Volvo Cars West County

"Tom Calkins" Consistency and excellence are what I am looking for in my car buying experience. I recently purchased my fourth Volvo from Mr. Tom Calkins at West C Consistency and excellence are what I am looking for in my car buying experience. I recently purchased my fourth Volvo from Mr. Tom Calkins at West County Volvo, as he has demonstrated the highest level of superior salesmanship that I have ever experienced. His friendly disposition, superb knowledge of the product and expediency in moving the process forward keeps bringing me back. Job well done, Tom! More

Tom Calkins By far this is the BEST CAR PURCHASE EXPERIENCE that I have ever had! Tom Calkins was my sales representative and he was OUTSTANDING! Tom made the By far this is the BEST CAR PURCHASE EXPERIENCE that I have ever had! Tom Calkins was my sales representative and he was OUTSTANDING! Tom made the whole experience hassle-free, pressure-free and above all enjoyable! My new Volvo VC 60 T is awesome too! Also kudos to Matt in Finance for finding an excellent finance rate! Jeff Mc More

Great experience We worked with Ken Levine and had a great experience. He found us a used Volvo with all the options I wanted plus more. Spent a lot of time showing us We worked with Ken Levine and had a great experience. He found us a used Volvo with all the options I wanted plus more. Spent a lot of time showing us all the features and explaining how they work. He listen to our needs and focused on getting us exactly what we wanted. He has a good sense of humor and made our experience enjoyable. More

Great Experience I just purchased a pre-owned Volvo C70 from West County Volvo St Louis. It was such a pleasure to work with Tom Calkins and this dealership. The pri I just purchased a pre-owned Volvo C70 from West County Volvo St Louis. It was such a pleasure to work with Tom Calkins and this dealership. The price quoted was exactly what I was hoping for. Tom took care of all details including financing and making sure the car was completely ready when I came in to pick it up. I will definitely deal with the dealership and Tom again. It was a great experience. More

So good we bought three!!! The Suntrup team is second to none! Unbelievable deal to trade 3 in and bought 3 new cars all in one day! Tom Calkins just gets better and better ever The Suntrup team is second to none! Unbelievable deal to trade 3 in and bought 3 new cars all in one day! Tom Calkins just gets better and better every year! Tom Suntrup and his family have built an amazing culture of professioals that really care and treat you like family!!! More

Easy fair and problem free! Chris, Ken and Kevin were extremely easy to work with. I had a not so good experience at the BMW store and Chris was bound and determined to make tin Chris, Ken and Kevin were extremely easy to work with. I had a not so good experience at the BMW store and Chris was bound and determined to make tings right. He and his team did just that. My car was ready, clean and full of gas. All I had to do was go pick it up. Could not have been easier. Definitely will use this dealership again. Great to work with! Neil More

Wonderful, pain free sales experience! Buying a new or used car can be stressful...and has been in the past. Not here, where we stopped in to see a Volvo xc60. Sales person Tom Calkins was Buying a new or used car can be stressful...and has been in the past. Not here, where we stopped in to see a Volvo xc60. Sales person Tom Calkins was highly informative, had a no-pressure approach and understood we didn't really want to spend an entire morning going back and forth. We did our homework online looking at car prices and trade-in values, of course, so it always helps to be as prepared as you think a dealer would be. Important to me, the salesman did not discount talking with a female---other dealers only talked to my husband even after knowing it was going to be my car, which made me leave. Business manager Mat Inglehart was great, too-- no pressure on add-ons, but simple education on dollars and packages available. I would recommend this dealership and salesman based upon our experience....and significantly, I spoke with another person while waiting in the dealership and she has bought several cars from West County Volvo due to the excellent service over the past decade. That validated our impression. More

Suntrup Volvo review Our experience with Suntrup Volvo has been outstanding! We have now purchased both a used car and new car from them in the past year and will most de Our experience with Suntrup Volvo has been outstanding! We have now purchased both a used car and new car from them in the past year and will most definitely come back again. Their knowledge of the car business and professionalism is second to none! We highly recommend Suntrup Volvo! More

