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Volvo Cars West County

Manchester, MO

4.7
561 Reviews

14410 Manchester Road

Manchester, MO

63011

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Showing 561 reviews

May 23, 2023

It was great working with Tom in sales, my wife and I really appreciated the service he gave us. It was also a pleasure meeting Joe in the service department. He kept me well informed regarding repairs d More

by jjohnson0419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lynch, Tom Calkins
May 24, 2023 -

jjohnson0419 responded

As a result of my earlier post, my salesman Tom Calkins and the sales manager, Steven Lynch contacted me to address my recent experience. Both Tom and Steven expressed sincere concern and regret about the matter, vowing to correct such issues going forward. Their outreach has definitely proved to me the level of care, concern and pride they take in the product offered and the customer experience. My wife and I deeply appreciate your effort in taking the time to address and resolve our concerns. This is what the Luxury experience is about. Thanks so much Tom and Steven.

May 25, 2023 -

Volvo Cars West County responded

We're so glad Tom and Steven helped resolve this situation and regain your confidence in us. Customer service is our priority and it means so much that we were able to address this with you personally and improve your opinion of us. We hope to see you back for a five-star service next time! Thank you! - Volvo Cars West County

May 19, 2023

Service visit was a breeze, easy drop off, nice waiting area (appreciate the free drinks), and car cleaned inside and out afterwards. Appreciate the great service. Only issue, and I see someone else al More

by dtamnet
Recommend Dealer
Yes
Employees Worked With
John Fitzpatrick
May 19, 2023 -

Volvo Cars West County responded

Thank you for taking the time to share your honest feedback. We will share your comments with our service team to ensure this does not happen again. Thank you.

May 11, 2023

A lot of used cars to test drive. Friendly staff. Kept me informed of time lines. More

by Chad
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan
May 15, 2023 -

Volvo Cars West County responded

We're glad you had a positive shopping experience here, Chad! Thank you for coming to Volvo Cars West County!

May 11, 2023

They do a good job and try to do it in a timely manner I am pleased More

by Seb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
May 12, 2023 -

Volvo Cars West County responded

Thank you for sharing your recommendation, Seb! We look forward to seeing you next time at Volvo Cars West County!

May 11, 2023

Everything was fine until I was half way home to Clayton when the tire pressure light came on & this was after I had just had my tires rotated at the service dept. I was very displeased about that. More

by joejanegleason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Levine
May 10, 2023

Always timely and great service from friendly and helpful personnel! The waiting area is clean and inviting. More

by sward12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Strosnider, Stephen Lynch, John Fitzpatrick, Tom Calkins
May 15, 2023 -

Volvo Cars West County responded

Thank you for trusting the Volvo Cars West County team with your service needs! We appreciate your kind comments and look forward to your next visit!

May 08, 2023

Service is the best . Treatment is polite and very helpful. My experience is great as always, More

by fjsullivan43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris, Tom Calkins
May 10, 2023 -

Volvo Cars West County responded

We're glad you had a positive experience at our service center! We look forward to providing another five-star visit next time! Thank you! - Volvo Cars West County

May 04, 2023

Our purchasing experience was a good one. Steven was very knowledgeable with our questions and we never felt pressured throughout the entire transaction. More

by Rmh13166
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Bock
May 05, 2023 -

Volvo Cars West County responded

We're so happy to hear that Steven provided you with a knowledgeable and pressure-free purchasing experience! Thanks for leaving us a 5-star recommendation here at Volvo Cars West County. Drive safely in your new vehicle!

May 04, 2023

Not only was the sales process easy and very personal so is the yearly maintenance on the vehicle. Great and personable service. More

by mlong5126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Calkins
May 05, 2023 -

Volvo Cars West County responded

Thank you for sharing your excellent review! We look forward to seeing you at your next appointment! -Volvo Cars West County

May 03, 2023

Great service! Got in for service in a timely manner great service provided by Adam More

by georgebaker66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Christman
May 05, 2023 -

Volvo Cars West County responded

Adam and the team appreciate your great five-star review, George! We hope you come back to see us again! Thank you! - Volvo Cars West County

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