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Volvo Cars West County

Manchester, MO

4.7
545 Reviews

14410 Manchester Road

Manchester, MO

63011

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Showing 545 reviews

September 05, 2012

As a single female, buying a new car can be a dreaded experience. I worked with Tom Calkins and the experience could not have been better! Tom is friendly, professional and very experienced. I feel I got More

by Joan Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Calkins, Tom Calkins
September 04, 2012

Our sales person was Tom Calkins and our buying experience was GREAT. Tom made the process easy and gave me all the information I wanted and needed to buy a new car. I purchased a car and felt good More

by kurt.muskopf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Calkins, Tom Calkins
August 28, 2012

This is the third car I have purchased from this dealer in 4 years. There is a reason I have come back time and time again. I do not feel pressured. They have good selection. Their service facility is impr More

by deepfried
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Levine
August 26, 2012

I like that they are not pushy and that they genuinely care that I got the best car for my needs rather than just trying to make a "big" sale. I feel like I really got a good deal the whole process was ve More

by ggswanson
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Levine
August 20, 2012

With multiple purchases and leases completed over many years with Suntrup West County Volvo and specifically Tom Calkins I am still amazed at the professionlism, determination and postive attitude brougth More

by M. Karpowicz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Calkins
August 10, 2012

This review is greatly edited after my initial issues were dealt with my Stephen Lynch (sales manager). Came in to get my first new car. At 36 years old, I was thrilled to finally be able to purchase More

by faubelgobble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 21, 2012 -

Volvo Cars West County responded

Chris, Thank you for being patient with the repairs needed on your new car. We are always striving to improve and in many cases it starts with communication. We look forward to servicing your automobile needs for years to come. Best, Stephen Lynch-West County Volvo

August 10, 2012

By far the worst car experience ever. Made me feel bad for wanting a good deal, cars were not detailed at all, most had stains and discolorations throughout Interior. Made me come down two times in one d More

by LouRocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim, Tom, John, etc.
Aug 21, 2012 -

Volvo Cars West County responded

We are sorry you feel that way. In business our goal is to satisfy all our customers. We are disappointed we failed you. We went over your situation with our staff and management and will do our best to imporove in the future. We are sorry what happened to you at our dealership. Stephen Lynch - West County Volvo

August 06, 2012

I liked working with John Fitzpatrick.He was a good guy. His demeaner was great. I also think he was fair in his dealing. Thanks John More

by smithski2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fitzpatrick
August 04, 2012

I have just returned after 6 years of owning a c70 Volvo to buy another one from Tom Calkins, he is a great salesman and never pushy. I also came back to West County Volvo for the service department which More

by myvolvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Calkins
July 31, 2012

I began working with Jim Carpenter a few weeks before I actually found the right vehicle. Jim did a great job of staying in contact with me, eventually sending me an email with info on the perfect car that More

by chrisg11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fitzpatrick
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