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W&L Subaru - Service Center

Northumberland, PA

4.7
2,011 Reviews

2,011 Reviews of W&L Subaru - Service Center

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December 02, 2019

repairs You do great work and are always kind and have a great loaner policy. However, you have charged me for work that was not necessary in the past includi More

by kauffmans0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Heim
Dec 02, 2019 -

W&L Subaru responded

Thank you for the feedback. I noticed that your most recent service visit on 11/26/19 was a free audio speaker repair, which you were not charged for and which did not involve oil leaks or brakes, so please let us know if your review refers to a prior visit and we will be happy to look into it for you. In general though, we like to err on the side of customer safety, and so we let you know about any issues we find. It is then up to the customer to decide if they want it fixed. Since most cars we sell and service are used by families (many with small children), we believe the right thing to do is to let customers know about *any* oil leak. Regarding brake fluid, it actually does need replaced at regular intervals: every 30,000 miles according to the manufacturer's maintenance booklet in your glove box. Check here for an image from a current model year maintenance booklet --> (https://www.flickr.com/photos/92035321@N06/49159040077). If you have any other concerns or questions, just let us know, 570-473-3432. Have a great day.

December 02, 2019

Inspection repairs were made and got my Crosstrek inspected while i waited for it..cost was good and all staff very friendly...i will be back for service.. More

by twistedtight_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little, Phil Rizzo
Dec 03, 2019 -

W&L Subaru responded

Thanks so much!

November 30, 2019

No more deer They took great care of my outback that had deer damage! You can't tell it was even damaged. They got me in quickly and made a great repair. Highly re More

by pickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of body shop foreman
Dec 02, 2019 -

W&L Subaru responded

Thank you so much! We are glad we were able to help!

November 29, 2019

Top-notch service I just had my first appointment at W & L Subaru's service department and I was very impressed with everything they did. I will not hesitate to go ther More

by behprintz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Eister
Dec 02, 2019 -

W&L Subaru responded

We are glad your first trip in for service was a great one! Thanks for posting!

November 29, 2019

Oil/filter change It is very easy to schedule service appointments. Friendliness of staff and great customer service. They are quick and efficient. They have a comfort More

by llprunty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young
Dec 02, 2019 -

W&L Subaru responded

Thank you so much for the review! We look forward to helping you again in the future!

November 28, 2019

quick, professional I was very impressed that someone met me as I drove into the dealership. Great customer service especially since I didn't really know where to go! E More

by maryjostauber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unfortunately, I don't know any of their names - all in the service dept.
Dec 02, 2019 -

W&L Subaru responded

Thank you Maryjo! We are very proud of our service area, and we are so glad you enjoyed it!

November 28, 2019

great experience from scheduling the appointment to driving home after the inspection was done, the staff were all customer oriented. Waiting room has nice amentities More

by JWMULLEN101
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luke Shellenber
Dec 02, 2019 -

W&L Subaru responded

Thank you so much, we are very grateful for your business! Have a great day!

November 27, 2019

Excellent Everyone was informative and service was done without any delays. Excellent place to purchase and for service. I would recommend anyone to visit W&L More

by lmbowers10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names but everyone was excellent
Dec 02, 2019 -

W&L Subaru responded

We really appreciate all of your business here! Thanks for posting!

November 27, 2019

Friendly and Quick W&L Subaru has the most friendly staff, they get you right in and then out as soon as possible with a clean car to boot. I no longer mind taking my c More

by sandraletha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of my service reps name.
Dec 02, 2019 -

W&L Subaru responded

Thank you, and have an excellent day!

November 27, 2019

low tire pressure warning W and L was awesome! Tire pressure warning light came on, I checked pressure and filled with air, and then 24 hours alter pressure light was back on. More

by boodabelly3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if it was Kris., Kris Little
Dec 02, 2019 -

W&L Subaru responded

It was our pleasure helping you! Thank you for the review!

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