Volvo Cars West Springfield

GREAT customer service! The service department is always willing to go above and beyond the call of duty. They are friendly, knowledgeable and very attentive. They always m The service department is always willing to go above and beyond the call of duty. They are friendly, knowledgeable and very attentive. They always make me feel like family. More

Software Upgrade Prompt, On Time, and great staff. Very personable and enjoyable experience and would highly recommend getting their vehicle serviced here. It was my Prompt, On Time, and great staff. Very personable and enjoyable experience and would highly recommend getting their vehicle serviced here. It was my first experience at Fathers and Sons and I will surely be back ! More

great experience buying my first audi was a great experience, especially working with johnathan. he was very patient, knowledgable and enthusastic. I appreciated not b buying my first audi was a great experience, especially working with johnathan. he was very patient, knowledgable and enthusastic. I appreciated not being pushed to purchase a car as with many other dealerships. would definitely reccommend fathers and sons! thanks! More

Purchase of a Volvo Xc-60 R-Design Working with Mr. Jonathan Schulz was a pleasure. He is an excellent Product Specialist.He is patient and explains intelligently various options. He is Working with Mr. Jonathan Schulz was a pleasure. He is an excellent Product Specialist.He is patient and explains intelligently various options. He is very knowledgeable about Volvo and Audi. More

Easy buying experience. This is my third Audi purchase from Fathers & Sons. When the time came to purchase another vehicle, I had no doubt I would return to Fathers & Sons. This is my third Audi purchase from Fathers & Sons. When the time came to purchase another vehicle, I had no doubt I would return to Fathers & Sons. To begin with, no "pushy salesmen" and the process of trading/purchasing was hassle free. As a woman, I went in thinking I may be taken advantage of but I was provided with options/information, offered a good deal from the start, and was given time to think over the purchase. Everyone I dealt with was professional, courteous, and knowledgeable. I felt they worked as a team rather than individually. The service Fathers & Sons offers is terrific too. I am thankful for the loaner cars they offer/have available so that while my car is in for service, I can take their loaner car (usually much nicer than the car I bring in for service) to get back to work and swap back later. Again, the loaner car option is absolutely hassle free too. More

Very nice car buying experience We worked Jonathan Schulz and had a very nice car buying experience. They were fair and low pressure around all aspects of the sale. Jon took over We worked Jonathan Schulz and had a very nice car buying experience. They were fair and low pressure around all aspects of the sale. Jon took over an hour with us after we purchased the car to educate us on all of the features. I would definitely recommend this dealership and Jon to others. More

Very satisfied from beginning to end This is the third car we are purchasing from Father's & Sons, West Springfield, MA. I will say we have been extremely happy with each transaction. I This is the third car we are purchasing from Father's & Sons, West Springfield, MA. I will say we have been extremely happy with each transaction. I purchased an Audi A4, which I have wanted for quite some time! And his hasn't disappointed! Jonathan Schulz was our salesman, and he was terrific. We even had him come on three different test drives in three different car, and he explained all the attributes of each vehicle. He knew his facts and knew how each car drove and addressed any questions I had. I was also impressed with Phil, whom i believe is the manager. He addresses concerns I had, and went out of his way to make sure my experience was nothing but satisfying. Brenden was the brand new finance manager and he helped me tremendously as well. My husband and I are once again happy customers, and will continue to make Father's and Sons our Car Dealership of choice! Joanne More

Very Helpful Employees followed up quickly and consistently to get the deal completed. Additionally, the staff worked diligently to get the car registered in anot Employees followed up quickly and consistently to get the deal completed. Additionally, the staff worked diligently to get the car registered in another state, which was not an easy task. More

Smooth sailing I knew that I wanted to trade up to a 2016 Allroad with certain features and color, but not the two on the lot. They found one in Boston which was sa I knew that I wanted to trade up to a 2016 Allroad with certain features and color, but not the two on the lot. They found one in Boston which was satisfactory, and I had it four days later. I feel I got a fair price for my 2013 Allroad. This was my third new Audi purchase here in the last seven years. More

understaffed & aloof My friend and I went to test drive an Audi Q3 one Sunday afternoon recently. It was the last Sunday of the month and apparently it is a time when Fat My friend and I went to test drive an Audi Q3 one Sunday afternoon recently. It was the last Sunday of the month and apparently it is a time when Father's and Sons tends to be very busy, because it is the only Sunday they are open. It became evident shortly after we arrived that they were understaffed for the amount of people to service. After arriving, we walked around the parking lot, looking at cars, and hoping that someone would greet us and make us feel welcome. When that didn't happen, I went inside to see if there was an available person to assist us. Salesmen ( I didn't see any saleswomen ) were busy with other clients which is understandable. But too busy to say "hello, how may I assist you today"? There was no receptionist at the desk, and in that kind of situation, people are really on their own. In fact, there were a few product specialists who walked right by me as if I were not there at all. Not a great feeling. We almost left at that point, but since we made the trip from Northampton, we decided to stay. After coming back outside and not receiving any help again, nor acknowledgement that we were even present in the first place by anyone who worked there, I went back inside and once again was ignored. I hope this isn't business as usual, because it certainly is not endearing. One product specialist was paying attention that day, and that was Jonathan Schulz. Jonathan to the rescue! He eventually allowed us to test drive the car we wanted to see, which was amazing ( the car and the opportunity to take the wheels ourselves), but by this time they were near closing time. Jonathan was very friendly and even took us out back to see some of the 2016 models. He did tell me that I would need to have my car serviced at the Audi dealership or risk voiding my warranty, which may be true for warranty parts, but if I am correct, the Federal Trade Commission feels differently about general maintenance such as oil changes, etc. More