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W&L Subaru - Service Center

Northumberland, PA

4.7
2,000 Reviews
Call Service Center (570) 473-3432

2,000 Reviews of W&L Subaru - Service Center

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November 02, 2023

Very pleased with service and very nice people to deal with. Many thanks for a good visit More

by pkbaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

W&L Subaru responded

Thanks so much for sharing your thoughts online!

November 02, 2023

As usual, you always greet us and chat. We like your team's expertise too. Thank you all ! More

by lynnben@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

W&L Subaru responded

Thanks, it was our pleasure helping you!

November 01, 2023

They have been very good to work with, they were great with my factory recalls More

by weski2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

W&L Subaru responded

Thanks!

October 31, 2023

Having service was a very smooth process, from scheduling to actually getting the work done! More

by lkline5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

W&L Subaru responded

Thanks!

October 29, 2023

Questions about a one year old car front end problems and couldn't speak with a mechanic More

by lisadmyers66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimbery Heltzi
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Oct 31, 2023 -

W&L Subaru responded

Thank you for the feedback. We are sorry you didn't have a great experience in service. I will follow up with a personal message to see how we can help. Thanks again, and have a great day.

Oct 31, 2023 -

lisadmyers66 responded

Not at this time i did take it to Blaise Alexander in Montoursville due to the ignorance of that woman. My car at only 14,ooo miles had completely warped rotors with less than a week from vacation and the dealership couldn't get me in so i went to a shop that changes my oil and right beside my house. He actually had to go there to buy the rotors because nobody else had them in stock. So now i have bad rotors on the front and 3 thousand miles later at 17,000 miles i have bad tires and i knew that with my car pulling thats why i made the appointment. This woman came out with a chip on her shoulders before i ever said a word, told me twice there was nothing she could do about the rotors because they didnt do the work, and i get that i want to know why, is there a problem with my front end? Is there a problem somewhere else? Well she just really didnt know what to tell me even after i voiced my opion on all this and mentioned i bought a 43,000 vehicle there less than a year ago STILL never offered to go get anyone other than her that i do believe knows the paperwork but nothing about the actual car itself. I do run a business of my own in sullivan county pa and i do know i would nor any of my staff would act like that here. And unfortunately it cost you a customer that buys not only alot of vehicles but speaks to the public everyday, and i thank you for getting back to me. Lisa Myers

Oct 31, 2023 -

W&L Subaru responded

Thanks for the reply, Lisa. Our goal is to show warmth, friendliness, and compassion for the customers' issues 100% of the time, and based on your description it sure sounds like we missed the mark here. We apologize, and we will definitely get with your advisor to provide some coaching in the right direction. Thanks again for your feedback, and have a great day.

October 27, 2023

Everything was done to near perfection, went above and beyond what was expected. Very nice to deal with More

by badorfcustomremodeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty
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Oct 31, 2023 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

October 26, 2023

Superlative service and treatment…every single person I’ve had the pleasure of working with over the last 9 years would get a 5 star rating!!! Always pleasant, prompt, honest and they truly care.! I’ll n More

by CGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

W&L Subaru responded

Thanks so much for your review! It is always a pleasure seeing you at the dealership!

October 26, 2023

Absolutely a beautiful dealership, everyone is very professional and so nice,that when I leave there I know my vehicle is done right. I have no worries!! More

by state_route
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

W&L Subaru responded

Thanks, and have a great day!

October 23, 2023

excellent. got my issues resolved quickly. and didnt even mock me for a dumb mistake i made. at least not to my face lol. More

by calkin7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont know
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Oct 24, 2023 -

W&L Subaru responded

We're pleased we were able to help resolve the issues with your vehicle! Thanks for posting!

October 23, 2023

W&L has an excellent service department. Their advisors and technicians are very knowledgeable and get the work done quickly and accurately. Whenever I have an issue they get my car in immed More

by adamwjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

W&L Subaru responded

Thanks so much!

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