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W&L Subaru - Service Center

Northumberland, PA

4.7
2,026 Reviews

2,026 Reviews of W&L Subaru - Service Center

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February 04, 2023

Answered all my questions. In-and-out in no time period. Staff was very polite and helpful. More

by serdman68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don't remember the names.
Feb 08, 2023 -

W&L Subaru responded

Thank you so much!

February 03, 2023

Great service, explained everything that they found, recommended that filters Be changed and had work done in a timely manner. Well pleased. More

by Sander2133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

W&L Subaru responded

Thanks! We appreciate the feedback!

February 02, 2023

I continue to be impressed with W&L Subaru. Recently, my Outback had an extended stay due to availability problems with a needed part. This was beyond W&L’s control, but they let me use a brand More

by dave.kline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac
Feb 03, 2023 -

W&L Subaru responded

Thank you for taking the time to review our service department! It was our pleasure helping you!

February 01, 2023

Appreciated the at-home vehicle pick up and transparency of inspection via the video they shared. Every thing on time, and good about checking with us before doing anything. Very happy with W & L service! More

by MF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

W&L Subaru responded

Thank you so much for the feedback!

January 31, 2023

Such great service. ....always. This is our 2nd Outback in 10 years and will buy a third one due to a great car and SERVICE at W & L. More

by davet06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

W&L Subaru responded

Thank you for the repeat business!

January 31, 2023

Outstanding people and workmanship. Completely satisfied with the updating of their progress on my vehicle More

by piagents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Center
Jan 31, 2023 -

W&L Subaru responded

Thanks so much!

January 29, 2023

Service was thorough, waiting area clean and comfortable. Waiting time was longer than we expected; but as stated, service was thorough. More

by jscoviak
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

W&L Subaru responded

Thank you so much for the review!

January 28, 2023

I was informed about the issue, and given possible solutions. The service was quick. This was for a warranty covered issue More

by redscout1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of any names
Jan 31, 2023 -

W&L Subaru responded

Thank you so much!

January 28, 2023

I’ve gotten six cars here. The service is good. I’ve used the same sales person. More

by prgretchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

W&L Subaru responded

Thank you so much for the repeat business! If you need anything at all, just let us know!

January 28, 2023

Service was good and the waiting area was clean. I thought the Service was a bit long More

by gboggs
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

W&L Subaru responded

Thank you for the feedback. We apologize for the longer than expected wait. For your next service, feel free to make use of one of our free loaner cars. Just schedule one when you schedule your appointment. Thanks again, and have a great day!

Jan 31, 2023 -

gboggs responded

Thank you

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