Volvo Cars West County

I was extremely pleased with my service and the attention to detail when I bought my car. It was the first time I had purchased a brand new car, and they helped me through all of it. Thanks! to detail when I bought my car. It was the first time I had purchased a brand new car, and they helped me through all of it. Thanks! More

I've been a customer since 1997 and purchased seven cars from Tom. Both initial customer service and follow through over the years has been top notch. I have recommended and continue to recommend both cars from Tom. Both initial customer service and follow through over the years has been top notch. I have recommended and continue to recommend both Tom and West County to both friends and family. Great product, great salesman, great dealer. More

I've been searching for a quality used car for my granddaughter who is graduating from high school. After visiting several dealerships on Manchester Road I decided to see what West County Volvo had t granddaughter who is graduating from high school. After visiting several dealerships on Manchester Road I decided to see what West County Volvo had to offer. Upon stopping I was quickly greeted by Jim Carpenter who is a very friendly person but who didn't waste any time determining my parameters for the vehicle I was searching for. Jim quickly narrowed the field down to 3 cars. There was no pressure to buy or make an immediate decision, just factual discussions about each of the possible choices. Coming back later with my wife, Jim took on several test drives and we quickly decided on a Mazda Tribute which was several thousand dollars over what we originally planned to spend but the very low mileage and the condition of the interior and exterior convinced us that this would be a good long term choice. Jim made the paperwork as pleasant as possible and we drove away with an almost new car. A good experience all the way around. P.S. MY son and I had previously bought 3 automobiles from West County Volvo and it was always a great experience. More

I purchased a certified pre-owned XC-60 Volvo, drove it home and found out it needed a new front passenger tire. I had to have both of them replaced due to tire wear but my big complaint is the quality of home and found out it needed a new front passenger tire. I had to have both of them replaced due to tire wear but my big complaint is the quality of the inspection. I seen the tire defect myself and had to have it replaced because the steel belting was showing on the side wall of the tire. I called and talked to Dan Suntrup about it but other than him asking me what he wanted me to do about it there was no customer service recovery done at all. This dealership clearly does not want to have returning customers, I was just a sale. I would never buy another car from West County Volvo. More

Early in the afternoon of Sunday February 23 I was unable to start my car, which was in my garage at home in Lebanon, IL. I called Volvo Roadside Service, who within the hour had a service person at my home to start my car, which was in my garage at home in Lebanon, IL. I called Volvo Roadside Service, who within the hour had a service person at my home to jump start my car. Once I got my car running I drove 45 miles to meet a friend in the parking lot of St. Luke's Hospital in Chesterfield, MO, where I planned to leave my car while we attended a dinner event. I turned off my car while waiting there, but decided after a short time to restart the engine, just to be sure all was well and that the battery had indeed recharged. Much to my dismay the engine would not start. I was now a long way from home late on a Sunday afternoon and had no idea what to do. I decided to call Tom Calkins, who had sold me the car 4 years ago and who was always helpful with any issues or questions I had about my car. As I was explaining my plight to Tom, he asked me exactly where my car and I were located. When I told him that I was in the parking lot of St. Luke's Hospital, he said that, as fate would have it, he was inside the hospital visiting a patient, and that I should stay there, and he would find some way to help. About 5 minutes later a hospital security van pulled up in front of my car, and out hopped Tom Calkins and a security guard carrying a battery jump machine. Tom promptly opened the hood of my car, hooked up the cables, and jump started my car. His kindness did not stop there. He knew that I could not shut the car off and get it restarted and that I had to be gone for several hours before returning home, so he told me to hop in my car. He drove to where he parked his car, handed me his keys, and told me I should drive his car. He would take my car directly to the dealership, and we could swap cars the next day, and mine would be fixed and waiting for me then. That is exactly how the saga ended! Tom absolutely saved my day, and I will never forget it. Words cannot adequately express my gratitude to Tom Calkins. His actions were absolutely above and beyond the call of duty. He is definitely my knight in shining armor, and I have been telling the world about him ever since! More

I live in Peoria, IL and I travel to Suntrup West County Volvo each time I get a new Volvo. I am now driving my 8th Volvo from them. My salesman, Tom Calkins, makes it such a pleasant experience that I look Volvo each time I get a new Volvo. I am now driving my 8th Volvo from them. My salesman, Tom Calkins, makes it such a pleasant experience that I look forward to each new lease. Tom is so informative about the models and features, and he is so gracious and a super sweet guy. As long as he sells Volvos, I will be his client. I am currently driving a 2014 XC60. It's my new favorite ride!! I love the heated steering wheel. It's the best, especially with the brutal winter we are having this year. Oh, and the heated windshield.... no more iced up wipers!!! I'm already looking forward to my next lease!!! VOLVO FOR LIFE More

Purchasing a new Volvo S80 from Suntrup West County Volvo was my best car buying experience. It was great working with Ken Levine. He was friendly, professional, and easy to work with. He accepted our ini was my best car buying experience. It was great working with Ken Levine. He was friendly, professional, and easy to work with. He accepted our initial price offer without hesitation, and gave us a thorough introduction to the car. I would buy another Volvo from this dealer without hesitation. More

Tom listened to the concerns I had with my current vehicle and worked with me to find the car that best suited my needs. Tom went over and above what I expected from a sales person and created a truly vehicle and worked with me to find the car that best suited my needs. Tom went over and above what I expected from a sales person and created a truly pleasant car buying experience. After taking delivery there was a small mix up with my spare key and Tom went out of his way to deliver and trade the correct key with me (at my home). That was unexpected and showed me his level of concern for me even after the sale was complete. I looked at many cars prior to purchasing my Volvo C70, but have to say that I purchased because the sales person impressed me more than any others I encountered. I am happy with my car and my experience. More

We traveled 300 miles to make this car purchase. West County web site showed the largest Volvo XC60 inventory in Missouri. We called the name listed on the website, Ken Levine. He gave us the informati County web site showed the largest Volvo XC60 inventory in Missouri. We called the name listed on the website, Ken Levine. He gave us the information we needed, met us at dealership as promised, did everything possible to make us a satisfied customer. We would buy from them again. More