Volvo Cars Silver Spring

Front "Volvo" emblem replacement Dana called me back and indicated that I could come in and have it replaced while I waited. I did so a few days later, and in the course of having a Dana called me back and indicated that I could come in and have it replaced while I waited. I did so a few days later, and in the course of having a coffee, the replacement was done under warranty. Dana is a pleasant person to work with. I purchased my 2012 S-60 R-design at this dealership and they are the only ones who touch my car - including new tires, etc. They definitely service what they sell.....and keep my car humming on the road! More

Great Service - Great Team Very professional team. Top notch trustworthy service department! Highly recommend Herb Gordon Volvo to anyone looking to buy a quality vehicle with q Very professional team. Top notch trustworthy service department! Highly recommend Herb Gordon Volvo to anyone looking to buy a quality vehicle with quality service. Keep up the good work! More

Service My experience with Herb Gordon was overall great. Their service advisor Jose was courteous, took the time to explain what was being done to the car an My experience with Herb Gordon was overall great. Their service advisor Jose was courteous, took the time to explain what was being done to the car and delivered the car quickly. More

Great experience as usual We have been taking our cars here for about 18 years. For various reasons (mainly because they have moved on to other jobs) we have had 5 different s We have been taking our cars here for about 18 years. For various reasons (mainly because they have moved on to other jobs) we have had 5 different service writers here. Jose is the best service writer we have had here or at other dealers. No complaints at all! More

Great Experience I am not a fan of the car buying experience and generally dread the process. However, Peter Larson made the experience an absolute pleasure. I purcha I am not a fan of the car buying experience and generally dread the process. However, Peter Larson made the experience an absolute pleasure. I purchased a 2016 certified Volvo XC90 and I must say that Peter is extremely knowledgeable about these vehicles. I cannot think of one thing that he did not know about the car or one thing he had to look up when answering questions. His sales tactic is very low/no pressure and that is very unusual in the (car) sales business. I can say that I actually enjoyed the time spent at the dealership making the purchase. Diego was an added bonus as he, too, was a complete pleasure to work with when it came time to make the actual purchase (i.e., pay the money)! My new car is full of bells and whistles and Peter took the time to sit with me in the vehicle for quite a while to go over many of the features. He offered to spend more time if needed another day in that the dealership was closing/closed when I left. In summary, for what can be a grueling and unpleasant experience, Peter and Diego made it anything but. I am a very happy and very satisfied customer! More

Awesome Great service every time. Jose called about our tires and best cost option to replace. Explained issue with sensors and weather. Thanks for being on t Great service every time. Jose called about our tires and best cost option to replace. Explained issue with sensors and weather. Thanks for being on top of everything with all six Volvo’s purchased from Herb Gordon. More

Great experience This was by far the easiest and best car purchase. Michael was able to provide answers to all my questions, listened to what I was looking for, made s This was by far the easiest and best car purchase. Michael was able to provide answers to all my questions, listened to what I was looking for, made suggestions, and was able to meet the price I get was fair without the usual games. More

I'm a SATISFIED customer of a 2018 Volvo XC60 T6 AWD-Maple!! This is my second attempt to send A+ praise. On the 3rd of April 2018 I drove off the lot in my brand new 2018 Volvo. I wish to take this opportunit This is my second attempt to send A+ praise. On the 3rd of April 2018 I drove off the lot in my brand new 2018 Volvo. I wish to take this opportunity to express my appreciation for the folks at Volvo Cars, Silver Spring, MD for their excellent efforts in assisting me with this, my "bucket list " purchase. Special thanks and appreciation are offered to Mr. Samuel Soroka, Sales & Leasing Consultant as well as to Mr. Robert Booska, Service Advisor. I initially met Sam in mid January 2018 and stated my interest in purchasing a Volvo SUV. I had accomplished some studying and had a pretty good idea of what I wanted. I pointed out that I was not in a rush to buy. Sam understood and from that point there was never any sales pressure (which was appreciated). We set about the task of reviewing all of the specifications, costs, material and purchase options, estimated delivery date(s) and final vehicle transfer requirements. During the test drive of another XC60 in got to experience many of the features that until then were just words or video descriptions. Needless to say, I purchased serveral options. Sam was very knowledgeable at explaining all of the new and technical capabilities and very patient at ensuring I understood their functionalities. Admittedly, I'm still on the learning curve and will be for a while as I continue to enjoy the sensations of learning something new each time I master the use of another XC60 feature. In that light, this Volvo will be "new" for a long time. When delivery day arrived (Tue, 3APR18), Sam was kind enough to assist me with a transportation problem. He agreed and actually picked me from the Silver Spring Metro Station in his privately owned Volvo and brought me to the dealership where the finalities were conducted. It was during this time that I was also introduced to Mr. Booska. We reviewed and signed all of the appropriate paperwork and I was provided with a very clear and concise explanations regarding the financing and servicing requirements. Before departing, Sam sat with me in my new Volvo and took the time to ensure I was comfortable and pleased with my vehicle and with the entire transaction. A+ to Sam and A+ to Robert. ...... and tHANKs! Henry (Hank) L. Jacocks, Lt Col USAF, (Ret) More

Keeps me rolling! I bought my certified pre-owned car 7 years ago, when it was a year-old service loaner. Now I have 170,000 miles on it, and it runs like new. Neve I bought my certified pre-owned car 7 years ago, when it was a year-old service loaner. Now I have 170,000 miles on it, and it runs like new. Never any problems. Herb Gordon Volvo’s Jose Espejo’s crew has taken care of it, noticing issues before, before they became problems. In these 7 years, I’ve always been treated like a valued customer. You know that’s unusual. More

Excellent Service My service advisor, Jose Espejo, provided excellent service. He greeted me promptly upon my arrival, kept me informed while my car was being serviced, My service advisor, Jose Espejo, provided excellent service. He greeted me promptly upon my arrival, kept me informed while my car was being serviced, made sure all of the items that I requested were taken care of, and explained exactly what was done to my car when the service was completed. My car was washed and was cleaner when I left than when I arrived. More