Volvo Cars West County

After owning my car for the last 5+ years, I finally decided to get something different. I had reviewed several 3 series bmw's online, and had one I was interested in, at another dealership. On my way decided to get something different. I had reviewed several 3 series bmw's online, and had one I was interested in, at another dealership. On my way into work, I notice the 328xi coupe in front of the pre-owned lot. I stopped in after work and was greeted by Jim. Always concerned about the lengthy process of car purchase, Jim seemed to put me immediately at ease. On the test drive we discussed the car, European vehicles overall and a multitude of items having nothing to do with the car. He is completely genuine and direct to the point. At no point did I feel rushed, pressured or hurried in any way. He was concerned that I was happy, and alright with the overall process. His customer service mentality is something missing in a lot of places today. The "price haggle" was simple, I already knew where I wanted to be, new the approx. value of both vehicles and felt like we both gave to get. Overall Jim made the experience easy, and I would definitely give him the first shot at my business in the future. I walked into the dealership not sure if I was completely ready to purchase or not, and walked out with my new (to me) car... and happy I did. More

Originally visited the website and dealer for a car I thought I was interested in. Jim was helpful during that test drive, sensed my disappointment and suggested test driving another option. I was pleasa thought I was interested in. Jim was helpful during that test drive, sensed my disappointment and suggested test driving another option. I was pleasantly surprised but also wanted to do a little more research. Jim respected that, stayed in touch and with in a couple weeks we were able to close a deal for a Volvo XC60. I recommend Jim Carpenter, he is a low-pressure, straight shooter who will work with you to find the right car. More

My husband and I came to look at volvos in January just browsing. Tim Edwards took us on a test drive of the s60 and I ended up falling in love with the car and the way it drove. I wasn't ready to buy ye browsing. Tim Edwards took us on a test drive of the s60 and I ended up falling in love with the car and the way it drove. I wasn't ready to buy yet, but Tim and I kept in touch. He let me know when there were discounts, and finally I worked with Tim until I was ready to purchase the car. He was great to work with. Because I live 1 1/2 hours away, he helped me do everything by i-phone or fax. He also has helped me decide which options I want, and listened to the things that were important to me. He is very low key, but helpful and always answered my questions quickly. He has definitely been my favorite car dealer I've ever worked with! More

I recently purchased a 2013 Volvo C70 from West County Volvo on Manchester Road in St. Louis. As it is for many people, this was a MAJOR event for me. Although i'm almost 53 years old, this is the first Volvo on Manchester Road in St. Louis. As it is for many people, this was a MAJOR event for me. Although i'm almost 53 years old, this is the first time I bought a car all on my own. Previously, either my father or then my late husband handled all of the details. I was very very nervous. And - very emotional. My beloved husband passed away 6 years ago and trading in cars that held such special memories for me was incredibly difficult. ---- Enter Ken Levine. Salesman extraordinaire. From the start, Ken helped reduce my anxiety and work through the process. He knew exactly how to treat this emotional woman sitting at his desk. Without making a big deal, he drove with me to my home to get the two cars I was trading in so I would not have to contend with how to get both cars to the dealership; even giving me a kind hug when I was a wreck after driving the saab for the last time. He took the time to explain things; he was patient and kind and respectful. He is obviously knowledgeable of the product. I felt I was treated fairly with regard to the financial aspects. I also met with Mat Iglhart regarding the financing - he also was very kind and patient. and -- I LOVE MY NEW CAR!!! driving it with the top down just automatically puts a smile on my face and a lilt in my heart. Thank you very much to Ken Levine. He helped make what could have been a nightmarish experience into an experience where I felt safe. Thank you Ken. I'm going to go drive my car now..... More

