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Volvo Cars West County

Manchester, MO

4.7
536 Reviews

14410 Manchester Road

Manchester, MO

63011

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Showing 536 reviews

May 30, 2023

Greg, Dan and Gene provided outstanding service, expertise and guidance throughout the entire process. Thank you. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Calkins, Lauren Brand
Jun 01, 2023 -

Volvo Cars West County responded

We're thrilled to hear that Greg, Dan & Gene provided you with excellent service throughout your experience, Bob! Thank you for visiting Volvo Cars West County and please don't hesitate to reach out if we can assist you again in the future!

May 27, 2023

They were personable. The salesman showed great care in taking time to get me in car I wanted. More

by w.k.shanks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Bock
May 30, 2023 -

Volvo Cars West County responded

We're glad you felt taken care of during your visit to Volvo Cars West County! We hope that you enjoy your car and look forward to working with you again! Thank you!

May 26, 2023

Suntrup Volvo service department is always accommodating and thorough. They are the best service team ever. More

by javabo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Dan, Harris, Greg, and Gene
May 30, 2023 -

Volvo Cars West County responded

It means the world to us that we've successfully provided the best care to you during your visits to our service center! We hope your vehicle continues to provide the best support and look forward to seeing you at your next appointment! Thank you! - Volvo Cars West County

May 24, 2023

I was in and out in about 30 minutes for a windshield wiper issue. Joe Strosnider kept me informed throughout and made sure everything was excellent. Everyone was pleasant and y my e process was effici More

by scjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Strosnider
May 25, 2023 -

Volvo Cars West County responded

This is what we love to hear! Joe and the rest of our team appreciate you as a customer at Volvo Cars West County and look forward to seeing you next time!

May 24, 2023

The service department is the best! Always knowledgeable and courteous. I highly recommend them and wouldn’t go anywhere else to get my Volvo serviced More

by coulterLaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
May 25, 2023 -

Volvo Cars West County responded

We appreciate you leaving us such kind feedback! Our team loves knowing your visit was up to our usual standards and we hope you'll visit us again! Thank you for choosing Volvo Cars West County!

May 23, 2023

It was great working with Tom in sales, my wife and I really appreciated the service he gave us. It was also a pleasure meeting Joe in the service department. He kept me well informed regarding repairs d More

by jjohnson0419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lynch, Tom Calkins
May 24, 2023 -

jjohnson0419 responded

As a result of my earlier post, my salesman Tom Calkins and the sales manager, Steven Lynch contacted me to address my recent experience. Both Tom and Steven expressed sincere concern and regret about the matter, vowing to correct such issues going forward. Their outreach has definitely proved to me the level of care, concern and pride they take in the product offered and the customer experience. My wife and I deeply appreciate your effort in taking the time to address and resolve our concerns. This is what the Luxury experience is about. Thanks so much Tom and Steven.

May 25, 2023 -

Volvo Cars West County responded

We're so glad Tom and Steven helped resolve this situation and regain your confidence in us. Customer service is our priority and it means so much that we were able to address this with you personally and improve your opinion of us. We hope to see you back for a five-star service next time! Thank you! - Volvo Cars West County

May 19, 2023

Service visit was a breeze, easy drop off, nice waiting area (appreciate the free drinks), and car cleaned inside and out afterwards. Appreciate the great service. Only issue, and I see someone else al More

by dtamnet
Recommend Dealer
Yes
Employees Worked With
John Fitzpatrick
May 19, 2023 -

Volvo Cars West County responded

Thank you for taking the time to share your honest feedback. We will share your comments with our service team to ensure this does not happen again. Thank you.

May 11, 2023

A lot of used cars to test drive. Friendly staff. Kept me informed of time lines. More

by Chad
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan
May 15, 2023 -

Volvo Cars West County responded

We're glad you had a positive shopping experience here, Chad! Thank you for coming to Volvo Cars West County!

May 11, 2023

They do a good job and try to do it in a timely manner I am pleased More

by Seb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
May 12, 2023 -

Volvo Cars West County responded

Thank you for sharing your recommendation, Seb! We look forward to seeing you next time at Volvo Cars West County!

May 11, 2023

Everything was fine until I was half way home to Clayton when the tire pressure light came on & this was after I had just had my tires rotated at the service dept. I was very displeased about that. More

by joejanegleason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Levine
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