Volvo Cars West Springfield

Great, no complaints. Easy to work with and professional. Did not want to take advantage of me. Will buy from them again in the future. professional. Did not want to take advantage of me. Will buy from them again in the future. More

A pleasant and professional car buying experience. That's how I would describe my purchase of a Volvo at Fathers and Sons. There was a welcome attitude from everyone we met of we are here to help rath That's how I would describe my purchase of a Volvo at Fathers and Sons. There was a welcome attitude from everyone we met of we are here to help rather than how much cash can we extract. I felt that Derek, the sales representative, actively tried to get us the best pricing available and based on the expected car pricing information I had from Consumer's Report, did so. But beyond pricing, he gave us excellent personal service. My wife and I had driven several hours to get there and once the decision was made to purchase, rather than have us return another day to pick up the car, he made sure that financing, insurance coverage, and registration all got done in time for us to take the new car home. Even though it was getting late, he patiently took the time to go over all the details of driving the car, using the electronics, and even syncing my wife's cell phone. All in all. I am satisfied that the extra effort it took to get there was well worth it both in terms of service and price. More

All level of service to date have been outstanding. The car was delivered as promised on Monday. Unfortunately the "check engine" light went on Tuesday and it appears to be transmission related. Hopefull car was delivered as promised on Monday. Unfortunately the "check engine" light went on Tuesday and it appears to be transmission related. Hopefully the service department will continue this level of service. More

Sales person was very attentive. Answered all of my questions and facilitated a quick and easy sale making my buying experience with them seamless and efficient. questions and facilitated a quick and easy sale making my buying experience with them seamless and efficient. More

Mr. Beaulieu made purchasing a new car a wonderful experience!! He was very knowledgeable and extremely curteous and i would not have purchased the car from anyone else but him. It was a great experie experience!! He was very knowledgeable and extremely curteous and i would not have purchased the car from anyone else but him. It was a great experience and i would highly recommend him to anyone who wanted to purchase an Audi :) Thank You Derek!! More

From the moment I walked in, the service was exceptional. Shera was knowledgeable and helpful. And then she delivered the car to me in Connecticut on her own time after work! Follow up questions have been an Shera was knowledgeable and helpful. And then she delivered the car to me in Connecticut on her own time after work! Follow up questions have been answered promptly and courteously. Highly recommended! More

Shera is a terrific person to deal with.She was very accommodating every time we met. Very friendly and knowledgable about the car.She even went the extra step by being sure my cell phone blue tooth was accommodating every time we met. Very friendly and knowledgable about the car.She even went the extra step by being sure my cell phone blue tooth was on and connected to the car. More

Vin Fusaro and Chuck handled all aspects of the sale and technical instruction expertly. They delivered everything as promised. I returned to Fathers & Sons because of the service my 2005 Audi has receive technical instruction expertly. They delivered everything as promised. I returned to Fathers & Sons because of the service my 2005 Audi has received all these years. Jeff Talbot in service was especially diligent in caring for my car. I am looking forward to continuing the relationship with my new car. More

I purchased a VW CC and it was not delivered on time. I had to wait almost a week to get it. I was very unhappy with the process. The salesman and fiance manager assured me that I would have it before th had to wait almost a week to get it. I was very unhappy with the process. The salesman and fiance manager assured me that I would have it before the weekend when I was in the process of buying. I planned a trip with my family to the Cape and had to cancel! I was told that they did not have the plates ready, funnding, as well as others things? I work about 12 hours a day and went to the dealership before work and spent about 3 hours with them going over the car and giving them a $5000.00 deposit. I belive they were just trying to get the sale and numbers for the Memorial Day weekend and forgot the customer! I have been in Logistics dealing with customers all my life and never not followed through with a customer for a positive or negative issue. With the economy struggling to gain a foothold and companys trying to perserve what customers are loyal I believe they (Fathers & Sons) dropped the ball. My passenger door is now squeeking (certified used car), and the saleman told me that I had the next oil change for free during the sale, this was not true. He seemed have to always try to find out answers from someone instead of taking ownership of what he was saying. It is very important to take accountibillity for you are doing. This letter is not meant as a negative issue rather a learning tool that should be used in training. As for my Oil change and door squeeking I am very upset. This tells me that there service department did not do there inspection properly and also I am out of " I Owe You" from a oil change. More

The experience was outstanding , easy, and pleasant. It was painless to negotiate a price. Inside even have to go to he dealership, they brought everything to my office. was painless to negotiate a price. Inside even have to go to he dealership, they brought everything to my office. More