Volvo Cars West County

I purchased a certified pre-owned XC-60 Volvo, drove it home and found out it needed a new front passenger tire. I had to have both of them replaced due to tire wear but my big complaint is the quality of home and found out it needed a new front passenger tire. I had to have both of them replaced due to tire wear but my big complaint is the quality of the inspection. I seen the tire defect myself and had to have it replaced because the steel belting was showing on the side wall of the tire. I called and talked to Dan Suntrup about it but other than him asking me what he wanted me to do about it there was no customer service recovery done at all. This dealership clearly does not want to have returning customers, I was just a sale. I would never buy another car from West County Volvo. More

Early in the afternoon of Sunday February 23 I was unable to start my car, which was in my garage at home in Lebanon, IL. I called Volvo Roadside Service, who within the hour had a service person at my home to start my car, which was in my garage at home in Lebanon, IL. I called Volvo Roadside Service, who within the hour had a service person at my home to jump start my car. Once I got my car running I drove 45 miles to meet a friend in the parking lot of St. Luke's Hospital in Chesterfield, MO, where I planned to leave my car while we attended a dinner event. I turned off my car while waiting there, but decided after a short time to restart the engine, just to be sure all was well and that the battery had indeed recharged. Much to my dismay the engine would not start. I was now a long way from home late on a Sunday afternoon and had no idea what to do. I decided to call Tom Calkins, who had sold me the car 4 years ago and who was always helpful with any issues or questions I had about my car. As I was explaining my plight to Tom, he asked me exactly where my car and I were located. When I told him that I was in the parking lot of St. Luke's Hospital, he said that, as fate would have it, he was inside the hospital visiting a patient, and that I should stay there, and he would find some way to help. About 5 minutes later a hospital security van pulled up in front of my car, and out hopped Tom Calkins and a security guard carrying a battery jump machine. Tom promptly opened the hood of my car, hooked up the cables, and jump started my car. His kindness did not stop there. He knew that I could not shut the car off and get it restarted and that I had to be gone for several hours before returning home, so he told me to hop in my car. He drove to where he parked his car, handed me his keys, and told me I should drive his car. He would take my car directly to the dealership, and we could swap cars the next day, and mine would be fixed and waiting for me then. That is exactly how the saga ended! Tom absolutely saved my day, and I will never forget it. Words cannot adequately express my gratitude to Tom Calkins. His actions were absolutely above and beyond the call of duty. He is definitely my knight in shining armor, and I have been telling the world about him ever since! More

I live in Peoria, IL and I travel to Suntrup West County Volvo each time I get a new Volvo. I am now driving my 8th Volvo from them. My salesman, Tom Calkins, makes it such a pleasant experience that I look Volvo each time I get a new Volvo. I am now driving my 8th Volvo from them. My salesman, Tom Calkins, makes it such a pleasant experience that I look forward to each new lease. Tom is so informative about the models and features, and he is so gracious and a super sweet guy. As long as he sells Volvos, I will be his client. I am currently driving a 2014 XC60. It's my new favorite ride!! I love the heated steering wheel. It's the best, especially with the brutal winter we are having this year. Oh, and the heated windshield.... no more iced up wipers!!! I'm already looking forward to my next lease!!! VOLVO FOR LIFE More

Purchasing a new Volvo S80 from Suntrup West County Volvo was my best car buying experience. It was great working with Ken Levine. He was friendly, professional, and easy to work with. He accepted our ini was my best car buying experience. It was great working with Ken Levine. He was friendly, professional, and easy to work with. He accepted our initial price offer without hesitation, and gave us a thorough introduction to the car. I would buy another Volvo from this dealer without hesitation. More

Tom listened to the concerns I had with my current vehicle and worked with me to find the car that best suited my needs. Tom went over and above what I expected from a sales person and created a truly vehicle and worked with me to find the car that best suited my needs. Tom went over and above what I expected from a sales person and created a truly pleasant car buying experience. After taking delivery there was a small mix up with my spare key and Tom went out of his way to deliver and trade the correct key with me (at my home). That was unexpected and showed me his level of concern for me even after the sale was complete. I looked at many cars prior to purchasing my Volvo C70, but have to say that I purchased because the sales person impressed me more than any others I encountered. I am happy with my car and my experience. More

We traveled 300 miles to make this car purchase. West County web site showed the largest Volvo XC60 inventory in Missouri. We called the name listed on the website, Ken Levine. He gave us the informati County web site showed the largest Volvo XC60 inventory in Missouri. We called the name listed on the website, Ken Levine. He gave us the information we needed, met us at dealership as promised, did everything possible to make us a satisfied customer. We would buy from them again. More

Buy your car from TIM!! Tim worked hard, from our side of the desk, to get us the best deal! He was very knowledgable about the different years and options of all the Volvo's on the lot and in town. I w of the desk, to get us the best deal! He was very knowledgable about the different years and options of all the Volvo's on the lot and in town. I walked in wanting an XC90 and by answering his questions, decided I was really looking for the XC60. Tim got me more money on my trade than any other dealer in town would give me. Tim also beat other dealers prices online and I went home happily in my XC60. I have had it for a week and I could not be happier! No buyer's remorse here and we will buy our next Volvo from Tim!! Thank you for working hard for us, Tim! More

Tom Calkins is the best!!! Tom is an absolute delight to work with. He exceeds our expectations every time, and he is the reason we always keep coming back to Suntrup West County Volvo.:-) work with. He exceeds our expectations every time, and he is the reason we always keep coming back to Suntrup West County Volvo.:-) More

For the second consecutive time the service department struck out. The did not perform the tasks that I asked for on the internet when I booked the appointment nor when I confirmed face to face at the ap struck out. The did not perform the tasks that I asked for on the internet when I booked the appointment nor when I confirmed face to face at the appointment. The also left the interior of my car filthy and had to be asked two times to stamp and fill out my service booklet. Glad I will never have to use this worthless dealer again. We pay way too much money for poor customer service. My local Ford dealer is twice the place that they are. More