Volvo Cars West County

Beyond Excellence.. Just a few lines to provide some feedback on how very satisfied we are w/our Volvo S60 T5. From our very first meeting w/Tom Calkins through final del Just a few lines to provide some feedback on how very satisfied we are w/our Volvo S60 T5. From our very first meeting w/Tom Calkins through final delivery of our Volvo, Tom & his team, provided us w/a service level of excellence that was quite remarkable. He’s one of a kind. Totally Customer driven. He knew, from the very beginning, that we were shopping around & that he was in competition w/Acura, Lexus, Infiniti, Audi & Toyota. In order to maximize our investment, we committed to a research process that was quite intensive. Because of such, time became irrelevant & we became educated consumers on the subject. Obviously, Tom has mastered the art of selling Volvos & straight away connects w/his prospects. Tom’s style of doing business is very casual & at the same time extremely effective. From the very beginning we felt very comfortable w/the pace of the selling process & how he tackled answering all our questions, including many technology questions…etc…etc. Needless to say, we are very satisfied our new Volvo & w/all of West County Volvo excellent way of doing business. We very highly recommend Tom & his team to deliver all your needs within the Volvo line. In conclusion, we benefited in more ways than one. Working w/Tom, who was so detailed & reassuring, from the very beginning was a definite plus. Additionally, the terms & conditions that he eventually offered us gave us such an incentive that it became a no-brainer for us to commit to a S60 T5 Volvo all the way. We highly recommend Tom Calkins & his team at West County Volvo….John & Debbie More

Great Job Tom Calkins was able to find the exact car I requested at a price consistent with my research. We will return! We are very satisfied. Tom Calkins was able to find the exact car I requested at a price consistent with my research. We will return! We are very satisfied. More

Just bought a Volvo S80! Wanted to buy a vehicle, so returned to West County Volvo for a second time to make a purchase (we were currently driving a XC90 that we had purchas Wanted to buy a vehicle, so returned to West County Volvo for a second time to make a purchase (we were currently driving a XC90 that we had purchased from them in 2010). From the moment we arrived, we were treated with respect, had all our questions answered, test drove a few cars, discussed financing, and made a purchase all thanks to Tim Edwards. One of the reasons we returned was due to the great maintenance we received from Mark Bentley in their service department through out the period of ownership on our XC90. If looking for a new/used vehicle, you should stop by West County Volvo. We are glad we did! More

Purchased Certified XC90 Thank you, Jim! When our family moved from a van to a SUV you were the perfect representative to help us transition. Your guidance and kind spirit hel Thank you, Jim! When our family moved from a van to a SUV you were the perfect representative to help us transition. Your guidance and kind spirit helped us feel great about our decision. More

Smart choice My experience buying with West County Volvo was absolutely exceptional. The employees were not only helpful but also showed extreme professionalism. I My experience buying with West County Volvo was absolutely exceptional. The employees were not only helpful but also showed extreme professionalism. I never felt pressured into making any decision and they made everything very clean and concise in regards to potential purchases. More

Excellent customer service--Tom Calkins My wife and I wanted to purchase a car from Tom after our first meeting. His demeanor, attention to detail, and the low pressure environment he create My wife and I wanted to purchase a car from Tom after our first meeting. His demeanor, attention to detail, and the low pressure environment he created impressed us immensely. He also knew exactly what we wanted in car and only showed us cars in that category--a tough task when your customer only wants a manual transmission. Though we could not find the right car in our price range at the time, we knew we would be back sometime in the future. Two years later, the right car was on the lot at the right time. A quick e-mail to Tom and we had a test drive set up. A few days later we were signing on the dotted line. Tom made the buying experience pleasant and easy. After making the sale, he answered all of our titling / financial questions and was kind enough to drop off some additional paperwork at our home. In short, the customer service we experienced two years ago was enough to bring us back for a purchase and that purchasing experience did not disappoint. It is rare to find that kind of service and we will return again when the time comes. We highly recommend Tom Calkins of West County Volvo. More

Volvo #4 and still thrilled! My immediate family or I have now purchased 4 different Volvos from Tom Calkins (2 for me and 1 for my sister and 1 for my parents). My first experien My immediate family or I have now purchased 4 different Volvos from Tom Calkins (2 for me and 1 for my sister and 1 for my parents). My first experience, I was walking around the Volvo lot around 10:00pm before going out. I had always liked the look of the new Volvo and was curious. A tall man approached me in the dark lot and chatted with me as if he were a fellow car guy. We "nerded-out" on a few specs and narrowed in on a car; then he was like, wanna drive it? At this point, I realized this is either the best salesman in history or I am about to be an accessory to a crime and steal a Volvo. Luckily, it was a salesman! The next day, I came back and bought a car. There were obvious times when I needed to bring the car for service (computer update, warranty repair, etc.); every time I brought it in, the service department was absolutely fantastic and easy. At no point have I ever felt "dirty" coming out of this dealership like I have at almost any other dealership with which I have done business (this includes BMW, Honda, Nissan, and the americans). My parents were so impressed with my car, the service department, and my story of Tom....they bought a car from him. Later on, because of my parents and I, my sister bought a car from Tom. I just recently bought my second vehicle, a Volvo XC60. Once again, I had a wonderful experience and never ever felt pressured, but felt like family. Tom genuinely wants to take care of YOU and make sure YOU are happy. He works tirelessly and literally runs around the lot in order to help folks. The day I bought my recent Volvo, he was helping 3-4 other customers, I never felt slighted and they appeared to be extremely pleased, too! I am proud to say, it looks like my mother-in-law will be coming to sit down with Tom in the very near future to get her own XC60. I would also like to mention, while waiting around, that I had moments to talk to other sales people, they seemed just as wonderful and I am certain they are a pleasure to do business with. Do yourself, your family, or your friends a favor. Don't waste time at other dealers or with other brands. Come buy a Volvo from Tom. More

Exceptional Customer Service - Tom Calkins Having picked a Volvo to lease, I couldn't have found a better salesperson than Tom Calkins. His attention to detail and superior customer service mad Having picked a Volvo to lease, I couldn't have found a better salesperson than Tom Calkins. His attention to detail and superior customer service made the process (dare I say,) enjoyable. He not only answered all my questions but provided answers to questions I hadn't thought of! Being a Volvo owner himself, he shared his knowledge of the vehicle (same model as mine) in tall order. Tom always makes time for his customers whether visits are scheduled or walk-in. This rang true when I forgot how to use my remote-start feature and while passing the dealership, I thought to ask Tom. He not only took time to remind me how to use the feature but provided a quick demonstration to make sure I got it. Tom is a credit to the West County Volvo dealership! More

I no longer fear dealerships after my experience. I was a first time buyer when I reached out to Ken Levine and from the first e-mail I received I could tell I was in the right place. Ken was very kno I was a first time buyer when I reached out to Ken Levine and from the first e-mail I received I could tell I was in the right place. Ken was very knowledgeable about his product, gave me what I asked for in my e-mail and made sure I understood that Volvo was about more than the safe reputation they are known for. When I arrived, Ken had 2 vehicles waiting for me and showed me aspects that I never dreams of in a car and took the time to drive both cars. I will continue to reach out to Ken and his entire staff at West County Volvo and look forward to my next purchase in a few years. Thanks Ken! More

Great experience Buying a new car is never my favorite experience but Jim Portner completely changed my mind. Unsure of what vehicle I wanted, he took the time to ex Buying a new car is never my favorite experience but Jim Portner completely changed my mind. Unsure of what vehicle I wanted, he took the time to explain details. He was knowledgeable, pleasant and most of all not pushy, I will buy my next car from JIm. More