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W&L Subaru - Service Center

Northumberland, PA

4.7
2,022 Reviews

2,022 Reviews of W&L Subaru - Service Center

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August 16, 2023

Best customer service! Very professional and knowledgeable! I especially liked how they video to show what your car needs or doesn’t need. More

by frankdelorso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin
Aug 17, 2023 -

W&L Subaru responded

Thanks for reviewing your visit to our service department!

August 15, 2023

W&L has not fixed my Jeep for over 13 weeks! Inspection was done, needed brakes a month later… Needed a thermostat, was told might be a year till I get one, “ just drive it”… I found one in 10 More

by boba3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thank you for the feedback. We apologize for your experience. If there is anything else we can do for you, please give us a call at 570.473.3432. (please note: the service department does not see replies to these Dealerrater messages). Thanks again, and have a great day.

Aug 17, 2023 -

boba3 responded

So “anything else we can do” Like what? Why doesn’t the service department see this? They are the problem, how are you going to correct the issues if they do not know? Stop passing the buck.

Aug 17, 2023 -

boba3 responded

Oh I see canned reply…. And you pay for this dealer rater ? I can play all night

August 14, 2023

Very good at communicating with me as the service was being done on the vehicle. Was nice at the time of the estimate as my teenage son was so upset. He was very happy to get his jeep back looking perfe More

by sboristaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thanks for the 5-star rating!

August 12, 2023

Top line dealership ! !! I have dealt with W&l since 1985. They have Always treated me as well as I could expect. More

by awd4nb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thank you!

August 11, 2023

Great work, kept me updated and informed. Would recommend them to anyone. Very friendly staff. More

by swanson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thanks so much!

August 11, 2023

Extraordinary helpful when my car had problems, and I was 560 miles from my home. More

by yodon1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly service advisor
Aug 15, 2023 -

W&L Subaru responded

It was our pleasure helping resolve your issues during your trip! Thanks for the review!

August 10, 2023

They kept me well informed on the process of my repairs. They were friendly and answered me quickly when I had questions. More

by irishman79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Aug 10, 2023 -

W&L Subaru responded

Thank you!

August 08, 2023

All staff members were friendly, knowledgeable, courteous and professional. The service was reliable and the facility was clean More

by annie218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

W&L Subaru responded

Thank you!

August 08, 2023

Owen took the time to understand what i wanted to accomplish in my visit. He was very professional and kept me informed of what was happening during my service. As with all the others I have worked More

by dgejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

W&L Subaru responded

Thank you so much for your repeat business! I'll let Owen know you are happy with your experience!

August 08, 2023

Very professional and knowledgeable. Customer service was excellent! Would recommend to friends and family. Thank you! More

by krwhite0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision center
Aug 10, 2023 -

W&L Subaru responded

Thank you so much!

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