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Volvo Cars of Fort Washington

Fort Washington, PA

4.7
147 Reviews

115 N Bethlehem Pike

Fort Washington, PA

19034

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147 Reviews of Volvo Cars of Fort Washington

July 03, 2024

The service team at Volvo Fort Washington are not trustworthy. They tried to charge me 10k for an engine replacement that was under an extended warranty. They ended up replacing the engine and the More

by Jkiefner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Anderson
Jul 08, 2024 -

Volvo Cars of Fort Washington responded

We apologize for any misunderstanding that may have occurred during your recent service visit but it seems you may not have fully understood your warranty and what applies to this specific situation. Your vehicle did not fall under the guidelines for the extended warranty and that is why Volvo had to be contacted to approve a special allowance given for your previous service. This is also why Volvo asked you only for a partial payment. We fully believe that nothing that we reported was even remotely unethical or illegal. At Volvo we often conduct “Goodwill Gestures” that have to be approved by the manufacturer which is why your previous visit was covered. Your current issues have nothing to do with the recent repairs of your vehicle and there has been a significant decline in the mechanical condition of your vehicle since you stopped servicing with a certified Volvo dealer in January of 2022 according to our records. Over those two and a half years and roughly 37,000 miles the systems in your vehicle were not properly maintained which is why you are now experiencing these issues. Unfortunately, Volvo corporate nor Volvo Cars of Fort Washington is responsible or accountable for inconsistent maintenance of your vehicle. As we explained to you before, the problem with your brake system is due to the fact that your brakes are overheating which is what causes the burning smell and the pulsation you are reporting. This will only get worse with time and will cause substantial subsequent damages to other parts of the vehicle. I understand it’s not always easy to maintain your vehicle properly but for yourself and the other people sharing the road with you we would hope you would take care of these repairs immediately. At the very least please get a second opinion so you can see we were being truthful as well as recognize the danger you are putting yourself and others around you in. Brad Jeffrey Director of Operations

December 20, 2023

Ordered a 2021 S60 in spring of that year ---- the midst of the pandemic. A few weeks after placing our order, and through no fault of the dealership, Kevin informed us that Volvo had cancelled orders for s More

by bburkey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Niklauski
August 11, 2023

This dealership has consistently taken excellent care of my car. I must give a shout out to Jason S. as he is great to work with. Kept me informed and was ‘real’ when we discussed whether items ‘should’ or More

by Bwindesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Smolin, Paul Mlinko, Ian Jeffery
August 08, 2023

Great scheduled service today! Jason got me in and out n no time 🤗 Very competent, professional, and friendly. More

by virgdevlov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Smolin
February 18, 2023

Just bought an XC40 Recharge. All electric. My 6th Volvo. Great people here. Great experience. More

by trrodriguez62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Niklauski, Greg Black
November 30, 2022

Very helpful and pleasant service staff! I was in and out very quickly. I highly recommend. More

by jillbrazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure who I worked with, but he was great
November 02, 2022

Got my car in this prestigious Dealership last year, experience since then it’s been very smooth. Advisors are very welcoming and professionals. I just inspected my car, Jason made my visit to be smoo More

by DAVID QUEZADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Smolin, Greg Black
November 01, 2022

Easy to schedule. Drop off was simple with Jason Smolin. The problem was resolved and I was kept informed along the way. Waiting are was nice and accommodating. Nice m More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Smolin
October 28, 2022

Great customer handling! Very transparent. Greg Black is easy to work with. Never felt like I was being slimed! More

by dldihs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Jones, Greg Black
October 22, 2022

Jason in the service was outstanding! ! As a traveler from Indiana needing assistance the people at Ft Washington Volvo were professional, friendly and efficient! I’d definitely return More

by Monica
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason in service and spoke with Danielle in Sales
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