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Volvo Cars West County
Manchester, MO
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 571 reviews
August 20, 2012
With multiple purchases and leases completed over many years with Suntrup West County Volvo and specifically Tom Calkins I am still amazed at the professionlism, determination and postive attitude brougth years with Suntrup West County Volvo and specifically Tom Calkins I am still amazed at the professionlism, determination and postive attitude brougth to each deal. I would strongly urge anyone interested in a positive car buying or leasing experience to contact Suntrup West County Volvo and Tom Calkins. More
by M. Karpowicz
Employees Worked With
Tom Calkins
August 10, 2012
This review is greatly edited after my initial issues were dealt with my Stephen Lynch (sales manager). Came in to get my first new car. At 36 years old, I was thrilled to finally be able to purchase were dealt with my Stephen Lynch (sales manager). Came in to get my first new car. At 36 years old, I was thrilled to finally be able to purchase a new car. LOVE the 2012 S60 T6 AWD! Arrived on the used car side and was met by Rick Jose (sales). We walked over to the new car side and started looking at 2012 S60s. He was friendly enough I guess; just seemed very serious. His knowledge of the vehicles was so-so. Purchasing was fairly uneventful, they wouldn't lower the car purchase price, but gave more on the trade-in (likely some accounting benefit for them even though I couldn't get Rick to admit it). The finance guy was very nice, very friendly, lots of joking around, but also explained everything very well (can't remember his name). My big issue came with a painted, raised stripe down the side of the car in stock. A company called Autographix from O'Fallon, Missouri sent a guy out to take it off...and totally screwed it up. The brand new white paint was now smeared along the stripe on both sides, and even in places way above the area for some sloppy reason (and also on some of the plastic tail-light covers). Absolutely horrible results. This new car was now ruined. BUT, West County Volvo apologized and said they'd have it fixed perfectly so I gave them the chance to remedy the situation. Drove my car for a few days and then brought it in for the install of my tint, rear camera, front park assist (rear was already in the car), and for the paint and tail-light covers to be replaced/fixed. Rick completely miscalculated the time it would take to do the paint job (likely just his inexperience). Poor communication from Rick and a longer than told finish time got me VERY upset. I was on the fence between the BMW 3-series and this Volvo S60 when making my decision. I still like the S60 more, but dealing with West County Volvo had me regretting the purchase from them. Stephen Lynch then took over communication with me and things were smooth from there. I can at least say I now feel comfortable with taking my car for service there. Update (8/31/2012): This Volvo dealership is horrible. Today, they told me to go to a department of revenue at a location that is incorrect (no office there and never has been). So I got advice from a worker at a Dierberg's where the office was supposed to be. And wouldn't you know it, this one single person that I asked just happened to have a horrible experience with West County Volvo as well. Then, when I eventually found the office, I got a ticket, waited 15-20 minutes, just find out it's the incorrect office for where I live. So then I had to drive 30-45 minutes back downtown to the city hall and got started on getting my things done. Plus, when I got to the License Office at another location, I was told about the $2,770 I had to pay in sales tax (which West County Volvo failed to tell me about); so I had to use my debit card instead of bringing a check and had to pay an extra $77 dollar for that convenience. Thanks West County Volvo! I'll be using Brentwood Volvo (or any other Volvo dealership) for service without a doubt. Basically, the More
by faubelgobble
August 10, 2012
By far the worst car experience ever. Made me feel bad for wanting a good deal, cars were not detailed at all, most had stains and discolorations throughout Interior. Made me come down two times in one d for wanting a good deal, cars were not detailed at all, most had stains and discolorations throughout Interior. Made me come down two times in one day to buy the car, and neither time was the car on the lot, they had given it to someone else and didn't know how to get in touch with them. They told us the car was ours and we had a deal. They would call us to let us know when the car came back and was clean. Then they called several hours later to tell me they sold it to someone else. THE MOST UNPROFESSIONAL DEALERSHIP I HAVE EVER WORKED WITH. When they told the GM they didn't have the car the second time we were there to buy, and we were leaving, he didn't even get out of his seat. Left and went to LEXIS dealership 1/2 mile away and bought a far superior car, in terms of how clean it was and with more features for the same money. And the dealership treated us with unbelievable respect. STAY FAR AWAY FROM THIS DEALERSHIP. More
by LouRocco
Employees Worked With
Tim, Tom, John, etc.
