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W&L Subaru

Northumberland, PA

4.8
4,340 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,340 reviews

August 17, 2023

One day after receiving my service I received a coupon in mail for money off service. I called and W & L refused to accept couponds because of the way I paid for service... If that means soooo much to th More

by duffer137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

W&L Subaru responded

Thank you for the feedback. We are sorry for any confusion regarding the coupon.

August 17, 2023

Austin was so very helpful in everyway. He was eagerly willing to spend his time answering all my questions throughout numerous phone calls. Daniel was straight, no games, no pressure, whi More

by mephius
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel (finance), David (vehicle specialist), Austin Clark
Aug 18, 2023 -

W&L Subaru responded

Thank you so much for taking the time to share your purchase experience online! If you need anything else, just let us know!

August 17, 2023

Looked just like when I bought it! ! Awesome job Would recommend to other Subaru iwners More

by aneiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

W&L Subaru responded

Thank you for the review!

August 16, 2023

Best customer service! Very professional and knowledgeable! I especially liked how they video to show what your car needs or doesn’t need. More

by frankdelorso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin
Aug 17, 2023 -

W&L Subaru responded

Thanks for reviewing your visit to our service department!

August 15, 2023

W&L has not fixed my Jeep for over 13 weeks! Inspection was done, needed brakes a month later… Needed a thermostat, was told might be a year till I get one, “ just drive it”… I found one in 10 More

by boba3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thank you for the feedback. We apologize for your experience. If there is anything else we can do for you, please give us a call at 570.473.3432. (please note: the service department does not see replies to these Dealerrater messages). Thanks again, and have a great day.

Aug 17, 2023 -

boba3 responded

So “anything else we can do” Like what? Why doesn’t the service department see this? They are the problem, how are you going to correct the issues if they do not know? Stop passing the buck.

Aug 17, 2023 -

boba3 responded

Oh I see canned reply…. And you pay for this dealer rater ? I can play all night

August 14, 2023

Very good at communicating with me as the service was being done on the vehicle. Was nice at the time of the estimate as my teenage son was so upset. He was very happy to get his jeep back looking perfe More

by sboristaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thanks for the 5-star rating!

August 12, 2023

Top line dealership ! !! I have dealt with W&l since 1985. They have Always treated me as well as I could expect. More

by awd4nb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thank you!

August 11, 2023

Great work, kept me updated and informed. Would recommend them to anyone. Very friendly staff. More

by swanson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

W&L Subaru responded

Thanks so much!

August 11, 2023

Extraordinary helpful when my car had problems, and I was 560 miles from my home. More

by yodon1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly service advisor
Aug 15, 2023 -

W&L Subaru responded

It was our pleasure helping resolve your issues during your trip! Thanks for the review!

August 10, 2023

They kept me well informed on the process of my repairs. They were friendly and answered me quickly when I had questions. More

by irishman79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Aug 10, 2023 -

W&L Subaru responded

Thank you!

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