Volvo Cars Silver Spring - Service Center

Great experience with this service department, which is about 20 minutes from my house. I called with an SOS message, and was fitted in the next morning at 7.30am. Tanner greeted me and was extremely polit about 20 minutes from my house. I called with an SOS message, and was fitted in the next morning at 7.30am. Tanner greeted me and was extremely polite, knowledgable and helpful. My car was fixed and beautifully washed (and I do mean beautifully -- not skimping anything, the windows were spotless not just the body), and he explained one outstanding issue and his proposed course of action which was fine with me. The waiting room is clean and quiet -- the coffee machine is easy to operate and the wifi is fast. Our other cars are Audi and Lexus. I have never had any issues with Lexus service, it's great, same as Volvo. However, the Audi service is such that I'm trying to persuade my husband to switch. For us, having a reliable and nice service department is a huge part of buying a car, especially quite a complicated one like an XC60 hybrid. This place is great! Highly recommend it, and Tanner (and also the guy I spoke to last night who got me in first thing!) Communication is excellent. They text you when you first arrive so you can keep updated by text. I really like that. More

Tanner was excellent in detailing exactly what needed services for my vehicle. When it was determined that the parts needed would have to be ordered ad take another day to arrive for my vehicle, he imm services for my vehicle. When it was determined that the parts needed would have to be ordered ad take another day to arrive for my vehicle, he immediately set me up for an loaner car. Truly appreciate the fact that I have a service tech in Tanner that makes me feel totally confident and comfortable with the service I seek to receive for my vehicle. THANKS TANNER... More

This location and my POC Juan provided the best service I’ve had in the 5 years I’ve owned my vehicle! I used to get all my service in Annapolid and had no clue what I was missing! Great service loaner car I’ve had in the 5 years I’ve owned my vehicle! I used to get all my service in Annapolid and had no clue what I was missing! Great service loaner car available and provided, helped me work through options on my repairs and provided all the details for each repair needed! Great show room and repair welcome space and just overall great communication and support! Moving all my files to this location for my XC90! More

Very customer service oriented. Car maintenance begins on schedule. Custome wait time is kept to a minimum. (The lounge is comfortable, too). Service tech checks on you to provide u Car maintenance begins on schedule. Custome wait time is kept to a minimum. (The lounge is comfortable, too). Service tech checks on you to provide updates on how the work is going and advises on how much longer the customer's wait will be. More

Alma did a super job of suppling the information a customer of ours that was needed to perform an warranty repair. customer of ours that was needed to perform an warranty repair. More

Hands down the best service and service team! Jose Espejo truly understands the meaning and value of superior customer service. He is friendly, reliable, and trustworthy. I worked with Jose for Jose Espejo truly understands the meaning and value of superior customer service. He is friendly, reliable, and trustworthy. I worked with Jose for 10-15 years, and was sad to say goodbye when I relocated out of state. Before I left, Jose took the time to locate a Volvo dealership in my new state and provided me a complete service history for my car for their reference. Customer service doesn't get any better than Jose! More

My experience was good and I was helped with by a Tanner efficiently. Lookung forward to my next maintenance xall with him. efficiently. Lookung forward to my next maintenance xall with him. More

Excellent service and professionalism! Jose took care of my issues promptly. He is very courteous. Jose took care of my issues promptly. He is very courteous. More

Fifteen years I have been going to this dealership and I have always been satisfied with their work and employees have always been satisfied with their work and employees More

The professionalism and the human touch exuded by the individuals on staff here is universal and unmatched. It begins with sales, where one would expect it to, but it truly continues with the folks you s individuals on staff here is universal and unmatched. It begins with sales, where one would expect it to, but it truly continues with the folks you see on occasion at scheduled maintenance. This is a welcoming environment, and I'm never brushed off or made to feel silly for asking questions. More