W&L Subaru

Great staff. Good experience. The staff is friendly and knowledgeable. Attentive, but not pushy. Ken was a great salesman, and was able to be of great assistance to us, even though The staff is friendly and knowledgeable. Attentive, but not pushy. Ken was a great salesman, and was able to be of great assistance to us, even though they were very busy that day. He paid a lot of attention to the details, and was a no nonsense guy. My only minor complaint was that it took a loooong time to get through the financing process. And I would have taken a half star off for that, if possible. Again, that was partly due to the large number of customers that day, so I can't be too hard on them. But that was my only frustration. I would definitely recommend this dealership for anyone buying a new or used vehicle. And I will definitely keep them in mind for my next purchase, even though they are 1.5 hours from our home. More

Excellent job by the sales staff at W&L Subaru We had a good idea what we wanted before we headed to the dealership. Mike kept us up to speed on inbound vehicles and was able to get us into the ve We had a good idea what we wanted before we headed to the dealership. Mike kept us up to speed on inbound vehicles and was able to get us into the vehicle we wanted within the time period we desired. Additionally, he ensured that we received a fair deal on the purchase price, as well as the allowance for our trade-in. We are very pleased with our experience at W&L and the new friends we have made with the sales staff. We look forward to a continued relationship with the service department. Thanks Mike and everyone involved with our vehicle purchase. More

Awesome! Made the process quick and easy. Everyone was extremely friendly. Mike answered all my questions and got me the best deal possible. Would definitely Made the process quick and easy. Everyone was extremely friendly. Mike answered all my questions and got me the best deal possible. Would definitely recommend to friends and family More

Best customer service ever! Highly recommend W&L Subaru for your car shopping and trading in of vehicles. They are very friendly and easy to work with. Very honest information, Highly recommend W&L Subaru for your car shopping and trading in of vehicles. They are very friendly and easy to work with. Very honest information, give you great offer for vehicle and don’t pressure your decisions with purchasing. More

Fantastic, as always. We first bought a new '83 Subaru hatchback from the grandfather from the current manager. We have purchased at least six cars from these folks. Our We first bought a new '83 Subaru hatchback from the grandfather from the current manager. We have purchased at least six cars from these folks. Our daughter and her husband have purchased four. Last year our daughter had an accident which totaled her '15 Crosstreck. She had rolled the car several times and was unhurt. She asked me to go with her to pick out a new car. While there we met another family who was on an identical mission, to replace a car that saved their daughter's life. We will always drive a Subaru, and W&L is where we will buy they. Our recommendations have sold at least three new cars from this dealer. We are happy that they have recently included a full service crash damage unit to their offering. More

First Rate Deal & Dealer W&L made buying a new car a real delight. They took the time to understand what our needs were & matched them! We highly recommend them! W&L made buying a new car a real delight. They took the time to understand what our needs were & matched them! We highly recommend them! More

Miscommunication Had a flat tire and a related problem due to the flat tire. Vehicle towed to W&L. I was told my tire was fixed and they were waiting for another par Had a flat tire and a related problem due to the flat tire. Vehicle towed to W&L. I was told my tire was fixed and they were waiting for another part. I was quoted that the cost would be around $100. When I picked up the car, the cost was $285. The tire needed replaced, but I wasn't told about that. Other than the miscommunication and high price, the service department is good. More

Family environment They are willing to work with you.Dale Long was great he but us in what we could afford. George was great he explained all the features of the car. They are willing to work with you.Dale Long was great he but us in what we could afford. George was great he explained all the features of the car. More

Very helpful and efficient staff. Our 2017 Subaru Forester was making a noise like it was in a lower gear when on the highway, but it wasn't. I was told at first that since it had bee Our 2017 Subaru Forester was making a noise like it was in a lower gear when on the highway, but it wasn't. I was told at first that since it had been sitting in the garage for several weeks, corrosion could have developed on the brakes and that would account for the noise for a few days. When the noise persisted after several hundred miles of travel, I took the car back and the service staff discovered the problem was with the rear wheel bearings and the were replaced. I was somewhat surprised that after only 18,000 miles the wheel bearings needed to be replaced. I hope that the quality of the replacements is considerably better than the original parts. More

New car buyer My local dealership whom I've dealt with for years didn't give the best deal up front. W&L made buying a new car a simple easygoing process, I would h My local dealership whom I've dealt with for years didn't give the best deal up front. W&L made buying a new car a simple easygoing process, I would highly recommend them. Well done W&L. More