to trade in and get into a G70 or G80 but not with a company that doesn't back a simple paint correction warranty. My painter friend at Caliber Collision of Waco does amazing work and has told me of warranty work coming in on 2018 elantras with the same issue, defective paint due to an issue with the corrosion protection. My next step is to contact Killeen Hyundai, the competition, to see if they would be willing to at least submit a good will request. - The only saving grace for this company is their one service writer that tried to help after it was all over with so I have to give him at least a 2 star. He BS'd me for two weeks straight but tried to do as much as possible that last week the car was there - April 25th - 27th Oh and lastly, they put the service under the name of Mike Daniels which isn't my name. I told them it wasn't but they didn't bother changing it in the system and were confused every time I had to call in - couldn't find it under my actual name. go figure guys.. More

I found this vehicle through AutoTempest. com / a subset of the search through Cars.com. Digital marketing worked, and the team called me back in 15 minutes. We drove up, test drove, filled ou com / a subset of the search through Cars.com. Digital marketing worked, and the team called me back in 15 minutes. We drove up, test drove, filled out the paperwork and we were out the door quickly. Everyone did a great job! Very happy. More

I do recommend but not to believe service in time while wait there because I waited there 2 and half hours for only oil change wait there because I waited there 2 and half hours for only oil change More