Volvo Cars West Springfield

Volvo purchase. Just purchased a second car, Volvo XC-60, from Fathers and Sons. Last year I bought an Audi A4. I had a good experience with both. Got a fair price wi Just purchased a second car, Volvo XC-60, from Fathers and Sons. Last year I bought an Audi A4. I had a good experience with both. Got a fair price with no high-pressure sales pitch. Jonathan was great to work with, Would highly recommend this dealership. More

I just took possession of my third Audi from Fathers and Sons. I will never go to any other dealership. The sales experience was outstanding and I am extremely pleased that Mr. Fusaro expertly appraised my Sons. I will never go to any other dealership. The sales experience was outstanding and I am extremely pleased that Mr. Fusaro expertly appraised my situation and suggested a lease with my third car. I purchased my other two Audi vehicles from this dealership. The trade in was very fair every time. Mr. Fusaro took the time to research inventory for me and sent me numerous suggestions for my next car each time I let him know I was ready for a new car. The process of trading in and taking possession was very smooth and absolutely trouble free with every transaction. In terms of my regular maintenance, again, no problems with scheduling and quick and efficient service. Every time I had my vehicle serviced, it was returned to me freshly washed and cleaned insided at no charge. I have absolutely nothing negative to say. More

I found the 2 people I worked with very easy and helpful. I wanted a car they did not have in stock and they were able to get me what I wanted in a few days. The location is easy to get to and if needed ther I wanted a car they did not have in stock and they were able to get me what I wanted in a few days. The location is easy to get to and if needed there is a loaner available for use. More

Marissa was awesome! Shera was very very nice, her knowledge of the vehicles could have been better. With some more training she would be great. When I returned for service however, the loaner vehicle knowledge of the vehicles could have been better. With some more training she would be great. When I returned for service however, the loaner vehicle was extremely dirty and had a very funky smell in it. That is really the only negative experience I have had during the purchase process More

Vw Tiguan The entire experience was painless from start to finish. Conner was very helpful and quick to answer any questions that I had. I'm very happy with how The entire experience was painless from start to finish. Conner was very helpful and quick to answer any questions that I had. I'm very happy with how everything transpired. More

Best for less As a return customer to Fathers and Sons, I was once again very pleased with my experience. The other Volvo dealers in the area don't compare. The d As a return customer to Fathers and Sons, I was once again very pleased with my experience. The other Volvo dealers in the area don't compare. The deals at Fathers and Sons cannot be beat - and they keep their word. You feel like you're part of the family. It's that simple. More

Gilbert was very nice to deal with. He seemed new to his job but I'm sure over time he'll become much more knowledgable. Finance person seemed irritated after I declined all the "extras". job but I'm sure over time he'll become much more knowledgable. Finance person seemed irritated after I declined all the "extras". More

It is my second new Audi purchase from Fathers and Sons; both experiences (2006 and 2014) were with excellent customer interactions re sale, trade in, financing, delivery, etc. both experiences (2006 and 2014) were with excellent customer interactions re sale, trade in, financing, delivery, etc. More

The Sales dept was great, I worked with Vin and Chuck to find an Audi Q7 they found me the car I wanted in a short time find an Audi Q7 they found me the car I wanted in a short time More

Two weeks ago I was involved in an accident that totaled my new Volvo S60 ( it was only 6 months old!). An oncoming mini-van lost control and crossed into my lane. Unable to avoid the mini-van I crashed i my new Volvo S60 ( it was only 6 months old!). An oncoming mini-van lost control and crossed into my lane. Unable to avoid the mini-van I crashed into the passenger side. Except for bruising from the seatbelt strap, I had no injuries. The emergency responders agreed with me.....it is the safest car on the road! I had purchased the car from Father's & Son back in August. The salesman I had originally worked with was no longer at the dealership. That's when I met Gilbert and Steve. They had the exact same car in stock and agreed to hold it aside for me while all the insurance details were worked out. It took almost 2 weeks to get the check from the insurance company. All three gentleman work to make sure they got me into the car based on my availability. Letting me fill out paperwork late one evening and picking up the car the following day once the bank had released the hold on the check. They setup my phone & sirius satellite radio, plus made sure that during our wait at the dealership we more than comfortable. From my experience everyone I've met at Father's & Son's provides outstanding customer service! My special thanks again to Gilbert Nieves, Stephen Langieri and Tony Quiterio More