W&L Subaru - Service Center

Excellent Service Every one was helpful and friendly. I was no expecting such a quick time of fixing my car. My car felt like new when I got it back the next morning . Every one was helpful and friendly. I was no expecting such a quick time of fixing my car. My car felt like new when I got it back the next morning . More

Miscommunication Had a flat tire and a related problem due to the flat tire. Vehicle towed to W&L. I was told my tire was fixed and they were waiting for another par Had a flat tire and a related problem due to the flat tire. Vehicle towed to W&L. I was told my tire was fixed and they were waiting for another part. I was quoted that the cost would be around $100. When I picked up the car, the cost was $285. The tire needed replaced, but I wasn't told about that. Other than the miscommunication and high price, the service department is good. More

Very helpful and efficient staff. Our 2017 Subaru Forester was making a noise like it was in a lower gear when on the highway, but it wasn't. I was told at first that since it had bee Our 2017 Subaru Forester was making a noise like it was in a lower gear when on the highway, but it wasn't. I was told at first that since it had been sitting in the garage for several weeks, corrosion could have developed on the brakes and that would account for the noise for a few days. When the noise persisted after several hundred miles of travel, I took the car back and the service staff discovered the problem was with the rear wheel bearings and the were replaced. I was somewhat surprised that after only 18,000 miles the wheel bearings needed to be replaced. I hope that the quality of the replacements is considerably better than the original parts. More

Excellent It was just a routine oil change, but service was excellent - walk-around thorough, and carwash a welcome addition. These guys always get A+ from me. It was just a routine oil change, but service was excellent - walk-around thorough, and carwash a welcome addition. These guys always get A+ from me. More

Great service! I took my car to W&L for servicing. This was my first time having this done at a dealership. It was great! They did exactly what I wanted, and ran t I took my car to W&L for servicing. This was my first time having this done at a dealership. It was great! They did exactly what I wanted, and ran the car through the car wash!! The waiting area is very nice, too! Thank you!! More

Need to be on top of things First the positives: We were able to get our tire fixed within one week. Because our tire was a special order, the service department fitted us wit First the positives: We were able to get our tire fixed within one week. Because our tire was a special order, the service department fitted us with our spare to drive on for 4 days. After the initial visit, our car was rinsed off. The representatives were friendly. The waiting room is equipped with many snacks and drinks, and the chairs are comfy. The negatives: The rep needed to be reminded that I had purchased the tires initially through them. (He went back to check his data after my insistence). When we returned 4 days later to have the delivered tire mounted he didn't know that they had kept the wheel, and came out to ask me what I had done with it. I'm thinking these things should be recorded on one's file?? After a mucky weekend of driving, I was looking forward to having a rinsed vehicle, but it was not. My dissatisfaction is that in this day and age, when information is at one's finger tips. I would expect the center to be better informed before approaching the customer in error. Or maybe asking more questions upon entry? While everything turned out OK in the end, the experience added to my stress level. (already high with health appointments, the holidays, and care giving) More

Awesome Everyone was pleasant and helpful. Great people to work with and they make sure your needs are met. Also could not beat the price of oil change, ins Everyone was pleasant and helpful. Great people to work with and they make sure your needs are met. Also could not beat the price of oil change, inspection and tire rotation. More

Electronic repair The electronic repairs were quite difficult to do. When they did not have all the necessary parts to do the job, they filled the gas tank for the ext The electronic repairs were quite difficult to do. When they did not have all the necessary parts to do the job, they filled the gas tank for the extra trip down. Also, this time they washed the car and programed our new cell phone to the car radio. Very professional. Thanks More

Like the new service center This was my first visit to the new service center and it is very impressive. My oil change, state inspection and tire rotation all were completed wit This was my first visit to the new service center and it is very impressive. My oil change, state inspection and tire rotation all were completed within 90 minutes. The new service center is very clean, quiet and uncluttered. I especially liked that I could pull my car inside the service area to avoid bad weather. More

Oil Change My service went up by $20+. Since the dealership was moved, it is not accommodating at all. The hours of operation are no longer feasible for people My service went up by $20+. Since the dealership was moved, it is not accommodating at all. The hours of operation are no longer feasible for people who work. I have to take time off of work just to get my car in for service. Then, I have been told that I could not have a loaner car if I drop my car off one day and pick up the next. Not sure how I am supposed to make it work. It seems like every time I come in, employees are simply in a hurry to get out of there. That was not the case at all when we first bought out car. I am speaking strictly about your service department. Becky Kline, our sales rep has been wonderful! So, I am hoping that things will change. More