Love it! Tom Calkins went above and beyond for us without ever making us feel pressured or uncomfortable. We love our Volvo and wouldn't think of buying anywh Tom Calkins went above and beyond for us without ever making us feel pressured or uncomfortable. We love our Volvo and wouldn't think of buying anywhere else. More

STAY AWAY!!! My husband and I were in the market for a Honda Pilot. West County Volvo had one that we were interested in. Before even looking at the vehicle we m My husband and I were in the market for a Honda Pilot. West County Volvo had one that we were interested in. Before even looking at the vehicle we met with Tom in Sales and explained our situation in detail (credit challenges). We even provided him our credit scores, the fact that we were trying to stay around $1,000 down to start out and asked if it was possible to make the deal work or if we were just wasting our time. We were assured that he would be able to make it work. We looked at the vehicle, test drove it, filled out the application and gave them a deposit. It was closing time so they were allegedly unable to run our credit that day (my credit report states otherwise). We left with the promise that Tom would run everything first thing in the morning and give us a call. The next day (Friday), after numerous follow up calls to Tom, he said that he was not able to make the deal work. We then went and found our own financing that night. Saturday morning we called Tom and let him know that we had secured our own financing and that we would be providing a down payment of $2400 between cash and trade in. We emailed him the loan documents (he confirmed he received them) and asked that he have everything ready for me to come pick the car up on Monday evening. Monday at 4:50 pm I received a call from Tom asking about the loan that we had secured. It was obvious that he hadn't bothered to do anything with it until then. I was on my way to the dealership so he stated that he was going to call the loan company. When I arrived at the dealership, again it was obvious he had done nothing. After making me sit and wait he ran around helping other customers and finally got the loan company on the phone. He went back to someone's office to speak with them. When he came back, he stated that they were not able to give me the vehicle until they sent the paperwork to the loan company and they sent a check back. I mentioned that when we bought my husband's car at Bommarito we had the same type of draft check with Capital One and did not have any issues using it. He stated that Capital One is a larger, reputable lender but that I was using one they hadn't dealt with often. He promised they would overnight everything the following day (again, being too late in the day to be able to complete it that day) and that as soon as the check was received and cashed they would release the Pilot to me. The following afternoon (Tuesday), I called to make sure the documents were being over-nighted. Tom was out of the office of course. I spoke with Ken instead. He promised to check and call me back. When he called back an hour later he stated they were not going to accept the loan. I asked for an explanation and he stated that because the loan company charged the dealer a fee and required them to do paperwork with them and become a (gasp) provider for them, they didn't want to do that. He stated the lender was predatory and they didn't want to do business with them and did not want the business they would bring. In other words, they don't want low class people in their dealership. Ken offered to work some numbers since we were able to put more down and said that he would call us back. Of course, he did not. We continued on our search and on Wednesday were able to secure a loan with Capital One. My husband called and spoke with Tom and let him know we had financing through Capital One. He provided the loan amount, the down payment amount and the interest rate (9.4% on a 48 month loan). Tom told him that was great and to come in the next day (Thursday). After arriving at the dealership, again got the run around and they stated they wouldn't accept the Capital One loan either because they also charged fees and were also a "predatory" lender. They told my husband that they had a friend that worked at a bank and ran my husband's credit AGAIN and came up with a "great offer" with 22.95% interest on a 54 month term. When asked why anybody in their right mind would take that deal when they had a much better offer in their hands, he was told that they wouldn't be told who they had to use for financing. Funny how days ago they were unable to finance the deal and then suddenly their "friend" comes up with a "great offer". Wonder how much the friend's bank and they were making on the back end of that deal!! Needless to say, we did not buy a car from them. RUN DO NO WALK FROM THIS SHADY DEALERSHIP!!! More