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Volvo Cars Silver Spring - Service Center
Silver Spring, MD
276 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
276 Reviews of Volvo Cars Silver Spring - Service Center
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October 25, 2021
Very organized and a great customer experience. Customer Very organized and a great customer experience. Customer is first. I will continue to return Very organized and a great customer experience. Customer is first. I will continue to return More
by Tom
September 30, 2021
Helpful, respectful, and accommodatingJose has been my Helpful, respectful, and accommodating Jose has been my point person on the service of my Volvo. Great.service each time I bring my car in. Helpful, respectful, and accommodating Jose has been my point person on the service of my Volvo. Great.service each time I bring my car in. More
by evelyn.mcnamee
Employees Worked With
September 22, 2021
Tanner is great very accommodating, full of respect, and helpful. However, my maintenance reminder was not reset, and I had to figure out how to get rid of it. Kind of annoying. helpful. However, my maintenance reminder was not reset, and I had to figure out how to get rid of it. Kind of annoying. More
by carlson.cox
Employees Worked With
Tanner Wrublik
September 17, 2021
Awesome service!!! Jose was really helpful to explain things that I need to know and took care all the things professionally. things that I need to know and took care all the things professionally. More
by Sarav2k
Employees Worked With
August 09, 2021
Amazing experience with Joe! He went above and beyond to make sure I was taken care after a not so great experience with a service advisor. He corrected the situation immediately upon notification, he didn’ make sure I was taken care after a not so great experience with a service advisor. He corrected the situation immediately upon notification, he didn’t make excuses he only made sure my experience with Volvo service department was nothing short of amazing going forward! More
by Slove4200
Employees Worked With
August 06, 2021
No customer service skills present. Schedule my car for service to be dropped off with service advisor Kevin. Jose stated that Kevin stepped out for a few hours. Jose just took my keys didn't say anything service to be dropped off with service advisor Kevin. Jose stated that Kevin stepped out for a few hours. Jose just took my keys didn't say anything he also didn’t give me any indication that I would be sitting waiting for my car to be serviced. After waiting for about 45 mins I went to ask was I going to be provided a loaner because I have a meeting to get to I never intended to wait according to the appointment I requested. Jose then states I would have to wait 2 hours and no loaner cars were available. The lack of communication is unacceptable, especially as a new customer to Volvo! More
by Slove4200
Employees Worked With
July 25, 2021
Setting up an appointment was easy and convenient through the app. The service was prompt and estimate of repairs sent digitally for review and approval prior to completion of services the app. The service was prompt and estimate of repairs sent digitally for review and approval prior to completion of services More
by Godarko
Employees Worked With
July 24, 2021
Great service, friendly people. Joe Devlin, service director, is fabulous! Have been a customer since 1994 and have purchased numerous Volvos from this dealership. Highly recommend. director, is fabulous! Have been a customer since 1994 and have purchased numerous Volvos from this dealership. Highly recommend. More
by Maryellenroyalty
July 12, 2021
Great service + great employees = Exceptional Experience. From scheduling, drop off, loaner car and pick up .... all was 5 Star. Jose is very knowledgeable and looks out for his customers. Joe Devlin leads From scheduling, drop off, loaner car and pick up .... all was 5 Star. Jose is very knowledgeable and looks out for his customers. Joe Devlin leads a supper team. More
by Brian
June 11, 2021
Jose was able to take care of a check engine light issue and a nail in the tire really quickly. The service techs also took care of two newly issues recalls. Jose was able to give me a loaner right away s and a nail in the tire really quickly. The service techs also took care of two newly issues recalls. Jose was able to give me a loaner right away so I could get home while they worked on the car. More
by Sokool
Employees Worked With