August 04, 2012
I have just returned after 6 years of owning a c70 Volvo to buy another one from Tom Calkins, he is a great salesman and never pushy. I also came back to West County Volvo for the service department which to buy another one from Tom Calkins, he is a great salesman and never pushy. I also came back to West County Volvo for the service department which I have been very happy with in the past. Keep up the good work!!! More
by myvolvo
Employees Worked With
Tom Calkins
July 31, 2012
I began working with Jim Carpenter a few weeks before I actually found the right vehicle. Jim did a great job of staying in contact with me, eventually sending me an email with info on the perfect car that actually found the right vehicle. Jim did a great job of staying in contact with me, eventually sending me an email with info on the perfect car that would meet our size and budget requirements. When I went by the dealership to see the vehicle, Jim was not in, so I was assisted by John Fitzpatrick. I ended up concluding the deal with John's assistance, and then completed delivery a couple days later with Jim. Jim has continued his follow up after the sale, to make sure that everything was right with the vehicle. We have been very pleased with the entire process. More
by chrisg11
Employees Worked With
John Fitzpatrick
July 24, 2012
I bought a car from Tom Calkins in July. He was extremely helpful and easy to work with. He was not pushy which I appreciated. Overall great experience and I love my new S60. extremely helpful and easy to work with. He was not pushy which I appreciated. Overall great experience and I love my new S60. More
by pswork8
Employees Worked With
1, Tom Calkins
June 30, 2012
I called Jim with a question on a car I saw online. He answered all of my questions and pointed out some benefits about the car in a non salesy manner. When I showed up to look at the car, he was working answered all of my questions and pointed out some benefits about the car in a non salesy manner. When I showed up to look at the car, he was working with another customer, but asked John to look out for me. Both gentlemen were professional, good humored and didn't play the "what kind of payment are you looking at game" which is a major turnoff to me. Mat in the finance department is a gem as well. There is a reason Jim and John have been there seven years and Mat 10 years. They are good at what they do. More
by missS40
Employees Worked With
John Fitzpatrick
June 29, 2012
I can't say anything more than the twenty-two reviews have already said. This 2012 c-70 is our fourth Volvo from Tom Calkins and W'County Volvo (we're almost neophytes compared to others). That prett have already said. This 2012 c-70 is our fourth Volvo from Tom Calkins and W'County Volvo (we're almost neophytes compared to others). That pretty much says it all, doesn't it? No hassle, no bargaining...just "...here's what I want...", "...we'll get it for you....here it is!"....and Tom Calkins, Matt, and W'County staff. Tom makes me and my wife happy to buy and...when my wife is happy....you know the rest! I didn't even know that I needed a new car. p.s. if you're reading this and don't own a Volvo, call Tom Calkins! More
by david.brandt
Employees Worked With
tom calkins
June 06, 2012
I do not like to shop for vehicles. I know what I want and do most of my shopping before ever going to a dealership. When I contacted Jim Carpenter, he negotiated with me over e-mail until I was satisfie and do most of my shopping before ever going to a dealership. When I contacted Jim Carpenter, he negotiated with me over e-mail until I was satisfied enough that I could get what I was looking for and be comfortable with the price. Needless to say, I went back to Jim a second time and had the same wonderful experience. He is very knowledgeable about how the entire process works and was willing to assist me with the details. I am very happy wiht Volvos (this is my fourth, third from this dealership)and this dealership is always easy to work with on service, etc. I recommend Jim to anyone and you will really enjoy his stories!!! I also appreciate how he continues to check on me to see if everything is going well with my vehicle. More
by LMZ362
