Volvo Cars West County

Had a great experience. My wife and I really grew to trust Ken because he is honest and straightforward and he treated us with patience and (most importantly) with respect. I would refer anyone and eve trust Ken because he is honest and straightforward and he treated us with patience and (most importantly) with respect. I would refer anyone and everyone to West County Volvo and tell them to ask for Ken Levine! More

We searched for 2 months for a car that was a perfect fit for our family. I looked at every Volvo XC90 in the midwest before finally deciding on a Volvo at Suntrup West County. My decision was based on my for our family. I looked at every Volvo XC90 in the midwest before finally deciding on a Volvo at Suntrup West County. My decision was based on my phone and e-mail experience with Jim Carpenter. Being at least 2 hours from any Volvo, I had to rely on the honesty and communication of the salesperson. Jim Carpenter had my trust from the first conversation. Our experience with Matt in financing could not have gone any smoother either. This dealership and Jim Carpenter come with the highest recommendation! We are thrilled with our new Volvo!! More

Ever pull onto a car lot just to take a look at a car and then cringe because someone comes to assist you? Ever want to email the dealership a question, but are afraid to, because you don’t want to engage a then cringe because someone comes to assist you? Ever want to email the dealership a question, but are afraid to, because you don’t want to engage a pushy salesman? Ever spend a bunch of money on a new car that you really like only to leave the dealership feeling exhausted, frustrated, and like you have been ripped off. If so, you are like us in all of our previous buying experiences. That is until we met Jim Carpenter at West County Volvo. Jim is very patient and does not rush your decision. He makes you feel at ease. There is was no game playing with Jim ---or at the dealership as a whole. They did not “hold our trade in keys hostage”, or spend extended periods in the back room “negotiating with his manager.” The F&I manager did not push programs that we did not need (even though that is a big money maker.) We left feeling very relaxed, pleased with the car and the deal we made…we ever felt like we had enough time and money left for a steak at Tuckers! Jim & West County Volvo is a Gem among lumps of coal More

Everyone at Volvo was polite and respectful. Jim Carpenter was especially helpful. We never enjoy purchasing a car. We are older and found experiences at other places were difficult with demeani Carpenter was especially helpful. We never enjoy purchasing a car. We are older and found experiences at other places were difficult with demeaning attitudes re our age and the attendant age related difficulties. Jim Carpenter kept contact with us over a two year period when we were hospitalized and had to give up the search for a time. During the final process of providing just the right vehicle for us Jim had a beautiful gift of modulating his voice re positive family situations that helped keep you relaxed and enjoying the experience. He does not push but gives a reasonable explanation of available vehicles and leaves the remaining reasoning and conclusion up to you without you feeling pressured to meet his own agenda. After the sale was completed, and the car paid for, he offered to spend time with us explaining some of the special features of the car. More

In thirteen years we have purchased approximately nine vehicles. Only one was not purchased from a Suntrup Automobile Dealer. Our favorite location is West County Volvo Saab. We kept coming back becaus vehicles. Only one was not purchased from a Suntrup Automobile Dealer. Our favorite location is West County Volvo Saab. We kept coming back because of the exceptional customer care in both sales and service. If you want a different experience in sales, ask for Tom Caulkins. No haggling, no hassle, no sales gimmicks – buying a car from Tom is the way it should be… a pain free experience. If you need service, ask for anyone in the service department. The department performs both timely and quality work, and the sales manager will always offer a loaner car to make the transition easier for the client. You can rely on Tom to follow through with what he promises. His stellar service to the consumer does not end when the contract is signed. BJS - Creve Coeur More

We got great service. I was pretty picky in terms of what I wanted. Although nothing that fit exactly was on the lot, they tracked down a vehicle fitting our specifications. This all happened within a week. I wanted. Although nothing that fit exactly was on the lot, they tracked down a vehicle fitting our specifications. This all happened within a week. More

Tom and his team were fantastic to work with! Very friendly, knowledgable, and professional. We have bought 2 new cars from Tom and are extremely happy with both experiences. Thanks so much! friendly, knowledgable, and professional. We have bought 2 new cars from Tom and are extremely happy with both experiences. Thanks so much! More

This last weekend, my husband and I purchased our third Volvo from West County Volvo. Ironically, we purchased our 2nd and 3rd in the same week. Tom is the BEST car salesman I have ever dealt with. His kno Volvo from West County Volvo. Ironically, we purchased our 2nd and 3rd in the same week. Tom is the BEST car salesman I have ever dealt with. His knowledge and ability to make the purchases of a new Volvo vehicle seem effortless. Our finances were handled by Mat, who made the experience more pleasant than the first time around. I could go on and on about how we were treated like I would expect someone to treat their own family. I cannot say enough words about how great Tom and Mat were to work with. I will never buy another vehicle from another dealership. We traveled over 100 miles to purchase our vehicles from Tom and I will continue to travel that far to buy ones in the future! More

Tom Calkins always makes us feel our business is really appreciated. We are now a three-Volvo family, and will drive the extra mile – 16 each way to be exact – to work with Tom in the future. appreciated. We are now a three-Volvo family, and will drive the extra mile – 16 each way to be exact – to work with Tom in the future. More