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W&L Subaru - Service Center

Northumberland, PA

4.7
2,005 Reviews

2,005 Reviews of W&L Subaru - Service Center

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July 08, 2019

They are the best Friendly staff. They explain everything..they are awesome. They get you in as soon as possible if they do make a mistake they will correct it no quest More

by FX4F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Jul 09, 2019 -

W&L Subaru responded

Thank you so much for taking the time to write this! We look forward to seeing you next time!

July 05, 2019

very helpful They listened to me about an issue and took care of it. Great service, highly recommended, very happy I purchased a car from t his dealer. More

by Localcarowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MA
Jul 05, 2019 -

W&L Subaru responded

Thank you so much for posting this review, we are glad we could help!

July 05, 2019

Always satisfied W&L is a first-class service. I have taken my Legacy there a few times now and have always been impressed. Loaners are always clean and they have wash More

by jdmillerlcsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
Jul 05, 2019 -

W&L Subaru responded

Thank you for the review! Our free loaners and car wash are two of our most popular service perks, and we are glad you enjoy those benefits!

July 03, 2019

Tire pressure light on; Subaru skylink notified me via email :I called for an appointment on 7/1/19 @ 8015; received same day appointment for 1330. nail in tire--repaired with lug patched. All explained More

by MaryDalpiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bottiger--Service Advisor, Ken Heim
Jul 05, 2019 -

W&L Subaru responded

Thank you for taking the time to write this review!

June 29, 2019

Ok Service Everything I asked to have serviced was done. My only complaints are hat when I went in the car to go home the radio was blaring, the air conditioning More

by spruaz34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 01, 2019 -

W&L Subaru responded

I appreciate your concern about the radio etc, and I wish someone had introduced themselves to you. My apologies. Feedback like this helps us identify areas where we can improve, so thank you very much for taking the time to post this. Have a great day!

June 28, 2019

Superb service! This is the best service by far in our area! I bought my Subaru Legacy 5 years ago and and I would never even think of going anywhere else to purchase More

by TLILLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2019 -

W&L Subaru responded

Thank you so much, we are very glad you have had such good experiences here!

Jul 01, 2019 -

W&L Subaru responded

Thank you, we really appreciate your business!

June 27, 2019

Inspection with oil change I won't go anywhere else. I trust W&L for any service I need on my vehicles. They have amazing customer service. And they treat people with respect. More

by missbing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bingaman, Shaunda Zeigler
Jun 27, 2019 -

W&L Subaru responded

Thank you so much! We really appreciate your feedback!

June 25, 2019

prompt courteous service when I first drove. Great service area, comfortable seating & refreshments hot ad cold provided free of charge. Really like the fact that your svc team wash the vehicle More

by happysubowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall - spoke to a service person on phone then to one service tech who took my vechile to be serviced.
Jun 25, 2019 -

W&L Subaru responded

Thanks, we are glad you like the comfort and amenities of our service department! Have a great day!

June 24, 2019

Service Great customer service. Poor shop work. I was told that my motor an radiator were melted when in fact there's nothing wrong with the motor. They did More

by nfdtruck10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Little
Jun 24, 2019 -

W&L Subaru responded

Thank you for the feedback. If you like, I'll be happy to look into this for you to see if we can turn your experience around. Just give me (Rob) a call at 570.473.3432, and I'll try to help in any way I can.

June 22, 2019

state insp,oil change got their early took me right away it took me longer to drive to their than to work on the car also got a tire rotation More

by tormack1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
4.0
This rating includes all reviews, with more weight given to recent reviews.
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