Volvo Cars West Springfield

Shera Smith took what would normally be a very stressful process and immediately put me at ease. Her attentiveness, friendliness and knowledge went along way in helping me choose the right Audi for me. Th process and immediately put me at ease. Her attentiveness, friendliness and knowledge went along way in helping me choose the right Audi for me. The entire experience from start to finish was perfect and I'd highly recommend her and the dealership to all of my family, friends and colleagues. I love my new A4! More

I enjoyed working with Paul Glassanos as everything went well. Do business with him. Ask for him at KIA/Fathers & Sons in West Springfield. Cheers well. Do business with him. Ask for him at KIA/Fathers & Sons in West Springfield. Cheers More

I normally don’t write reviews but after my experience I normally don’t write reviews but after my experience with Fathers and Sons in West Springfield I felt compelled to share my experience. My Salespe I normally don’t write reviews but after my experience with Fathers and Sons in West Springfield I felt compelled to share my experience. My Salespersons name was Derek. He was friendly, knowledgeable, and professional. We took a test drive in the 2007 BMWxi I was looking at and quickly came to an agreement on price. Afterwards, I realized that since the car was barely ready to be shown they probably would have rubbed out some of the dings that the car had. I called Derek the next day and asked if he would have their “ding guy” fix the dings he could. Even though the sale was already finalized and he didn’t have to, Derek took it upon himself to go the extra mile and looked into it for me. Sure enough he was able to get the Dealership to fix the dings even though it was going to be extra time and expense on their part. Then 3 days after having the car the service engine soon light came on. They offered to drive me a loaner all the way to Meriden CT where I work and bring my car back to fix it. I again notice a problem with the lumbar switch popping off/broken. At this point I was dealing with the service department and ended up dealing with a Sales Manager/Rep named Kevin. I explained the problem to Kevin and he agreed to try and have it fixed for me. Since this was not a safety issue, they were under no obligation to fix this $400 item. None the less, Kevin came through for me and didn’t charge me a dime. By the next day my car was delivered back to me at my workplace in Connecticut and the loaner was taken back. What can I saw but WOW! I can’t remember the last time a company was willing to so far above and beyond just to make things right. Even after the sale! If your ever in the market for a car and want to deal with a dealership that truly understands Quality 1st class service, Fathers and Sons is the place to go. More

Bill Visneau has built a client relationship with me over years, getting to know what I like to drive and why. He remembers all that information in his head and has called me when there's a car that might f years, getting to know what I like to drive and why. He remembers all that information in his head and has called me when there's a car that might fit me. Of all our Volkswagens and Audis, I especially loved my 6-speed Audi 2002 A-4 Avant for 11 years and 231,000 miles, and Fathers and Sons Service took care of that car and me with kid gloves for years. Thanks to Billy, I now have a new 2014 6-speed Audi A-4 sedan that I love as well. It's a beauty, with a very comfortable and fun ride, and it fits me. I have recommended and will continue to recommend Bill Visneau and Fathers & Sons Service to others. More

I gave Bill an overall rating of "Great" in regards to his very attentive customer service. We had a very specific Audi in mind and despite the difficulties that arose during the trade with an regards to his very attentive customer service. We had a very specific Audi in mind and despite the difficulties that arose during the trade with another dealership Bill made the deal happen and got us the Audi of our dreams. He was very friendly and easy to work with and responded promptly to our inquiries. As far as the price goes, it was little more than what we wanted to pay which is why I gave a rating of "Ok" there but in the end we were very satisfied. We love our new Audi! More

The experience of buying a used car was very smooth. The car was exactly as advertised - no problems or contradictions & Bill was friendly and very straightforward. The dealer sent someone to register the car was exactly as advertised - no problems or contradictions & Bill was friendly and very straightforward. The dealer sent someone to register the car for me and even had it re-washed before I took it home. More

Would strongly recommend this dealership to anyone!!!!Our salesman(Ryan)earned our trust by being honest, straightforward, and helpful. Instead of trying to sell us a car "today"(which lots of dealerships tr salesman(Ryan)earned our trust by being honest, straightforward, and helpful. Instead of trying to sell us a car "today"(which lots of dealerships try to do), he made sure that we purchased the right car for us. He worked hard to find us the car we wanted. The total experience was pleasant, informative and we would definitely come back if we need another car in the future!!!! More

Steve and Bill were very knowledgeable, friendly and courteous. They went out of their way to help me make my final purchase decision and were a major factor in swaying me from purchasing a competitive courteous. They went out of their way to help me make my final purchase decision and were a major factor in swaying me from purchasing a competitive model. It was by far my most pleasurable buying experience. I am extremely satisfied and would highly recommend Father and Sons and Steve and Bill to anyone interested in buying a vehicle. More

This is my fourth car from Fathers & Sons. I have been very happy with them, that's why I keep coming back. Vin is great! He's been involved with all my purchases. He makes things happen seamlessly. been very happy with them, that's why I keep coming back. Vin is great! He's been involved with all my purchases. He makes things happen seamlessly. The car was delivered punctually and courteously. Everything went very smoothly. I am a happy owner of a new Audi. Thanks Vin. More

In buying my Audi Q5 from Vin Fusaro, I had a great experience. He was able to answer all of my questions about the car in a very honest manner. He made sure that all the "details" of the purchase we experience. He was able to answer all of my questions about the car in a very honest manner. He made sure that all the "details" of the purchase were taken care of given that we were away on vacation when the car was delivered. He also ensured that all staff at the dealership were aware of our purchasing the car and when we would be coming to pick up the car. He identified a back-up person that would assist us when he was not going to be there. On the day of delivery he made arrangements for everything since he was not going to be there but in the end he stopped by to make sure we were there and happy with the car. Since then we have received e-mails from him asking about our experience so far and indicating that if we have questions we can always come back for a 2nd time to learn more about the car! I couldn't be happier with Vin and the staff at Fathers and Sons! More