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W&L Subaru - Service Center

Northumberland, PA

4.7
2,026 Reviews

2,026 Reviews of W&L Subaru - Service Center

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January 20, 2023

I was well pleased with the service department. Everyone was so nice. I am especially happy with Gavin. There was a problem with my car that was caused by another garage. Gavin was so patient as we More

by cbrouse221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin
Jan 23, 2023 -

W&L Subaru responded

Thank you! It was our pleasure getting this handled for you!

January 18, 2023

This visit went well and made up for the previous one. The transmission repair went very well and it turned out to be fully covered by our exrended warrantee after all. I also appreciated Roy Beck's will More

by Eileen (owner) & Mike (reviewer)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Jan 18, 2023 -

W&L Subaru responded

Thank you for the feedback. It was our pleasure making this right for you. If you need anything else just let us know.

January 18, 2023

Issac was excellent to deal with and was extremely helpful. Everyone at W&L is so awesome to deal with!! So highly recommended!! More

by Samster2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issac, Meghan Balum
Jan 18, 2023 -

W&L Subaru responded

Thanks!

January 16, 2023

I’m happy with my deal , fair trade and price on new 2023 Outback Touring More

by wmmjr5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Rorke, Angela McCormick
Jan 16, 2023 -

W&L Subaru responded

Thanks and have a great day.

January 15, 2023

Although our car could not be serviced on the date originally planned, we were provided with a comparable loaner vehicle for use until our car was ready. As always, the staff was very friendly and he More

by mkz0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

January 15, 2023

The people were very friendly and the waiting area was clean, comfortable and wait time was excellent. More

by sheilaaenterline67
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure who worked on my car, but he was very professional in his manner with dealing with me.
Jan 16, 2023 -

W&L Subaru responded

Thank you, and have a great day.

January 14, 2023

For the most part great but I specifically asked for lights to be checked and was upset when I got pulled over two days later after state inspection and the police woman gave me a warning for my left b More

by djlightstone24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thank you for the feedback. As background, lights are always checked as part of the state safety inspection. Unfortunately it isn't possible to tell when they will fail, and although rare it does sometimes happen that they cease working shortly after an inspection. You will definitely want to get those replaced, and we can help with that! Just give us a call at 570.473.3432 to set up a time to stop in. Thanks again, and have a great day!

January 14, 2023

The Best Service Department of any Dealership I have ever dealt with. Very professional, very accommodating and kept me informed throughout the entire service. More

by DennisM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac was great to work with and kept me informed the entire time
Jan 16, 2023 -

W&L Subaru responded

Thank you for the 5-star ratings!

January 13, 2023

Drop off was very easy. Waiting area very comfortable.The service was efficiently performed and check out was simple. More

by tjanderer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thank you so much!

January 13, 2023

Courtesy above ,, listens to concerns and check the automobile as a check for a alignment issue that may or may not have been ,, More

by wmmjr5050
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Christine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Angela McCormick
Jan 16, 2023 -

W&L Subaru responded

Thank you!

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