Volvo Cars Silver Spring

As a long time Volvo driver I was not in any big hurry to replace my aging S70. So I had been taking my time weighing the various options. Jim was patient and helpful throughout the entire process. After see replace my aging S70. So I had been taking my time weighing the various options. Jim was patient and helpful throughout the entire process. After seeing a car on the lot I was interested in he allowed me to borrow it for a day, which helped with my decision immensely. Even better, when it came time to negotiate a purchase, Jim started with a price that was lower than competitive bids I had received elsewhere. A day later, the car was mine and I couldn't be happier. Jim understood where I was coming from and made the whole process straightforward and enjoyable. More

I spent over a week on the phone, working on a deal for a 2006 Honda Civic Hybrid. I had been looking for a month, and had 3 DIFFERENT dealers pull the old "bait and switch" where they said they had it, then 2006 Honda Civic Hybrid. I had been looking for a month, and had 3 DIFFERENT dealers pull the old "bait and switch" where they said they had it, then later, it was suddenly gone. This all changed when I spoke with Neal Hyman, who physically got up from his desk, and went and "put his hands on the car" to quote him. After a few days of negotiating, we came to an agreement, and we drove over 4 hours to get this car. 4 nervous hours that our problems with OTHER dealers would be repeated. Throughout, Neal was courteous, respectful, and most importantly, if Neal told me he was going to check on something, and call me back, HE CALLED ME BACK. Everyday, for a week, Neal called me back with answers to my questions. Neal has been in the business for 26 years, and he knows what he's doing. Unassuming, not pushy, just a nice down to earth guy, who made us as comfortable as possible. When you're draining your bank account to pay cash for a car, it's intimidating. But Neal, and business manager Dave Nelson made it as painless as it could be. I would work with these guys again. This dealership was beyond busy, and we had to wait a little longer than I had hoped to finish this deal, but overall, a very positive experience. The best part was working with Neal. Price was right too! More

Orlando, our sales representative, treated my wife and I as if we were a member of his family. He went out of his way to explain everyting and make us feel comfortable with our purchase. He drove the vehicl as if we were a member of his family. He went out of his way to explain everyting and make us feel comfortable with our purchase. He drove the vehicle to our house to allow us to test drive it in the snow. We also were treated fairly with our trade-in and with our financing. We were very pleased with the entire experience. More

This was my best car buying experience ever. I'll never buy a car anywhere else ever again. Service was fast, friendly, and professional. In addition, there was no haggling about a fair trade in value for buy a car anywhere else ever again. Service was fast, friendly, and professional. In addition, there was no haggling about a fair trade in value for my car and the list price of the vehicle was well under the market value. Financing was also easy and I got a great rate. More

Our experience was nothing short of first class, from the time we walked into the showroom for the first time, until we left with our new car. Neal Hyman was extremely knowledgeable about the car and was no time we walked into the showroom for the first time, until we left with our new car. Neal Hyman was extremely knowledgeable about the car and was not "pushy" in the least. We appreciated his calm but professional demeanor. He continually updated us on the status of our car since it was being brought in from out of state. Our experience with the business manager, Eric, was also first rate. We wouldn't hesitate to buy another car from this dealership and would recommend it highly to anyone else looking for a Volvo. Thanks so much! More

Service and experience was great. I'd been to several other dealerships and not gotten the friendliness and exceptional attention to every detail that I got at Herb Gordon Volvo. I love my new Volvo and other dealerships and not gotten the friendliness and exceptional attention to every detail that I got at Herb Gordon Volvo. I love my new Volvo and I'm so glad that I chose Herb Gordon, I'll definitely choose them for future auto purchases. More

The purchase of my Volvo XC90 was a very positive experience! We've dealt with other dealerships in the past (Toyota, Mercedes, and BMW) and wasn't sure what to expect. We were pleasantly surprised experience! We've dealt with other dealerships in the past (Toyota, Mercedes, and BMW) and wasn't sure what to expect. We were pleasantly surprised at the "no haggle", friendly atmosphere. Jim was great and we enjoyed swapping stories about our children and sports. I will definitely recommend this dealership to others! More

Jim (AKA the Godfather) was excellent. From minute one it was clear he was singular goal was work with us and to accommodate our needs. He let us come to our own decision, put in the time to make the tra it was clear he was singular goal was work with us and to accommodate our needs. He let us come to our own decision, put in the time to make the transaction happen and communicated well. An excellent car purchasing experience. More

The individuals at this dealership understand the importance of people skills. Buying a car is a nerve wracking experience, but their product knowledge, emotional intelligence, and empathic listenin importance of people skills. Buying a car is a nerve wracking experience, but their product knowledge, emotional intelligence, and empathic listening skills made the day memorable. The positive reviews I have read about this dealership are not fictitios; they are truly deserved. I would highly recommend Herb Gordon Volvo and this team of professionals to anyone interested in buying a great vehicle. More

My husband and I were searching for a new Volvo XC60, and we were not received much help from another dealer in Maryland. We went out to Herb Gordon and met with John Upchurch. John was incredibly knowledg we were not received much help from another dealer in Maryland. We went out to Herb Gordon and met with John Upchurch. John was incredibly knowledgeable about not only the Volvo XC60 but also the competition. He was able to answer all of our questions (something most other salesmen were not able to do surprisingly), and he provided us with outstanding customer service. It took us about three weeks to decide on purchasing the Volvo since we test drove just about every other competing car, but during that time, we were never pressured from John. He kept in touch with us to make sure our questions were answered, but he did not pester us. Once we finally decided on the XC60, the ordering process went very smoothly (although we did have to wait a bit since John was working with other customers). It took us about a half hour to pick out our options and fill out the credit application. Neal (last name?) helped us get started on our paperwork while John was working with the other clients, and he was quite helpful as well. Overall, compared to the other local Volvo dealer in Maryland, we had a great experience with Herb Gordon. Although we don't have kids, the play area they have there seems like it could be helpful for parents. My one suggestion for Herb Gordon is to update and modernize the showroom and waiting area. More