Voyles Chrysler Dodge Jeep Ram of Birmingham

Really good sales staff and managers. They have a genuine interest in helping the customer. This is my second time purchasing from them and I would purchase from them again. They have a genuine interest in helping the customer. This is my second time purchasing from them and I would purchase from them again. More

Mitch was a very good salesman. He took us to the car and told us about it. The lady that took us through signing the papers was very nice. He took us to the car and told us about it. The lady that took us through signing the papers was very nice. More

Very friendly, courteous people. Very personable. I would recommend buying from there. Very commentating. Love my truck Very personable. I would recommend buying from there. Very commentating. Love my truck More

Misty was very professional and my Jeep was done on time as promised. Would highly recommend her and this dealership as promised. Would highly recommend her and this dealership More

Jack Blodgett handled my Jeep service. It went very well from start to finish. Customer service is everything to me. I appreciate Jack and the people that worked on my vehicle. It was a gr It went very well from start to finish. Customer service is everything to me. I appreciate Jack and the people that worked on my vehicle. It was a great day. More

Well, it looks like this is a typical review for this dealer. Bunch of THIEVES!!! I've bought cars and had a dealer low ball a trade, but never two.... a 2019 F150 and 2010 Harley Street Glide and the dealer. Bunch of THIEVES!!! I've bought cars and had a dealer low ball a trade, but never two.... a 2019 F150 and 2010 Harley Street Glide and they low balled both on a truck that is priced over book!!!?? Got a message back from the sales person so I know either the owner or GM was in on the trade offer. Too bad, the RAM I was after would have been exactly what I need, but not worth dealing with a dealer full of xxxxxxx management and ownership. Stay away from this place!!!! More

Mistake made by VOYLES cost me $1300. 00 and they refused to make it right.. Poorly managed and the "manager" never returned my phone calls... The paperwork was sent to the wrong county , 00 and they refused to make it right.. Poorly managed and the "manager" never returned my phone calls... The paperwork was sent to the wrong county , papers were lost which caused a delay in getting my tag which resulted in huge penalties.... the dealership agreed to absorb $200 of the penalty..... DO NOT waste your time with this place!!!! More

We took our truck here for an airbag recall. While the truck was with them the hitch was stolen. No one wants to return emails or phone calls and they claim they have no cameras on the premises While the truck was with them the hitch was stolen. No one wants to return emails or phone calls and they claim they have no cameras on the premises which is a blatant lie because it is 2022 and everywhere has cameras. They just don’t want to cover the cost of the hitch because it was a nice hitch. So unless you want your stuff stolen and the business to cover up for their thieving employees I suggest finding another place. More

The service department is a clown show. They are incompetent, unresponsive, and untruthful. Do not buy a Jeep from Voyles. Much less have it serviced. They are incompetent, unresponsive, and untruthful. Do not buy a Jeep from Voyles. Much less have it serviced. More

Ever since Benchmark became Voyles it's been nothing but problems, and I've been a customer since 2007. My Ram was presenting with a knock in what I believe to be the suspension, and a fluctuation in RPM problems, and I've been a customer since 2007. My Ram was presenting with a knock in what I believe to be the suspension, and a fluctuation in RPMs at cruising speed. I had them do a cursory check twice during normal service with nothing obvious being reported by the mechanic, but the problem continued. I was about to exceed my warranty, so decided to schedule a service appointment for diagnosis of the problems. Unfortunately, the service appointment couldn't be scheduled anytime in the immediate future, so I was left waiting for several weeks before anyone could look at it. The time arrived for me to drop off my vehicle, and upon drop off, I communicated to the service advisor Antwan that I needed to be made aware if the problem couldn't be resolved / diagnosed that day so I could arrange for a ride, as I live an hour out of town. I was told that he would do so, but 3 o'clock came and went without any communication. I figured he must've gotten busy, so I coordinated my ride, and didn't hear from him till 5:30 well after the time I would have needed to arrange my getting home. This was warning sign number one. Due to the nature of the issues, I tried to provide ample opportunity for the problem to be diagnosed, but after two days of no comms, I decided to call that Thursday. So vehicle dropped on Monday, and I initiated the call on Thursday. Left three messages with no call back. Called Friday, left three messages with no call back. Finally, was able to catch Antwan on the phone, and after a long hold, was told that the tech hadn't been able to determine the problem yet. Fine. I understand things take time, and we agreed to speak at 1 o'clock on Monday the following week. (This was also my b'day weekend, and I was left with no vehicle to get around.) On Monday, called at the agreed upon time, left a message, with no call back. At this point, I'm tired of being put on hold, leaving messages, and otherwise not having any communication with my service advisor other than that which was initiated by me. I figured calling the service manager would be the next level of escalation, so I call David Sparkman. Two messages left, no calls returned. Call later in the day, and happen to catch Antwan on the phone who again tells me the tech knows nothing, my truck is in pieces, and they need another day. Tuesday, I call the service manager again at 2 o'clock after not hearing from anyone all day. I'm left on hold for forty minutes after I was told he was coming to the phone, and would speak to me in ten. At this point, there's no one else to call other than the General Manager, Jackson Haigan. I leave a message with Jackson citing all of the troubles I had experienced, and within 5 minutes of doing so, have a call back from both the service advisor and manager, but no call back from GM. I'm promptly told that they will be putting my truck back together, no problem was ever able to be diagnosed, and I'd be able to come pick it up that day. No charge for the truck being there, and was told that the TCM had been flashed, trans fluid replaced, but my invoice doesn't indicate that any of that had been done. I understand if for billing purposes the invoice had to be drafted this way, but now you have no history of what was done to my vehicle. Oh, and the knock in suspension was never even looked at. Long story longer, the vehicle drives worse than it did went I brought it in. Instead of fluctuating RPMs at cruising speak of 60mph, I now have hard shifts, loss of power, sputters, and fluctuations occurring at all lower speeds... not just 60mph. I've left multiple messages trying to resolve this issue with Antwan and David both, but surprise... no calls back. We're going on 3 weeks with no comms. I have no recourse other than leaving a review, contacting BBB, and coordinating with my lawyer. I've been more than understanding this entire time, and my only desire was better communication. Serious lack of professionalism here. Go elsewhere. More