Volvo Cars Silver Spring

I have been coming to Volvo Cars for years now and I still think the employees and the dealer ship does a great job supporting their customers. At this time I hope the service that I was given is still still think the employees and the dealer ship does a great job supporting their customers. At this time I hope the service that I was given is still great as it always has been in the past service I have received. Service Manager Mr. Jose was also great in helping me with the warranty that I have on the car. More

Volvo of Silver Spring was a pleasure to work with. They made the process quick and easy. Mabel was an absolute joy to work with. She was kind and personable and ensured I felt comfortable and cared fo They made the process quick and easy. Mabel was an absolute joy to work with. She was kind and personable and ensured I felt comfortable and cared for during my test drive and purchase. I appreciated that she was able to give me so many details about the car, including personal experiences with Volvo vehicles. I would be happy to recommend Volvo Silver Spring and Mabel to others. More

Jacob was a pleasure to work with for our purchase. He not only answered all our questions, he was highly knowledgeable and responsive. Any concerns or issues were addressed and solved immediately. He not only answered all our questions, he was highly knowledgeable and responsive. Any concerns or issues were addressed and solved immediately. We completed our purchase via the Volvo Overseas Delivery program. Jacob was able to explain the process, quickly schedule our vehicle and visit to Sweden for delivery. We also worked with Damir to finalize our purchase. Damir was upfront, knowledgeable and easy to work with. We have choices in Volvo dealerships in our area, and specifically wanted to work with Volvo Cars Silver Spring based on reviews and recommendations from neighbors. Our experience confirmed this and we will continue to utilize them for as long as we are in the area. More

I spent a few months looking for the perfect CPO XC90 and finally found it at Volvo Cars Silver Spring! I had a wonderful experience purchasing my car from Peter and couldn’t be happier with both the car and finally found it at Volvo Cars Silver Spring! I had a wonderful experience purchasing my car from Peter and couldn’t be happier with both the car and the entire process. He was incredibly helpful, responsive, and easy to work with from start to finish. He and his manager, Calvin, worked with me to make sure I got a great deal, and I really appreciated how transparent and accommodating they were throughout the process. What has impressed me most is how helpful Peter has continued to be even after the sale. He has gone above and beyond to make sure everything is taken care of and that I’m completely happy with my purchase. That level of customer service is hard to find! I would absolutely recommend working with Peter and Calvin if you’re looking for a new or pre-owned Volvo. I’m so happy with my XC90 and very glad I chose to work with them! More

Dealership is always good in taking care. of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anyth of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anything. He is timely and always pleasant. A good experience as far as car repairs with outstanding customer service. More

Jesse always takes care of me. Great service rep! He is very attentive! Not many service reps come out to greet you when you pull up. Great service rep! He is very attentive! Not many service reps come out to greet you when you pull up. More

I recently had the pleasure of working with Calvin for my second vehicle purchase, and I cannot recommend him highly enough. From start to finish, the experience was seamless. Calvin was truly exceptiona second vehicle purchase, and I cannot recommend him highly enough. From start to finish, the experience was seamless. Calvin was truly exceptional throughout the entire process. He was incredibly patient, taking the time to answer all of my questions without ever making me feel rushed. His genuine kindness and professional approach made what can often be a stressful experience feel easy and enjoyable. If you are looking for someone who truly cares about their customers and goes the extra mile, ask for Calvin. He made my second vehicle purchase a great success. More

Avoid this dealership, it’s deceptive, dishonest, and negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. I asked for goodwill consideration. The dealer submitted it, for a whole week didn’t have answer. Fine. Then declines it. When we pushed for reconsideration they said it was Volvo USA not them to decide and we could submit directly. So we go through the claim process. Call every few days for an update, a total of 6 more weeks pass and they continue to tell me the decision was in Volvo USA’s hands. When it was formally denied again I called Volvo USA case manager directly, their rep told me goodwill decisions are made entirely at the regional dealer level — and that a Volvo Cars Silver Spring regional manager had already written a note in my file to deny it from day one. They knew the answer was no from week one and let me wait a total of 7 weeks anyway because they couldn’t own up to their own decision. When I finally came to pick up my car, they knowingly drove it on a completely flat tire — destroying it. I have it on video. They showed zero accountability. A known defective part, deliberate misdirection for nearly two months, and property damage on the way out. This dealership failed at every level and had the nerve to blame me for leaving it at the service center during this claim period. The reality is we HAD to, it was deemed undriveable. More

The service was prompt and I received the car service was completed on schedule. The car’s response to breaking has markedly improved after service. My service provider, Jose is unfailingly polite and know completed on schedule. The car’s response to breaking has markedly improved after service. My service provider, Jose is unfailingly polite and knowledgeable about each service detail of the car. He is a crédit to this Volvo service dealership. The waiting lounge has an ambience to match the excellent service. More

Jacob was an absolute pleasure to work with. I first reached out a few months before I was ready to purchase, and rather than moving on, he continued to follow up consistently and provide genuin I first reached out a few months before I was ready to purchase, and rather than moving on, he continued to follow up consistently and provide genuine value throughout the process. When I was finally ready to move forward, he delivered an outstanding experience from start to finish. Highly recommend! More