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Volvo Cars West County

Manchester, MO

4.7
545 Reviews

14410 Manchester Road

Manchester, MO

63011

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Showing 545 reviews

April 29, 2015

Worst customer service experience in service department. I had an appointment with West County Volvo for steering angle sensor replacement on my XC90. After original check in, the service staff provided me w More

by Nap126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
BOB, 'front desk clerk'
May 11, 2015 -

Volvo Cars West County responded

It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have these type of experiences. We are sorry you feel that way. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Dan Kitchel Service Manager 636-227-8303

April 18, 2015

purchase made easy Recently purchased a new XC60 from Tom Calkins at West County Volvo and it felt like they gave us the car. No long waiting or outer room discussion More

by Volvo Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Calkins
April 14, 2015

Great experience Just purchased a used vehicle from this dealer. What a great experience. I would highly recommend asking for Tim Edwards. Very professional Tim answe More

by Rloep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Edwards
April 08, 2015

Beyond Excellence.. Just a few lines to provide some feedback on how very satisfied we are w/our Volvo S60 T5. From our very first meeting w/Tom Calkins through final del More

by JJG&DG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Iglehart, Tom Calkins
March 12, 2015

Great Job Tom Calkins was able to find the exact car I requested at a price consistent with my research. We will return! We are very satisfied. More

by Bitsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Business Manager, Tom Calkins
February 17, 2015

Just bought a Volvo S80! Wanted to buy a vehicle, so returned to West County Volvo for a second time to make a purchase (we were currently driving a XC90 that we had purchas More

by KevinF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bentley, Tim Edwards
December 19, 2014

Smart choice My experience buying with West County Volvo was absolutely exceptional. The employees were not only helpful but also showed extreme professionalism. I More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim portner
December 19, 2014

Purchased Certified XC90 Thank you, Jim! When our family moved from a van to a SUV you were the perfect representative to help us transition. Your guidance and kind spirit hel More

by Kathi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 16, 2014

Excellent customer service--Tom Calkins My wife and I wanted to purchase a car from Tom after our first meeting. His demeanor, attention to detail, and the low pressure environment he create More

by so21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Calkins
December 12, 2014

Volvo #4 and still thrilled! My immediate family or I have now purchased 4 different Volvos from Tom Calkins (2 for me and 1 for my sister and 1 for my parents). My first experien More

by oneeyelefty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Calkins
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