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W&L Subaru - Service Center

Northumberland, PA

4.7
1,997 Reviews

1,997 Reviews of W&L Subaru - Service Center

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November 30, 2023

Had to bring my vehicle back two times because it was not done right initially More

by tracyaclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin
Nov 30, 2023 -

W&L Subaru responded

Thank you for the feedback. We apologize for the inconvenience you experienced in getting your vehicle's issue resolved. We really appreciate your patience and giving us a 2nd crack at it. Thanks again for the feedback and have a great day.

November 28, 2023

Nice The waiting room was clean and orderly and the service staff were informative and efficient. More

by flather
Recommend Dealer
Yes
Nov 29, 2023 -

W&L Subaru responded

Thanks and have a great day!

November 28, 2023

The tech did a great job letting me know the issues with my vehicle. I appreciated his honesty and how he explained the issues. More

by chr08ped
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

W&L Subaru responded

Thank you!

November 28, 2023

Very professional, I have bought 2 cars from them. Their service team is excellent. I am always treated well. More

by centralpenncarpet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

W&L Subaru responded

Thanks so much for the 5-star ratings!

November 25, 2023

They do good work and their valet service is great. Sometimes they are pricey but know the car and have the right equipment and computers More

by carey3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

W&L Subaru responded

Thank you for your review!

November 25, 2023

Kimberly went above & beyond, however at my previous visit the service rep missed the 60,000 service so I had sticker shock of $2800.00 bill at this visit. I prefer to have car serviced before or by tim More

by annie218
Recommend Dealer
Yes
Employees Worked With
Kimberly
Nov 25, 2023 -

annie218 responded

Did not intend to post publicly so I am deleting

Nov 27, 2023 -

W&L Subaru responded

Hi Annie, thank you for the feedback. We're very sorry you weren't happy with your prior service experience. For future visits, you can use the easy rule-of-thumb that all the "big" maintenance visits are every 30,000 miles. So your next one is due at or near 90,000 miles, but if you want it done a little sooner or a little later (maybe in the 87,000-93,000 mile window or thereabouts), that is perfectly ok, just let us know when you are ready for it. Also, if you are curious about each of these bigger maintenance visits, your vehicle's Warranty and Maintenance booklet has a grid that lists each recommended service and what is involved. If you no longer have that booklet and would like to see the schedule, just let us know and we will be happy to make you a copy of that. Thanks again and have a great day.

November 25, 2023

Excellent service The customer service it the reason I keep coming back to W&l Subaru More

by jfisne52
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keayon Williams
Nov 27, 2023 -

W&L Subaru responded

Thank you!

November 25, 2023

Always do a good job with service They always do a good job with service and washing the car More

by benbabakov
Recommend Dealer
Yes
Nov 27, 2023 -

W&L Subaru responded

Thank you, and have a great day!

November 25, 2023

Always do a good job with service They always do a good job with service and washing the car More

by benbabakov
Recommend Dealer
Yes
Nov 27, 2023 -

W&L Subaru responded

Thank you, and have a great day!

November 24, 2023

The service experience was uneventful. The staff treated me well and were very professional. Thanks! More

by broskeyl
Recommend Dealer
Yes
Employees Worked With
Kimberly
Nov 24, 2023 -

W&L Subaru responded

Thanks!

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