Volvo Cars Silver Spring

Outstanding sales service and commitment Found the vehicle I was looking for through AutoTrader so I set up an appointment with Peter Larson to drive all the way from Virginia to Maryland. Af Found the vehicle I was looking for through AutoTrader so I set up an appointment with Peter Larson to drive all the way from Virginia to Maryland. After arriving, I was greeted by a warm and welcoming group of staff inside a beautiful showroom. Furthermore, both Peter and Mario were an absolute delight to work with and the overall vehicle purchase experience was incredibly relaxed yet professional. As such, the dealership has more than exceeded my expectations and I would recommend it to anyone seeking a no-pressure sales experience with the best possible deals. More

Great service The car was exactly what we were looking for, and our experience was virtually zero-hassle. Everyone was friendly, professional, and we never felt pre The car was exactly what we were looking for, and our experience was virtually zero-hassle. Everyone was friendly, professional, and we never felt pressured or uncomfortable. More

"Best sales experience you could ask for" The dealership went out of his way to ensure that he met the need. My experience was very pleasant and the car was above what I originally asked for. The dealership went out of his way to ensure that he met the need. My experience was very pleasant and the car was above what I originally asked for. The customer service was top notch. The salesman and manager were the best a car buyer would want. More

Great dealership! GREAT car dealership! I visited 10+ dealerships in the area over the month that I was shopping for my car and the guys at Herb Gordon gave my wife an GREAT car dealership! I visited 10+ dealerships in the area over the month that I was shopping for my car and the guys at Herb Gordon gave my wife and I the best experience by far! They weren't pushy and they gave us a great deal. I was especially happy with how friendly and helpful Jeff (sales), Mario (sales manager), and Ed (general manager) were throughout the process. Thanks! More

Positively the BEST experience I have every had! This positively has to be the BEST experience I have ever had at any dealership in over 35 years of buying cars. No pressure, helpful salesman who kn This positively has to be the BEST experience I have ever had at any dealership in over 35 years of buying cars. No pressure, helpful salesman who knew the product. Got a fair value for my trade and a good price for the vehicle purchased. No pressure, no gimmicks just good folks there to help make this the best experience you will ever have buying a car. More

5 Stars - A diamond in the rough HERB GORDON VOLVO - SILVERSPRING, MD. Best dealership I've personally ever been to. Hands down. This is my experience- after months of searching for HERB GORDON VOLVO - SILVERSPRING, MD. Best dealership I've personally ever been to. Hands down. This is my experience- after months of searching for a particular car I wanted, dealership after dealership, even one particular dealership where I was spoken to condescendingly and laughed at (Jones Junction Used Bel Air Road, Bel Air), I finally found the exact vehicle I was looking for, and drove an hour and a half to this dealership. Russel Bruce was our salesman -I would recommend him to anyone trying to purchase a vehicle, he's been selling cars since the late 90's and it is very evident he knows what he's doing. Not only was Russell patient (he stayed after a few hours even after the dealership closed just to ensure everything was copacetic) but he also worked out a great deal on the vehicle that matched my interests. The sales manager Mario (I'm not sure of his last name), was also just as hospitable and accommodating. Even after I had purchased my vehicle, they contacted me a few days later and to ensure that I was 100% satisfied with my purchase. Thanks to these two gentleman, I am 110% satisfied with not only my dream car, but the overall experience with the process in buying my car (which we can all agree to be stressful). More

Stay away, stay VERY FAR AWAY My wife wanted a new C-70 convertible. She went on the web and found Herb Gordon did indeed have one. She called on Saturday and was told "a friend of My wife wanted a new C-70 convertible. She went on the web and found Herb Gordon did indeed have one. She called on Saturday and was told "a friend of the dealer had it and it should be back tomorrow. She left her number and email address and was told we will call you. On Tuesday she called again and left a voice mail with the salesman she spoke with on Saturday. No reply. She called again on Wednesday and again left a message. Still no relpy. I then called on Thursday from a different phone and spoke with Russell who said he would look into it and get back to me. No call. On Saturday while driving down the shore my wife couldn't understand why no one called her back so she called one last time. She spoke with Peter Larson who said the car was indeed there. Living in NJ is was a 3 hour ride down and we wanted to look at the car. Peter assured her is would be there at 4:30pm. We arrived at 4:30pm where we were greeted by the salesperson who my wife left messages for. He said, "Peter is with another customer so he told me to assist" to which my wife asked, "aren't you the person who I left 3 messages for and didn't call me back??" no reply. Took a test drive and then came every car buyers nightmare. The negotiations and conferences behind closed doors. They offered us a prices including a somewhat questionable rebate that we later found out was BS. Since we only came to look at the car and now wanted it we offered to put a $5,000 deposit on a credit card to hold the car so we could return the following Saturday on Amtrak WITH CASH or a BANK CHECK and drive it home. This was clearing unacceptable and they turned it around saying, "we emailed you a price and thought you were purchasing the car. The minute you leave the car goes back on the lot. HOWEVER you can purchase the car, financing the whole thing and then when you come back next week, we will tear up the financing and you can purchase the car outright." Then to truly make us laugh, "or you can wire us the money for the full amount." These guys are sleezebags and certainly give car dealers the reputation they deserve. PS we got the car she wanted from our local Volvo dealer who reach out to another dealer and had the car shipped. More

A Great Experience I found the car that I liked on truecar.com. Spoke with Jeff Greenfeld about availability of the car, set up an appointment and got directions. When I I found the car that I liked on truecar.com. Spoke with Jeff Greenfeld about availability of the car, set up an appointment and got directions. When I arrived everyone I met was very pleasant. I can only say without qualification that I had a most satisfying experience from start to finish! More