Volvo Cars West County

I have more than 20 years experience in Corporate Executive Sales, and have had several luxury car-buying experiences, and although the cars are very nice, I always dread the car buying experience (w Executive Sales, and have had several luxury car-buying experiences, and although the cars are very nice, I always dread the car buying experience (worse than going to the dentist). In fact last time I needed a car I decided to avoid it & paid cash for a client's car just so I wouldn't have to go through the pain! However meeting Jim Carpenter changed my mind about car buying forever. What a great guy, a true southern gentleman, and a pleasure to deal with! This is our third Volvo, and when we need our 4th, Jim's definitely going to be our guy! I've already referred a friend to him, and hope to give more business to him in the future, since he earned & deserves it! Although we were non-plussed with some of the other individuals at the dealership, we hung in there because Jim was patient, informative, has good closing skills and excellent follow up skills, and was able to overcome any of the other obstacles to make the transaction work out. Thanks Jim!! More

With over 20 Years of car buying experience this had to be the smoothest and most efficient purchase I have ever made. I would highly recommend this dealership and sales staff to others in the market for be the smoothest and most efficient purchase I have ever made. I would highly recommend this dealership and sales staff to others in the market for a new or used car. More

I appreciate his friendly laid back approach. It was a very nice experience and worth the drive from Western Ky. I would highly recommend this dealership to anyone. very nice experience and worth the drive from Western Ky. I would highly recommend this dealership to anyone. More

Tom and everyone else at the West County Motor Company have absolutely figured out what "right" looks like in the auto sales business. We were in town from from our home town (90 minutes aw have absolutely figured out what "right" looks like in the auto sales business. We were in town from from our home town (90 minutes away) on a Saturday afternoon when we decided to take a look at a used Saab we had seen on the dealership's website. We called about 20 minutes before arriving at the dealership, and expected we'd have to take our chances. We were greeted by name as we walked in the door, and you'd have thought they'd had days to prepare for our visit! The car was being prepared for our test drive, and we had a great informal chat with Tom while we waited. The car was in great shape, there was no hard sell (no "sell" at all - admittedly, the Saabs and Volvos kind of sell themselves)... we finished our test drive and decided to purchase on our drive back to the dealership. We expected we'd have to make arrangements to come back a few days later to take delivery, but were able to drive our new car home with us! This was one of the two best car buying experiences I've had in more than 15 transactions over the past 30+ years - thanks to Tom and all the other great folks at West County Motor Company! More

It was a great experience to buy at West Volvo County. Quality and detail of information o support a better decision was excellent. Friendly attitude from Ken Lavine facilitated our questions as wel as hi Quality and detail of information o support a better decision was excellent. Friendly attitude from Ken Lavine facilitated our questions as wel as his proactivity to expalin how to operate the car commands. Greta follow up of our needs and possible questions through emails and phone calls have been highly appreciatted. More

Had a great experience. My wife and I really grew to trust Ken because he is honest and straightforward and he treated us with patience and (most importantly) with respect. I would refer anyone and eve trust Ken because he is honest and straightforward and he treated us with patience and (most importantly) with respect. I would refer anyone and everyone to West County Volvo and tell them to ask for Ken Levine! More

We searched for 2 months for a car that was a perfect fit for our family. I looked at every Volvo XC90 in the midwest before finally deciding on a Volvo at Suntrup West County. My decision was based on my for our family. I looked at every Volvo XC90 in the midwest before finally deciding on a Volvo at Suntrup West County. My decision was based on my phone and e-mail experience with Jim Carpenter. Being at least 2 hours from any Volvo, I had to rely on the honesty and communication of the salesperson. Jim Carpenter had my trust from the first conversation. Our experience with Matt in financing could not have gone any smoother either. This dealership and Jim Carpenter come with the highest recommendation! We are thrilled with our new Volvo!! More

Ever pull onto a car lot just to take a look at a car and then cringe because someone comes to assist you? Ever want to email the dealership a question, but are afraid to, because you don’t want to engage a then cringe because someone comes to assist you? Ever want to email the dealership a question, but are afraid to, because you don’t want to engage a pushy salesman? Ever spend a bunch of money on a new car that you really like only to leave the dealership feeling exhausted, frustrated, and like you have been ripped off. If so, you are like us in all of our previous buying experiences. That is until we met Jim Carpenter at West County Volvo. Jim is very patient and does not rush your decision. He makes you feel at ease. There is was no game playing with Jim ---or at the dealership as a whole. They did not “hold our trade in keys hostage”, or spend extended periods in the back room “negotiating with his manager.” The F&I manager did not push programs that we did not need (even though that is a big money maker.) We left feeling very relaxed, pleased with the car and the deal we made…we ever felt like we had enough time and money left for a steak at Tuckers! Jim & West County Volvo is a Gem among lumps of coal More

Everyone at Volvo was polite and respectful. Jim Carpenter was especially helpful. We never enjoy purchasing a car. We are older and found experiences at other places were difficult with demeani Carpenter was especially helpful. We never enjoy purchasing a car. We are older and found experiences at other places were difficult with demeaning attitudes re our age and the attendant age related difficulties. Jim Carpenter kept contact with us over a two year period when we were hospitalized and had to give up the search for a time. During the final process of providing just the right vehicle for us Jim had a beautiful gift of modulating his voice re positive family situations that helped keep you relaxed and enjoying the experience. He does not push but gives a reasonable explanation of available vehicles and leaves the remaining reasoning and conclusion up to you without you feeling pressured to meet his own agenda. After the sale was completed, and the car paid for, he offered to spend time with us explaining some of the special features of the car. More

In thirteen years we have purchased approximately nine vehicles. Only one was not purchased from a Suntrup Automobile Dealer. Our favorite location is West County Volvo Saab. We kept coming back becaus vehicles. Only one was not purchased from a Suntrup Automobile Dealer. Our favorite location is West County Volvo Saab. We kept coming back because of the exceptional customer care in both sales and service. If you want a different experience in sales, ask for Tom Caulkins. No haggling, no hassle, no sales gimmicks – buying a car from Tom is the way it should be… a pain free experience. If you need service, ask for anyone in the service department. The department performs both timely and quality work, and the sales manager will always offer a loaner car to make the transition easier for the client. You can rely on Tom to follow through with what he promises. His stellar service to the consumer does not end when the contract is signed. BJS - Creve Coeur More