Volvo of Cary

Horrible Customer Service I would never purchase a vehicle from this dealership again. We have had constant problems with our XC60 and today we were basically told by the servi I would never purchase a vehicle from this dealership again. We have had constant problems with our XC60 and today we were basically told by the service manager that Volvo built the car not him, what else do I want him to do for me. That is HORRIBLE customer service. Our car wouldn’t start this morning so we had to have it towed to the dealership. How does a new car not start? We requested a loaner and the manager said they didn’t have any but yet my husband was dropped off at home in a loaner vehicle. It’s 4:45 pm and they haven’t called with a status, I called and they didn’t recall our ticket so they’re looking into it. It’s a small dealership. We’ve contacted Volvo customer service in the past request a vehicle swap since we’re leasing and the dealership denied our request. I submitted another complaint with Volvo customer service today so we’ll see where that goes. Don’t waste your time and energy purchasing a vehicle here, you’ll regret it! More

All's well that ends well. I took my 2016 XC60 to Volvo of Cary to check the battery after several low battery warnings, and also with the intention of changing the oil and filt I took my 2016 XC60 to Volvo of Cary to check the battery after several low battery warnings, and also with the intention of changing the oil and filter, because 13 months had passed since the 30,000 mile service and the manual recommends changing the oil every 10,000 miles or 12 months, whichever comes first. The 40,000 service wasn't due yet (the odometer read 36,336). At the service desk I asked if the 40,000 mile service, which included oil and filter, was the last complimentary service. The young lady, who was new at her job, wasn't sure, asked around, and told me that it was. I then decided to get the 40,000 mile service. Some time later, a technician came to the waiting area where I was working on my computer and told me that they were going to replace the battery, which was under warranty, and then complete the scheduled maintenance. Towards the end of the day (my appointment was on the mid-afternoon of a Friday), the technician returned and told me that the car was ready, and asked if I wanted the car washed, mentioning that it would take longer than usual. Since I was still working in their comfortable waiting area, I agreed, and continued working. Time passed, and I was the only customer left. Later, thinking that they must have finished, I went to the service reception desk, but no one was there, and I saw no one at the check-out window. It was past their normal hours. I saw service technicians still working, and went to ask about my car. One of them checked and told me that it was ready, gave me the keys and showed me where it was parked outside. Then I went to check-out, but no one was at the window, although a gentleman was at a desk hard at work in the back of the large room. Then Robin Marshall walked by, offered help, and proceeded to print the paperwork. As expected, there was no charge for the battery, but I was being charged for the 40,000 mile maintenance service. When I explained that I was told that it was the last complimentary service, she went to speak with the only other person in the service area at that late hour, who happened to be the General Manager, Danny Weaver, the gentleman working in the large room because of the ongoing renovations. He immediately knew that the last complimentary service for a 2016 XC60 was at 30,000 miles. Had I known that, I explained, I would have requested only the oil and filter change. We had a polite conversation about the misunderstanding, and finally he told me to take the car home, that he would speak with the people involved, and that the Service Manager, Gary, would be in touch the following week. On behalf of all the employees that were involved, there were a lot of cars getting service that last day of the week, and a major interior renovation was underway, so things were a little hectic. Their intention was to be helpful and to please the customer. I really appreciated Danny Weaver's trust and sense of fairness. We were aware that an honest misunderstanding had taken place, acted in good faith, and wanted to close the matter in a just and equitable way. The following week, Gary called me and made it clear that their main concern was to make sure that I was satisfied with their service. We talked about the situation, and he said that he would review the case with Mr. Weaver and call me back. Several days later, I went back and Gary went over the statement, explaining the rationale of the compromise, with which I agreed, and settled the matter. After driving Volvos for over 35 years, my wife and I continue to be very satisfied with the quality and safety of the car, and the people involved with its service. Thank you Volvo of Cary and Danny Weaver for your professionalism in reaching this happy ending. More

Great experience I had a great experience purchasing my Volvo here.....and I would recommend to any of my friends. Pete and Anthony were very friendly and professional I had a great experience purchasing my Volvo here.....and I would recommend to any of my friends. Pete and Anthony were very friendly and professional. More

Great at selling. Terrible at servicing. This dealer is so understaffed that the service and customer service experience is terrible. I had a wonderful sales experience, but no one explains This dealer is so understaffed that the service and customer service experience is terrible. I had a wonderful sales experience, but no one explains anything to customers in service. I was told that I was driving a computer and what they do primarily is computer diagnostics and downloads. That's fine unless something is wrong. They'r seriously in need of more staff. More

