Volvo Cars Silver Spring

This is our 3rd volvo. The first we purchased used from VA in 2003. The second we leased from Annapolis from Alan Hannon. We went back to Annapolis this past winter to return our lease, not sure of buyin VA in 2003. The second we leased from Annapolis from Alan Hannon. We went back to Annapolis this past winter to return our lease, not sure of buying or leasing again. We were not happy with the customer service given to us from the Annapolis employees. Alan was not working at Annapolis and my husband and I were talking to Andy and a lady in his department. They told us they would get back to us the next day, which should have been a Tuesday, with some numbers. We did not here back from them until 4 days later, after calling and calling on a Saturday after hours. In the mean time we decided to look at other dealers and we luckily found Alan again at Herb Gordon. We are very pleased with working with Alan again and Jason too. I have passed out several of Alan's business cards and will recommend him to anyone interested in buying or leasing a car. Thank you, Tim and Lori Miller More

Up until this experience, car buying for me has ranged from a major hassle to an unpleasant task. I bought my Volvo on line. Herb Gordon had the best price. The service and attention I received from Howar from a major hassle to an unpleasant task. I bought my Volvo on line. Herb Gordon had the best price. The service and attention I received from Howard and the entire team at Herb Gordon was exemplary. I felt as if I was among friends. I never thought that buying a car could be as much fun. I flew in to pick up my new Volvo. Howard met me at the Metro. The car was immaculate and had a full tank of gas. Howard explained all the features. Alan stopped by to check and see if I qualified for an additional promotion that was announced after we had agreed upon price. Angel was quick and efficient with the business transactions. I would recommend this dealership to anyone, without reservation. The next time I am in the market for a Volvo, I will contact them first. More

I went to the dealership to see a used Volvo Convertible that was sdvertised on their Website. From the momemnt I walked into the dealership until the time I left, I was treated extremely well and made very that was sdvertised on their Website. From the momemnt I walked into the dealership until the time I left, I was treated extremely well and made very comfortable. I thought that Mfon provided excellent customer service and had extensive knowledge about the car. I was also introduced to the manager and the service center team. I think that these personal touches made buying the car a wonderful experience. I would certainly recommend the dealership if you are looking for a new or used Volvo. More

I had a tremendous experience utilizing the internet first to negotiate a fair price. I then was invited in for a test drive and to work on some of the specifics of the deal. My trade-in was evaluated first to negotiate a fair price. I then was invited in for a test drive and to work on some of the specifics of the deal. My trade-in was evaluated and I was given an excellent price for fair market value on my 2005 Tahoe and was able to obtain some of the tax breaks available from the stimulus package. I would highly recommend this dealer and this salesperson for anyone looking for a new Volvo. There was no pressure and I felt relaxed as they worked at my pace and answered my questions either via email or in person. More

Mfon was amazing. He got us the car we wanted well below its value (I think we may have gotten him in trouble for going so low), and we were so happy. This is our second Volvo. We're a young couple, and Vol its value (I think we may have gotten him in trouble for going so low), and we were so happy. This is our second Volvo. We're a young couple, and Volvo has finally started to breathe new life into their brand. Thank you Mfon, I would definitely buy another vehicle from you. I'll send some more business your way, Thanks again. More

Mfon, Angel and another young gentleman whose name I can't recall were all very professional during this sale. Very noteworthy was their patience and ongoing friendliness throughout this sale which exte can't recall were all very professional during this sale. Very noteworthy was their patience and ongoing friendliness throughout this sale which extended into the after hours. I was also impressed by the call from Alan, the Sales Manager the next business day to inquire about my experience there. More

The general mgr took over the sale and made it a positive experience and sold me a great car. Alan, the sales manager, was very helpful and spent over an hour going over everything in the car. The girl who h experience and sold me a great car. Alan, the sales manager, was very helpful and spent over an hour going over everything in the car. The girl who handled all the paperwork was very quick and efficient and the service dept very friendly. More

