Volvo Cars West County

I live in Colorado and started looking for a car in late May after my beloved vehicle was totaled. I found a rare Volvo S60 T8 Ultimate Black Edition at WC Volvo, which looked like the perfect replacement. May after my beloved vehicle was totaled. I found a rare Volvo S60 T8 Ultimate Black Edition at WC Volvo, which looked like the perfect replacement. The dealership assured me that out-of-state purchases were "painless" and that shipping would be straightforward. Famous last words. I signed a lease on May 30, and they shipped the car. I received it about a week later, it looked great (I can't knock the car itself, I love my Volvo!). Then… radio silence. By July 22, I still hadn’t received my registration paperwork, so I reached out to my salesperson at WC Volvo to enquire about the registration packet. He claimed that it had absolutely been mailed and suggested I contact my DMV. After confirming with my DMV that they had no record of the paperwork, I contacted my salesperson again on August 5. No response. On August 14, I tried again. This time, he said he’d look into it and he would get back to me with an update. I never heard back. On August 19, I reached out again and my salesperson told me that the dealership (or their third-party title vendor) had lost my paperwork and it had never been sent in the first place. He assured me they were escalating the issue and that I’d receive a call ASAP. You guessed it—I received no call. By September 3, I reached out again. No response. So, on September 12, I emailed the GM directly—also no response. A week later, on September 18, I left a follow-up voicemail for the GM. Still nothing. I finally got hold of the Sales Manager, Sam. He was helpful and promised they'd take care of it immediately. A few days later, I received a voicemail from the title clerk saying they were mailing the paperwork. I left a message asking them to contact me before sending it to ensure it was correct. Instead, I got a UPS notification that the paperwork was on its way. Not ideal, but I appreciated the urgency. I took the paperwork to the DMV, relieved to think I could finally register the car. But no—the paperwork was a disaster. They failed to provide a valid Colorado tax number, used outdated forms, and marked a second lien on my lease even though I paid entirely in cash. I got a letter from the DMV detailing the errors and learned that, thankfully, these issues could be resolved digitally. To make it idiot-proof, I found the correct forms online, filled them out myself, and notified the dealership that they needed to provide me with only two things: a valid Colorado tax number and a signed letter stating the second lien was a mistake. On October 23, I emailed Sam with this information, explaining everything that needed fixing. He responded quickly, involving the title clerk. The next day, the clerk informed me they were working with the Department of Revenue (odd, since vehicle registration is handled by the county DMV). Still, I was hopeful. A week later, with no update, I followed up. Instead of providing the two items I requested, the title clerk had redone all the paperwork from scratch and mailed it directly to the DMV. This approach would’ve been ideal six months ago, but now, it just puts me back at the end of the DMV’s registration queue. So, I’m facing another 4-6 weeks of checking, calling, and, eventually, setting up yet another appointment to register my car. This extended timeline means I’ll be driving illegally after my temporary tags expire, as I've well outstayed my welcome with temp tag extensions from Colorado. I didn’t even mention the countless times I tried calling the dealership, the hours spent on hold with the DMV, or the multiple 4-5 hour-long DMV visits for temporary license plate extensions. I’m a forgiving person; I understand that mistakes happen. But this has gone far beyond an honest error. It’s a maddening pattern miscommunication (or no communication), and frustrating lack of customer care. More