I had been looking for a used Volvo in and around Memphis, TN for about 2 months. As my efforts went fruitless, I began using an online car buying service through my insurance company, I submitted an Memphis, TN for about 2 months. As my efforts went fruitless, I began using an online car buying service through my insurance company, I submitted an inquiry about a S60. Jim Carpenter responded the same day via e-mail, promising a phone call to discuss the matter. Jim called and informed me that particular car had been sold (this was the 3rd time someone had beat me to the punch in the past month). Jim came off as a nice guy, but with the car already being sold, I wasn't really listening to anything else. He told me he's sells great cars, and can ship them nationwide, etc. In my mind I was thinking who would buy a used car, sight unseen, (italics) from a used car salesman? As Jim said said he'd keep out an eye for a car for me, I half-heartedly gave him my cell phone number and told him I'd appreciate it if he'd let me know if anything came up. Over the next couple of weeks, Jim, who most people would expect for him to have forgotten about me long ago, sent me a few text messages of pictures of cars in the price range. Surprised and impressed that he still had an eye out for me, I looked at the pictures and, well, none of them were the car. None of them were what I wanted to be my car. But at least Jim was out there looking. 3 weeks after my initial inquiry, Jim texted me and said there was a 1 owner trade-in of a 2004 S80, low mileage, immaculately maintained, that may happen in the next few days. When the car came in, he texted me pictures of the front, odometer, and interior. This was it. This was the car. I'd always driven 'hand me down cars,' I'd never actually bought a car for myself. Here it was, the car I wanted to be MY car. I called my dad, the car guy of the family, and he told me to get the CarFax as, for the price, it was probably too good to be true. Jim e-mailed the requested info and it still seemed too good to be true. Seeing it had only one owner and was serviced regularly, I convinced my dad to drive me to St. Louis to take a look at the car the next day. I told Jim we'd be up Friday, he promised the car would be there and the drive would be worth it. I'll spare the details about the drive, but we arrived in Manchester and found the dealership. After a brief wait (leaving at 6am, we arrived earlier than I told Jim - who broke off doing whatever he was doing and came back to the dealership to meet us), Jim met with me and showed me the car. A man was detailing it, and it wasn't quite ready, but there it was, not too good to be true at all. I went for lunch and came back ready for the test drive. As we headed out onto a highway looking road but oddly with a 45mph speed limit, Jim told me that the suspension bearings would need to be replaced, but that was the only issue the garage could find (as Jim said it was the guy's in the garage job to find problems). Nothing too big to worry about. By this time, I kind of trusted the guy about it. Unaware that Jim and my dad were discussing about the restaurant business as I was too busy enjoying how well the car drove, I decided it was time to buy. Jim directed me back to the dealership. He went inside and I did a final walk-through (Jim wasn't pushy about anything - he seemed confident in the product he was selling and was incredibly knowledgeable about the brand). I headed inside and we did the necessary paperwork (though the financing guy was a little pushy about the warranty he was selling, but that's his job I guess). I set off on my 4 hour ride home in my new car. Two days later, Jim sent me a picture of the inspection report. I breathed shallow as I couldn't make out a red box that was checked, just knowing that red boxes meant something needed fixing. I texted Jim back, he said that it was the shocks/struts column...and that the suspension bearings would need to be addressed...just like he told me during the test drive. I thought it was crazy Jim would suggest buying a car from him sight unseen at first. But I get it now. Drive four hours because he said it'd be worth it? You bet, because it was. Trust a used carsalesman? Yep, his name's Jim Carpenter. More

As a first-time car buyer, I was a little nervous about even looking for a new vehicle. I knew that I'd wanted a Volvo, but had a negative experience at another area dealer. I walked into West Co Volvo t even looking for a new vehicle. I knew that I'd wanted a Volvo, but had a negative experience at another area dealer. I walked into West Co Volvo to take a look at some of their vehicles. It was clean, bright, and they had a fair amount of inventory to peruse. I began speaking with Tim and immediately felt like I was chatting with an old friend. Being younger, it was nice having someone who I felt comfortable with and someone I could speak with candidly. Tim was not pushy, didn't come off as having an agenda, and was patient with me while I asked many questions. I looked at both new and pre-owned cars, and ultimately wound up purchasing a vehicle from Tim at West Co Volvo. Not only has Tim been incredibly responsive post-purchase, but he's been helping facilitate some extras for me. He even sent a hand-written Thank You note following my purchase...it was old-school and I loved it! I could not have had a better experience purchasing my first post-grad vehicle, and I have already recommended Suntrup West Co. Volvo (and Tim Edwards) to both family and friends. I assure you that if you speak with him, you'll be pleased with your experience. More

Jim Carpenter was very friendly and helpful with the purchase of my new volvo. He presented various options for me and made me feel comfortable in taking my time deciding what I wanted. This is the se purchase of my new volvo. He presented various options for me and made me feel comfortable in taking my time deciding what I wanted. This is the second volvo I have purchased from West County and am very pleased with the service and care I have received. If you are looking for a car, I would highly recommend West County Volvo and Jim Carpenter. More

I found the dealership while searching for a used vehicle with only a general idea of what my desired vehicle. After finding a nearly new Nissan 370 z, I scheduled a test drive with Jim by phone. Jim was ext with only a general idea of what my desired vehicle. After finding a nearly new Nissan 370 z, I scheduled a test drive with Jim by phone. Jim was extremely welcoming, friendly, and helpful throughout the process and needless to say I was in the seat of my vehicle within three hours of entering the dealership. If you are looking for a salesman who is trustworthy and looking out for his customers, Jim is the man. I will also say the dealership is well taken care of and not once did I feel as if I were being pressured into the sale. More

My wife and I purchased a car from Tom Calkins in 2010 and had a good experience. Recently as I looked online, drove through car dealer parking lots and occasionally talked with sales persons, I consider and had a good experience. Recently as I looked online, drove through car dealer parking lots and occasionally talked with sales persons, I considered several different car brands and drove a few cars. My wife and I are definitely fans of Volvos, and our experience with Tom Calkins just this past weekend was extremely good. He is very driven to sell cars, but he is kind, friendly, personable, and fun. I would certainly recommend to car buyers that they consider a Volvo and, if so, talk with Tom. More

Easily 10 out of 10. Best car buying experience I have ever had. Tom Calkins was great to work with, very professional, friendly, and very knowledgable about the car I was interested in. I purchased the c ever had. Tom Calkins was great to work with, very professional, friendly, and very knowledgable about the car I was interested in. I purchased the car from another state and Tom got me through the process. The car was delivered just as described by the Tom. I highly recommend West County Volvo to anyone looking to make a vehicle purchase. More