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Volvo Cars West County
Manchester, MO
560 Reviews
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Showing 560 reviews
February 07, 2014
I live in Peoria, IL and I travel to Suntrup West County Volvo each time I get a new Volvo. I am now driving my 8th Volvo from them. My salesman, Tom Calkins, makes it such a pleasant experience that I look Volvo each time I get a new Volvo. I am now driving my 8th Volvo from them. My salesman, Tom Calkins, makes it such a pleasant experience that I look forward to each new lease. Tom is so informative about the models and features, and he is so gracious and a super sweet guy. As long as he sells Volvos, I will be his client. I am currently driving a 2014 XC60. It's my new favorite ride!! I love the heated steering wheel. It's the best, especially with the brutal winter we are having this year. Oh, and the heated windshield.... no more iced up wipers!!! I'm already looking forward to my next lease!!! VOLVO FOR LIFE More
by pjohnson
Employees Worked With
Tom Calkins
February 03, 2014
Talk about buyers remorse...I thought buying the Platinum Volvo XC90 meant that I would get all the bells and whistles that every other car has i.e. true 'hands free' phone use (Volvo puts in a dial Platinum Volvo XC90 meant that I would get all the bells and whistles that every other car has i.e. true 'hands free' phone use (Volvo puts in a dial pad to dial a phone number instead of a voice to dial like all the other cars) Something as simple as a horn honk to confirm I locked my doors, not on the Platinum XC90. I called my sales rep Tom after I did some searching on the internet that said it was a software upgrade, he tells me "no, it's not an option with that car" I explained to him that I found something on the internet that said it was a software upgrade, he told me he would look into it, that was 3 days ago and not a word from him. And he didn't tell me any of this until the sale was finalized. I have never felt take more advantage of. He keep me lost in typing numbers in his computer to try and get me to a payment I wanted, all roads led to me giving more money. I told him I received the A plan through my work, he told me his deal was better, I asked why and he said flat out the money I was going to get for my trade would not happen if I used my A plan, how is that right or fair? If I use my discount than West County will short me on my trade in? At the end of the sale Tom had the audacity to tell me to rate him with all 'outstanding's' on a review that I never received (he kept a blank form) so he could get more money for loaner vehicles. Really?!? I will never shop at a Suntrup again, nor will I recommend them to anyone? Especially with knowing that Tom had been there over 20 years (he couldn't stop telling me that) and that's the type of people Suntrup keeps on the payroll. More
by Cards7
Employees Worked With
Tom Calkins
January 19, 2014
Purchasing a new Volvo S80 from Suntrup West County Volvo was my best car buying experience. It was great working with Ken Levine. He was friendly, professional, and easy to work with. He accepted our ini was my best car buying experience. It was great working with Ken Levine. He was friendly, professional, and easy to work with. He accepted our initial price offer without hesitation, and gave us a thorough introduction to the car. I would buy another Volvo from this dealer without hesitation. More
by RichardHerndon
Employees Worked With
Ken Levine
January 13, 2014
Tom listened to the concerns I had with my current vehicle and worked with me to find the car that best suited my needs. Tom went over and above what I expected from a sales person and created a truly vehicle and worked with me to find the car that best suited my needs. Tom went over and above what I expected from a sales person and created a truly pleasant car buying experience. After taking delivery there was a small mix up with my spare key and Tom went out of his way to deliver and trade the correct key with me (at my home). That was unexpected and showed me his level of concern for me even after the sale was complete. I looked at many cars prior to purchasing my Volvo C70, but have to say that I purchased because the sales person impressed me more than any others I encountered. I am happy with my car and my experience. More
by keifer63
Employees Worked With
Tom Calkins
January 04, 2014
We traveled 300 miles to make this car purchase. West County web site showed the largest Volvo XC60 inventory in Missouri. We called the name listed on the website, Ken Levine. He gave us the informati County web site showed the largest Volvo XC60 inventory in Missouri. We called the name listed on the website, Ken Levine. He gave us the information we needed, met us at dealership as promised, did everything possible to make us a satisfied customer. We would buy from them again. More
by MCaruthe
Employees Worked With
Ken Levine
December 05, 2013
Buy your car from TIM!! Tim worked hard, from our side of the desk, to get us the best deal! He was very knowledgable about the different years and options of all the Volvo's on the lot and in town. I w of the desk, to get us the best deal! He was very knowledgable about the different years and options of all the Volvo's on the lot and in town. I walked in wanting an XC90 and by answering his questions, decided I was really looking for the XC60. Tim got me more money on my trade than any other dealer in town would give me. Tim also beat other dealers prices online and I went home happily in my XC60. I have had it for a week and I could not be happier! No buyer's remorse here and we will buy our next Volvo from Tim!! Thank you for working hard for us, Tim! More
by Crider1
Employees Worked With
Tim Edwards
November 25, 2013
Tom Calkins is the best!!! Tom is an absolute delight to work with. He exceeds our expectations every time, and he is the reason we always keep coming back to Suntrup West County Volvo.:-) work with. He exceeds our expectations every time, and he is the reason we always keep coming back to Suntrup West County Volvo.:-) More
by MarianaA
Employees Worked With
Tom Calkins
November 09, 2013
For the second consecutive time the service department struck out. The did not perform the tasks that I asked for on the internet when I booked the appointment nor when I confirmed face to face at the ap struck out. The did not perform the tasks that I asked for on the internet when I booked the appointment nor when I confirmed face to face at the appointment. The also left the interior of my car filthy and had to be asked two times to stamp and fill out my service booklet. Glad I will never have to use this worthless dealer again. We pay way too much money for poor customer service. My local Ford dealer is twice the place that they are. More
by bradhouston89
Employees Worked With
Service Department
October 01, 2013
Normally I find buying a car worse than a root canal!!! This was a great experience, Ken was great every step of the way, the buying process, the trip to Sweden process and the delivery here. Would highly This was a great experience, Ken was great every step of the way, the buying process, the trip to Sweden process and the delivery here. Would highly recommend West County Volvo and Ken. More
by KZMartin
Employees Worked With
Ken Levine
September 19, 2013
We originally the dealership for a used Mecedes, switched to a new Volvo, then settled on a used CPO Volvo. Needless to say Tim was patient and helped us work through the process. We had a a few things to to a new Volvo, then settled on a used CPO Volvo. Needless to say Tim was patient and helped us work through the process. We had a a few things to decide and he never pushed nor hurried us. Very pleased overall and recommend Tim and West County to anyone considering a new Volvo, or used vehicle. Matt in their F & I office was also top notch. More
by lauralou2
Employees Worked With
Tim Edwards