Paid for Volvo's $2k mistake On 5/8/2018 I dropped off my C70 for scheduled service. The next day I went to pick up the car and immediately noticed a great deal of hot air coming On 5/8/2018 I dropped off my C70 for scheduled service. The next day I went to pick up the car and immediately noticed a great deal of hot air coming out of one of the driver's side vents even when the AC was on full. I showed the issue to the service manager who agreed something was wrong. Two days later I received a call from him stating that there was an AC/heating issue that would cost $2,000 (supposedly the entire dash needs to be removed). The car's ventilation system was in *perfect* working condition when I dropped the car off for service. Someone at Volvo obviously made a mistake and now refuses to admit it. The service manager asked me multiple times, "Are you SURE it wasn't like this when you brought it in?" If it had been broken I would have asked them to look at it but, as I said, the AC worked fine right up until the time Volvo service took possession of the car. Volvo refuses to even discuss the issue and I've had to hire an attorney to look into the issue. I will never purchase another car or have one serviced at Volvo Cars of Cary (1375 NW Maynard Rd, Cary). More

Great dealership to buy a car from They are friendly, no-nonsense people. Robin Marshall is a treasure. She was professional, responsive and did whatever she could to ensure I was taken They are friendly, no-nonsense people. Robin Marshall is a treasure. She was professional, responsive and did whatever she could to ensure I was taken care of. She even spent 90 minutes in the car with me ensuring I understood all of its functions. Many dealerships seem to allow or even encourage their personnel to mislead, mistreat or otherwise waste the time of their customers. I did not see any of that behavior with Volvo of Cary. More

Nice sales staff, horrible service department My husband & I have owned 5 Volvos over the past 20 years (S90, XC90, & XC70s). We purchased our current XC70 from VOC a year ago - it was the first t My husband & I have owned 5 Volvos over the past 20 years (S90, XC90, & XC70s). We purchased our current XC70 from VOC a year ago - it was the first time working with this particular dealership. While the sales staff was friendly & easy to work with, the Service Department is the most unprofessional group I’ve ever tried to work with. Having grown up with a family in the franchised car business, I try hard to give people the benefit of the doubt, owing to an occasional “off day.” However, this dealership has failed each and every time we’ve taken our new car in for service. They do not return phone calls, they do not keep timely appointments, they do not have any sense of urgency, they make implausible excuses for their incompetence, & they never apologize. Dare I say, they are down right rude. Despite having purchased my car from Volvo of Cary, I will never take my car there again for service, I will never refer anyone to them, nor will I ever purchase another car from them or their parent company, Weaver Brothers. My husband drives Mercedes & believe me, the difference in the quality of service between the local Mercedes dealership & Volvo of Cary is like night & day. Do yourself a favor & steer clear of these folks until they find a way to improve the quality of their Service Department. More

Don't buy from Volvo of Cary Don’t buy from Volvo of Cary. You will be disappointed by the Service Department. Service department is hard to schedule, slow to respond and I conti Don’t buy from Volvo of Cary. You will be disappointed by the Service Department. Service department is hard to schedule, slow to respond and I continue to question their trustworthiness after every visit. A Volvo purchase provides free routine service but it is a minimal level of service. More

DECLINE Have my third Volvo - always had superb service UNTIL Volvo of Cary decided to go to a new system which means NO ONE answers the phone and, should the Have my third Volvo - always had superb service UNTIL Volvo of Cary decided to go to a new system which means NO ONE answers the phone and, should they do so, they defend the poor service. The service manager is rude and defensive. When I mentioned he hadn't apologized or even acknowledged my frustration - he did a "yes but." The ONLY service "consultant" is poorly trained and overworked. The mechanic, with whom I have worked for nearly seven years, loves to FIX cars- not talk to customers. That is his new assignment. No parts are even in stock - my car will be there for two weeks. Yes, I have a loaner - I want my car. It is not as if this dealership hasn't done 150,000 mile tune ups before. I won't return ever again, after nearly 30 years. They won't care which is even more pathetic. More

They don't even answer the phone 3 calls to get an appoint for service. No answer. Left message and no call back. I will get service elsewhere and after 4 Volvos I am finished with th 3 calls to get an appoint for service. No answer. Left message and no call back. I will get service elsewhere and after 4 Volvos I am finished with that brand. More