I bought a Sterling at Herb Gordon in 1987 and have been a customer ever since. And eventhough I did not buy my first Volvo at Herb Gordon, I did return to have my car serviced there. When I decided to bu a customer ever since. And eventhough I did not buy my first Volvo at Herb Gordon, I did return to have my car serviced there. When I decided to buy another Volvo, it was an easy decision to stay with Herb Gordon. It was very easy to go on-line and look at the cars. I liked the idea that you can find out everything you need to know about the car before you even test drive it and compare the prices. The first time I met Howard, I wanted to just look at a S60, I found him to be very nice. He answered all my questions and I never felt pressured. I told him I would be back at a later time to have my car appraised. I returned a month later, with my husband for the appraisal. While we waited Howard told us we could look around and if there was a car we wanted to test drive, just let him know. We first test drove a S60, which I found much smaller than my 850. I then test drove a S80 and decided that was the car I wanted. I liked the fact that my husband and I were able to test drive the cars and make a decision on our own, without the pressure from a salesman. When I told them how much I wanted my monthly payments to be, they assured me it was doable and they would work with me. When it was too late to contact the bank, they allowed me to take the car home. When I returned the next day, all the paperwork was completed and ready for me to sign. Herb Gordon cleaned the car and gave be a full tank of gas and I was on my way. I was very pleased with this car buying experience and would recommend Herb Gordon to anyone interested in buying a volvo. I was even offered a second car wash and when I returned, I chatted with Howard and I could tell he was genuinely concern about how I was enjoying the car. I found Howard to be a real people person and not just a salesman trying to get me to buy a car. More

tho i wanted a c30, based on the volvo website, i didn't think i'd be able to purchase one (all options were 'a la carte' vs in packages, which drove up the price). instead i test drove the s40, and tho it think i'd be able to purchase one (all options were 'a la carte' vs in packages, which drove up the price). instead i test drove the s40, and tho it was nice, it wasn't really what i wanted. alan hannon, the sales manager, offered me a (red!) c30 at an excellent price and even added cruise control at no extra cost. he is affable and absolutely non-pushy. angel sharps, the loan/finance associate, obtained the car loan for me that was very competitive with the pre-approved loan i obtained thru my credit union. this meant that i did not have to take off from work to go back to my credit union with the paperwork. to obtain the best terms for me she was most willing to do multiple calculations. she was patient and good-humored. More

My husband and I were searching for a Volvo sedan or wagon to suit the needs of our growing family. After going to many dealers, we finally bought our Volvo XC70 Cross Country at Herb Gordon. Our salesm wagon to suit the needs of our growing family. After going to many dealers, we finally bought our Volvo XC70 Cross Country at Herb Gordon. Our salesman, Mr. Mfon Mfon was one of the best customer service representatives I have ever dealt with. He asked us what we were looking for in a vehicle, didn't try to give us what we didn't need or want. He didn't stop looking for a vehicle to suit our needs and found exactly what we were looking for. Mr. Mfon was patient, humourous and friendly. He made us feel comfortable making an important decision, and worked all afternoon to get us what eventually sealed the deal. He is knowledgable about every aspect of the vehicles he sells. I was extremely impressed with his personable demeanor and extensive knowledge of the Volvo models that he sells. Herb Gordon has an excellent employee and superb representative of the dealership and the Volvo name with Mr. Mfon. I also want to applaud the management and finance staff at Herb Gordon. They worked with us to acheive a fair deal, and we were pleased with the final outcome. We were also extremely pleased when we came in to sign all of the paperwork. The finance representative had all of his paperwork in order, and was well versed in all of the legal and financial information that we had to cover. The whole process took less than an hour to wrap up, and Mr. Mfon was there to walk us to our new car and go over the bells and whistles with us so we were comfortable driving off the lot. I recieved follow-up calls from both the salesman and the dealership manager, both of which reinforced our feelings that we had made the absolute best decision purchasing our Volvo from Herb Gordon Volvo. Patrick and Alexis McInerney More