Volvo Cars West County

2014 Volvo T5 I purchased a new "Demo" 2014 Volvo T5 at Suntrup West County Volvo. The vehicle had 7,000 mile on it. In the negotiating process, I requested a CA I purchased a new "Demo" 2014 Volvo T5 at Suntrup West County Volvo. The vehicle had 7,000 mile on it. In the negotiating process, I requested a CARFAX report on the demo model I had chosen. The dealer hesitated but I remained persistent. Upon inspection of the CARFAX, I noticed there were numerous issues with front tires. They were recorded as "tire issues" only by their service department. It's obvious that reports to CARFAX were untrue and manipulated. Information was more-than-likely manipulated. Tires (plural) don;t go bad in the first 7,000 miles. In less than 12 months, the vehicle has broken down TWICE (the last time being in a dangerous intersection. I called Roadside Assistance who asked about the color of the vehicle,, the VIN, the "purpose of use" and other non-associated esoteric questions before agreeing to send assistance. The first break-down required a new timing belt at 7,822 miles. Replacing a timing chain is a major internal engine repair. Upon completion, the Service Manager, told me my car was now "better than new", which is impossible. A timing chain replacement should NEVER be necessary at 7,822 miles. No word yet on what caused the second break-down. It's still in the shop. Obviously, the car is a "lemon" and can't be trusted to be reliable. I didn't buy the vehicle to car for multiple warrantee-covered repairs. I bought it for reliability and my Suntrup West County Volvo S60 isn't reliable. The proper solution would be a replacement vehicle without a history of repairs. I'll update after I find out if the dealer is willing to earn back my trust by replacing the lemon. More

My first Volvo I have been faithful to another car brand for years. This was my first Volvo and Ken gave the best tutorial ever! I feel like I really know my new c I have been faithful to another car brand for years. This was my first Volvo and Ken gave the best tutorial ever! I feel like I really know my new car. When I had questions along the way, he was very quick to respond and it made me more comfortable in trying a new brand of vehicle. Everyone at the dealership was very friendly and welcoming! More

AMAZING experience with Tom Calkins! My fiancé and I just purchased our first Volvo together as an "almost" married couple. Tom helped us find the perfect black 2015 XC60 for us! We LOVE My fiancé and I just purchased our first Volvo together as an "almost" married couple. Tom helped us find the perfect black 2015 XC60 for us! We LOVE our new ride! Tom was patient, understanding, energetic, and fun the entire process. My fiancé and I travel often and therefor, required a little extra patience from Tom--and he was just that, if not more, throughout the entire process. My family has purchased Volvos from Tom since I was a little girl. Tom has exceptional customer service and makes the entire experience enjoyable and fun! He is quick to answer my phone calls/ has outstanding communication skills and will take the time to work with you to ensure that you are happy with your purchase! I also love that Tom knows all the bells and whistles of Volvos! I feel confident when I leave Volvo with my new car, knowing that I know all of the features from what Tom taught me. Even my future mother in law asked me the other night, "How do you know how to work all these buttons in your new car?!" I said, "Tom Calkins" and a little help from my fiancé too! :-) Look no further than Tom! He is simply the best there is!!!!!!! More

Nicest salesman ever!!! If you want a great experience when buying a car, ask for Tim Edwards at West County Volvo. He made buying a car a positive experience. Throughout the If you want a great experience when buying a car, ask for Tim Edwards at West County Volvo. He made buying a car a positive experience. Throughout the years I have bought several cars at different dealerships, so I was expecting the normal pushy car salesman type. What a surprise when I met Tim. He is honest, friendly and made buying a car a pleasant experience. I love my Volvo! I suggest everyone go to West County Volvo. More

Respectful, Honest, and Fair I met Ken when I inquired online about a vehicle and then went into the dealership. Immediately, I could tell that Ken is passionate about whatever he I met Ken when I inquired online about a vehicle and then went into the dealership. Immediately, I could tell that Ken is passionate about whatever he does and that selling cars was secondary to creating relationships based on respect, honesty, and fairness. I will buy another car from in the future, and I will refer family and friends, too. This is the 2nd car that I purchased from WC Volvo, and I also get my cars serviced there...excellent experience from beginning to end!!! Thanks to Ken, and WC Volvo!!! More

Excellent Selling and After Sale Experience Worked with Ken for the first time to purchase 2015 XC60. It was Labor Day afternoon, and Ken stayed late to answer questions and make sure our needs Worked with Ken for the first time to purchase 2015 XC60. It was Labor Day afternoon, and Ken stayed late to answer questions and make sure our needs were met. I felt the negotiation was fair and we are happy with our new car. Ken also provided a loan car when we brought ours in to install seat warmers. More

Excellent Salesman John Fitzpatrick paid attention to what I was looking for. Took plenty of time to answer all my questions with answers that were not sales talk but j John Fitzpatrick paid attention to what I was looking for. Took plenty of time to answer all my questions with answers that were not sales talk but just plain honest. The first day I went to Suntrup I liked the Volvos, which I had not previously considered, but we didn't find one that I really "had to have". I sent John an email with a list of preferences I had in mind and he came back with 3 more cars to consider. The first one was perfect and I bought it. Given that it was more than 60 years ago when I bought my first car, I haven't kept up with all the new technology and John has been very patient in explaining all the bells and whistles to me. More

Great Experiences with Tom Calkins We've purchased two great Volvo's through Tom and have sent many others to him...you should too!!! Super experience every time!!! We don't take car b We've purchased two great Volvo's through Tom and have sent many others to him...you should too!!! Super experience every time!!! We don't take car buying lightly and Tom is always so patient and knowledgeable. He definitely puts you at ease. More

Customer Service I have purchased several cars from this dealership because of the level of customer service I received and continue to receive from my salesperson, To I have purchased several cars from this dealership because of the level of customer service I received and continue to receive from my salesperson, Tom Calkins. The quality of the Volvo brand speaks for itself but coupled with Tom it exceeds your expectations. I highly recommend giving Tom and call and see for yourself! More

Easy and Enjoyable Experience Just purchased my fifth new Volvo from Tom Calkins at "West County Volvo," would not go anywhere else. Tom made my experience easy and enjoyable. Just purchased my fifth new Volvo from Tom Calkins at "West County Volvo," would not go anywhere else. Tom made my experience easy and enjoyable. More