Volvo Cars Silver Spring - Service Center

Great customer service Robert Booska has been amazing. In addition to being comprehensive and thorough, he is always patient with me. He answers all of my questions has gone Robert Booska has been amazing. In addition to being comprehensive and thorough, he is always patient with me. He answers all of my questions has gone above and beyond at times to make sure I get excellent service. More

Great dealership and great customer service. I have always received great service and I have purchased 2 vehicles from them. Tyler in the service department is awesome!!!! I would highly recommen I have always received great service and I have purchased 2 vehicles from them. Tyler in the service department is awesome!!!! I would highly recommend them to anyone looking for a new car or for service. More

Maintenance Service Friendly, professional and courteous service consistently, I truly appreciate the great customer service and the promptness of service. My service fro Friendly, professional and courteous service consistently, I truly appreciate the great customer service and the promptness of service. My service from the time I arrived with all employees was wonderful. Unfortunately, I did not get everyone’s name. From the young man who saw me walking to enter the building and got up to open the door for me to the delivery of my car was exceptional. Thank you. More

Great Customer Service The service department has the best customer service rep, TYLER. He is always helpful, patient, and willing to help! I bought my Volvo used from a n The service department has the best customer service rep, TYLER. He is always helpful, patient, and willing to help! I bought my Volvo used from a non dealer but if I decide to get another Volvo I will seek it out at this dealership! More

Very good service very professional I had a 20,000 mile serv I had a 20000 mile service and a detail done at this dealership and it was excellence the staff is very professional and attentive to the customer. I I had a 20000 mile service and a detail done at this dealership and it was excellence the staff is very professional and attentive to the customer. I will definitely take my car for service next time at this dealership. Jose is absolutely the best service attendant I have ever had and I have owned 10 cars in my lifetime. He makes the entire experience easy for the customer by calling the customer and keeping her informed at all times. He also responds to texts messages rapidly and takes the extra mile. I will definitely request Jose on my next visit. More

Prompt and efficient service always!! Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of the number of Volvos I own, always excellent!! More

Great Customer Service Quick and Friendly, what a great experience. Tyler took great care of me. He had me in and out and was very thorough. Thanks Tyler for making the expe Quick and Friendly, what a great experience. Tyler took great care of me. He had me in and out and was very thorough. Thanks Tyler for making the experience easy! More

Best Ever Robert works as a service manager at Volvo he’s awesome , knowledgeable and kind. It’s Lille leaving your car with someone who will take car if it li Robert works as a service manager at Volvo he’s awesome , knowledgeable and kind. It’s Lille leaving your car with someone who will take car if it like you would . I love my CC90 and I know when I need service Robert will take care of my car. He’s so awesome !!!! More

Service for Volvo S40 Got in and out with a loaner car in about ten minutes. Service was completed the same day and the car was ready for pick up when I arrived. Free wash Got in and out with a loaner car in about ten minutes. Service was completed the same day and the car was ready for pick up when I arrived. Free wash was included. More

Unsatisfactory Visit I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. However, on yesterday I took my 2017 in for the 40K mile service and had several issues during the visit. My prior service reps Mike VanHausan and Dana were amazing but are no longer with the company. Yesterday, the service representative, Mr. Espejo, seemed indifferent about my visit. The list of issues from yesterday’s visit is listed below (unfortunately, it’s not just one). (1) The woman who facilitated the loaner car transaction was extremely unprofessional. I have used loaner cars from Herb Gordon Volvo for 10 years and updated insurance information is in the system, despite presenting my insurance card, she was very rude when I mentioned that the information is likely in the system. In a very abrasive tone she mentioned, “I’m just doing my job.” She tossed my insurance card and license back on the counter after she was done. Appalled, I almost walked out of the establishment, but assumed she was simply having a bad morning. (2) Tyler was great, communicated via text while my car was in service. However, upon my return to pick up the car, Mr. Espejo was once again indifferent and dismissive; he simply referred me to the area for payment. HE DID NOT EVEN COME OVER TO DISCUSS WHAT SERVICES WERE PROVIDED! Usually the service team member reviews the service in detail. However, Tyler took the lead. Prior to leaving, I saw Mr. Espejo review the service for another customer. (3) I had a coupon, presented to Mr. Espejo during drop off which is routine, but that was not applied to the bill. The manager took care of this immediately, after I caught the issue. (4) A service light for tire pressure was not addressed. This is a routine service that was overlooked. Again, the manager expeditiously drove the car back to the garage to have it addressed. I usually don’t submit these reviews but the service that I received yesterday was such a stark contrast from my past experiences. I hope it had nothing to do with my baseball cap and sweats, as I usually drop off in professional attire – but unfortunately I am not so confident AND it really shouldn't matter! Customers spend considerable money to service Volvo cars that are known for safety and reliability. I hope this review is helpful in providing feedback to all Herb Gordon team members. Best, Dr. Rhodes. More