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Volvo Cars West County
Manchester, MO
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 571 reviews
June 19, 2024
Service department was able to determine what the problem was and fixed it the following day. We really appreciate the quick response and repair, the runs great! was and fixed it the following day. We really appreciate the quick response and repair, the runs great! More
by bobbittc
Employees Worked With
Joe, Adam
June 14, 2024
I spent a long time making an online appointment; in fact, I modified the issues-repairs that I wanted with my car twice - that means I received three confirmation emails. On 13 June we arrived about 1 fact, I modified the issues-repairs that I wanted with my car twice - that means I received three confirmation emails. On 13 June we arrived about 15 minutes late due to a traffic jam on Highway 70 at Wright City. When we arrived, Harris served us - but he did not find any of the information that I had entered on line. He had to spend almost 45 minutes obtaining the information all over again. It is a good thing that I brought my list with me. Please employ an IT expert to figure out this dilemma, or ask Volvo to provide a dependable automated system between customer and service center. Unfortunately my wonderful 1998 V70 T5 did not have much service performed because none of the Volvo parts were available. Harris and George (from the shop, I believe), kept me in the loop every step of the way. I would have preferred, however, some privacy when the two gentlemen explained the issues and told me that there was not much they could do to repair the many challenges that I brought them - because of lack of Volvo parts for this 27 year old car. This information should not have been overheard by the other customers in the waiting area. More
by Volvo Review
Employees Worked With
Harris Thomas, and George (Mechanic)?
June 11, 2024
Dan, the sales representative, and staff were Friendly, attentive, going above to help, no high pressure sales, patient and informative and helpful in the process of purchasing my 2021 Volvo . Much appre attentive, going above to help, no high pressure sales, patient and informative and helpful in the process of purchasing my 2021 Volvo . Much appreciated! Also, the service center was great too! Larry ,in the service Department was very helpful in getting me a sales person to purchase my Volvo and wash my 2011 Volvo. 5 stars to Larry, Dan, and Harrison. In addition, the finance department was informative, friendly, and he explained the process of the contract. Overall … 5 ⭐️ ⭐️⭐️⭐️⭐️ More
by Donnajeantaylor
Employees Worked With
Dan, sales, Larry, service dept. Harrison, service dept.
June 07, 2024
Great service every time I bring my car in. Love Harris with his great customer service each and every time. Thank you! My car has lasted me many years because of the care it receives. Love Harris with his great customer service each and every time. Thank you! My car has lasted me many years because of the care it receives. More
by Rocker!
Employees Worked With
Harris
June 07, 2024
I had a bad service with their service department. I dropped of my car in mid morning and it was completed until the next day. I tried picking it up thhe evening but it wasn't completed and person a I dropped of my car in mid morning and it was completed until the next day. I tried picking it up thhe evening but it wasn't completed and person at the service desk could not give me any updates. She said I would need to call in the morning to get an update. More
by petelane43
Employees Worked With
Tom Calkins
June 05, 2024
very knowledgeable personnel that assisted us with all aspects of our car search. They provided factors so we could decided on the best purchase/lease option. We found a couple small hail dents after ou aspects of our car search. They provided factors so we could decided on the best purchase/lease option. We found a couple small hail dents after our car selection and they quickly handled getting those dents fixed. Thanks, Tom, Mathew and all the team. More
by nwb194
Employees Worked With
Tom Calkins
June 04, 2024
21/2 hours for 20K maintenance. Was told I had a brake hose rubbing the tire (my Volvo is a 2022 with 17K miles. Half hour late was informed they. had the wrong car. WOW!! Was told I had a brake hose rubbing the tire (my Volvo is a 2022 with 17K miles. Half hour late was informed they. had the wrong car. WOW!! More
by matthes.g
Employees Worked With
SERVICE DEPT
May 22, 2024
They were friendly with prompt service. I was told it would take about 1 1/2 hours and that was right on. I found a $25 off coupon for oil change and they honored it. Thank you! I was told it would take about 1 1/2 hours and that was right on. I found a $25 off coupon for oil change and they honored it. Thank you! More
by SKAPP4
Employees Worked With
Don’t know
