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Volvo Cars West Springfield

West Springfield, MA

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210 Reviews

989 Memorial Avenue

West Springfield, MA

01089

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Showing 210 reviews

January 15, 2013

Fathers & Sons was a great dealer to work with. No pressure, lots of information and very friendly people in all the departments. I have been to other Porsche dealers and they were a little more stuf More

by 5b6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Plaklas, Derek Beaulieu
January 14, 2013

Jacob Lenski was great as were the rest of the staff members that I worked with (sales management and finance). Overall this was a very good car buying experience. More

by gsumma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Lenski
January 10, 2013

I was in the market for a car, I was unsure which direction I wanted to take. The conservative side of me was thinking about a 2013 Audi S5 Cabrio, the other side wanted to get another Porsche, the More

by Carnut12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek, Steve, Damon, Derek Beaulieu , Steve Langieri
January 09, 2013

After searching for quite some time for a pre-owned Porsche Cayman, I located a low-mileage, meticulous 2008 Cayman at Fathers and Sons. Steve Langieri assisted me and he couldn't have been nicer. No More

by bobstoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Langieri
December 30, 2012

This is the 5th car we have purchased from Fathers and Sons. I have worked with Vin before and called him directly to inquire about finding a new Q7 for my wife. We closed the deal in less than 24 hours a More

by rick.odonnell.16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vin Fusaro
December 26, 2012

This particular dealership was out of state but had the particular vehicle I was looking for. The staff in general was friendly and they we willing to negotiate a fair price to work within my budget. Finan More

by cjmyers0722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Marvici
November 26, 2012

I was looking for a new, fun, sporty, all-wheel-drive car. I had two vehicles in mind: the Audi A4 and the Subaru WRX or STI. I first visited Steve Lewis Subaru where I was warmly greeted by Jesse Bilode More

by AndrewBanjo1968
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Henry Decker
September 24, 2012

We have bought 4 Audis and 1 VW from Fathers and Sons over the past several years. We had them all serviced at F&S. Their service department is very friendly and helpful, though we have noticed that, o More

by kachampagne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Internet Sales
Sep 24, 2012 -

Volvo Cars West Springfield responded

Mr. and Mrs. Champagne, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service; however, based on your DealerRater review, you did not share that experience. That is very disappointing to me, and through this program we have the opportunity to work with you to resolve the issues you experience at my dealership. To this end, I would be more than happy to personally assist you with your vehicle purchase. Damon Cartelli President/General Manager Fathers & Sons Porsche Audi Volvo Saab Volkswagen Kia www.fathers-sons.com email: dcartelli@fathers-sons.com (p)413-785-1631

June 27, 2012

Very friendly when you buy a car. Promising 5 star service and as soon as they hear word SAAB wouldn't pick up the phone, or return calls. When they do they just say you are screwed. Wouldn't even giv More

by ac777
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Aleksandr Chuduk, Service Department
February 16, 2012

I have just purchased my eighth vehicle from Fathers and Sons since 1986 and as always a great experience. I wanted to factory order a 2012 Audi S5 but was too late. The car I wanted was found at another de More

by pperron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vin Fusaro, Vin Fusaro
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